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Process Implementation Manager Jobs (NOW HIRING)

Rivia Health

Implementation Manager

Tempe, AZ · On-site +1

Document implementation processes and contribute to the development of scalable onboarding playbooks. Patient Support * Manage and resolve patient support tickets through HubSpot, ensuring timely and ...

Govini

Implementation Manager

Arlington, VA

Company Description Govini transforms Defense Acquisition from an outdated manual process to a ... In this role as an Implementation Manager, you will be responsible for defining and optimizing user ...

Arcadia

Implementation Manager

Manhattan, NY · On-site

In 6 months Get to know the ins and outs of our technical implementation process; demonstrate knowledge of client data and platform configuration. Independently manage multiple components of the ...

FourKites

Implementation Manager

Chicago, IL · On-site +1

You will facilitate the implementation process and associated activities, such as stakeholder ... You will develop comprehensive project roadmaps with clear milestones, managing scope changes while ...

OCRA

Implementation Manager

Tampa, FL · Remote

$70K - $85K/yr

Great managed services don't start at go-live--they start at contract signature. As we scale ... As we scale, there's potential to build and lead an implementation team, shape process architecture ...

DPDHL

Implementation Manager

Westerville, OH · On-site

Implementation Manager Are you a passionate leader looking for autonomy and exciting career ... Facilitates in the definition of project specifics through use of internal process and programs ...

AssistIQ

Implementation Manager

Kansas City, MO · On-site

Continuously improve implementation processes, including: * Evolving training materials for ... Ability to manage key project stakeholder relationships and provide tracking and updates to the ...

AssistIQ

Implementation Manager

Minneapolis, MN

Continuously improve implementation processes, including: * Evolving training materials for ... Ability to manage key project stakeholder relationships and provide tracking and updates to the ...

eMed LLC

Implementation Manager

Miami, FL · On-site

About the Role As an Implementation Manager, you will manage the end-to-end implementation process for new enterprise clients joining eMed's GLP-1 Population Health Program. From contract signature ...

Decagon

Implementation Manager

San Francisco, CA

You will design and own the implementation playbook, creating the frameworks, processes, and ... management, or customer-facing technical roles. * Experience leading complex software or AI ...

SchooLinks

Implementation Manager

Manhattan, NY · Remote

$80K - $95K/yr

The Implementation Manager is the primary point of contact and strategic partner for school ... processes across a varied client portfolio Benefits 100% health care coverage for Employee 401K ...

New

Moab

Implementation Manager

New York, NY · On-site +1

$120K - $160K/yr

As an implementation manager at an early stage start-up, you will have to balance speed vs process while supporting extremely aggressive goals related to growth and efficiency. This is the type of ...

Ansa

Implementation Manager

San Francisco, CA

Implementation Manager It's time that payments work for merchants, not the other way around. Ansa ... Taking over after the sales process and sticking with the customer to ensure their success.

AssistIQ

Implementation Manager

Kansas City, MO

Continuously improve implementation processes, including: * Evolving training materials for ... Ability to manage key project stakeholder relationships and provide tracking and updates to the ...

Invoca

Implementation Manager

Santa Barbara, CA · Remote

As an Implementation Manager, you will lead the successful deployment of Invoca's industry-leading ... Process Optimization: Identify and implement best practices to enhance efficiency, scalability, and ...

Pinpoint

Implementation Manager Department: Customer Success Employment Type: Full Time Location: United ... Comfortable working in ambiguous, startup-style environments with evolving processes * Professional ...

Onbe

Implementation Manager

Buffalo Grove, IL

The Implementations Manager is responsible for the execution of high-quality, active and timely ... processes • Manages client and internal stakeholder expectations and translates client ...

Vitesse PSP

Implementation Manager

New York, NY

Implementation Manager Role Profile - Insurance | FinTech | New York Function: Implementation ... Knowledge of insurance, payments, claims processing, treasury operations, reconciliation, or ...

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How much do process implementation manager jobs pay per year?

As of Jun 3, 2026, the average yearly pay for process implementation manager in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Process Implementation Manager, and why are they important?

To thrive as a Process Implementation Manager, you need expertise in process analysis, project management, and continuous improvement methodologies, often supported by a bachelor's degree in business or engineering. Familiarity with Lean, Six Sigma, workflow automation tools, and project management software like MS Project or Asana is typically required. Strong communication, leadership, and change management skills help drive adoption and collaboration across teams. These skills ensure successful implementation of process improvements that enhance efficiency and achieve organizational goals.

What are some common challenges faced by Process Implementation Managers when introducing new processes, and how can they be effectively addressed?

Process Implementation Managers often encounter resistance to change from team members who are accustomed to existing workflows. Overcoming this challenge requires clear communication about the benefits of the new processes, involving stakeholders early in the planning phase, and providing thorough training. Additionally, unexpected technical or operational obstacles may arise, so flexibility and problem-solving skills are crucial. Regular feedback sessions and monitoring progress help ensure that any issues are promptly addressed, leading to smoother adoption and long-term success.

What are Process Implementation Managers?

Process Implementation Managers are professionals responsible for overseeing the introduction and integration of new processes or improvements within an organization. They analyze existing workflows, identify areas for enhancement, and coordinate with cross-functional teams to ensure smooth implementation. Their role often involves project management, change management, and ongoing monitoring to ensure that new processes deliver the expected results. By streamlining operations and fostering efficiency, they help organizations achieve their strategic goals.

What is the difference between Process Implementation Manager vs Business Analyst?

AspectProcess Implementation ManagerBusiness Analyst
Primary FocusOverseeing the deployment of new processes and ensuring operational efficiencyAnalyzing business needs and recommending solutions
Required SkillsProject management, process optimization, change managementRequirements gathering, data analysis, stakeholder communication
Work EnvironmentProject teams, operations departments, cross-functional collaborationBusiness units, IT teams, client interactions
CertificationsLean, Six Sigma, PMP often preferredCBAP, PMI-PBA, relevant analytical certifications

While both roles involve improving organizational efficiency, the Process Implementation Manager primarily focuses on executing and managing process deployments, whereas the Business Analyst concentrates on analyzing business needs and proposing solutions. The roles often collaborate but serve different stages of process and project development.

More about Process Implementation Manager jobs
What cities are hiring for Process Implementation Manager jobs? Cities with the most Process Implementation Manager job openings:
What states have the most Process Implementation Manager jobs? States with the most job openings for Process Implementation Manager jobs include:
What job categories do people searching Process Implementation Manager jobs look for? The top searched job categories for Process Implementation Manager jobs are:
Process Implementation Manager jobs near you
Infographic showing various Process Implementation Manager job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $103,518 per year, or $49.8 per hour.
Implementation Manager

Implementation Manager

Rivia Health

Tempe, AZ • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Who We Are Looking For

  • We\'re looking for an Implementation Manager to own the customer onboarding experience from signed contract through a successful first 30 days on the platform. You\'ll serve as the primary point of contact for new customers, guiding them through platform configuration, go-live, and early optimization — ensuring they see value fast. You\'ll also manage inbound patient support tickets through HubSpot, acting as a frontline resource for resolving issues and maintaining a high standard of patient experience. This is a high-impact role at a growing company where your work directly influences customer retention, satisfaction, and revenue outcomes.
  • This is a remote role, however candidates in the Phoenix, AZ area are preferred

What you\'ll do

Customer Implementation & Onboarding

  • Lead new customers through the full implementation lifecycle, from kickoff through go-live and the critical first 30 days of platform adoption.
  • Configure the Rivia Health platform using our administrative tools, including setting up billing workflows, communication cadences, payment plan parameters, and EMR integration settings.
  • Develop and manage implementation project plans, keeping customers on track with clear timelines and milestones.
  • Train customer staff (billing teams, office managers, administrators) on how to use the platform and interpret results.
  • Troubleshoot configuration issues and collaborate with Engineering when technical escalation is needed.
  • Monitor early performance metrics (collection rates, patient engagement, A/R movement) and make proactive recommendations to optimize outcomes during the first 30 days.
  • Document implementation processes and contribute to the development of scalable onboarding playbooks.

Patient Support

  • Manage and resolve patient support tickets through HubSpot, ensuring timely and empathetic responses.
  • Triage incoming tickets, identify common issues, and escalate appropriately when needed.
  • Track ticket volume, resolution time, and recurring themes to surface insights that can improve the product or patient experience.
  • Maintain clear documentation of patient interactions and resolutions within HubSpot.

What You Need

  • 1–4 years of experience in implementation management, customer onboarding, customer success, or a similar client-facing role — preferably in healthcare technology or SaaS.
  • Hands-on experience configuring software platforms and using administrative or back-office tools.
  • Familiarity with HubSpot (or a comparable CRM/ticketing system) for managing CRM and support workflows.
  • Strong project management skills with the ability to manage multiple customer implementations simultaneously.
  • Excellent written and verbal communication skills — you can explain technical concepts to non-technical audiences clearly and patiently.
  • Strong critical thinking and problem solving skills, this role is consultative at times and needs someone who can think creatively about how to solve problems.
  • A detail-oriented approach to platform configuration with a low tolerance for errors.
  • Comfort working in a fast-paced, early-stage environment where processes are still being built.

Nice to Have

  • Experience in healthcare revenue cycle management, medical billing, or patient financial services.
  • Familiarity with EMR/practice management system integrations.
  • Experience working with specialty healthcare practices (dermatology, orthopedics, OBGYN, ophthalmology, etc.).
  • Knowledge of HIPAA and PCI compliance requirements.

What You\'ll Get

  • Unlimited vacation days and benefits, including Medical, Dental, Vision, Parental Leave, ancillary plans, and 401k.
  • Remote or hybrid, flexible working environment with a passionate team
  • A chance to be at the forefront of bringing the empowerment and convenience of automation and mobile technology to the healthcare revenue cycle industry.

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