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Post Sales Jobs (NOW HIRING)

Profound

GTM Engineer, Post-Sales

New York, NY · On-site

$130K - $200K/yr

As a GTM Engineer on the Post-Sales team, you will build the infrastructure that powers how we retain and grow our customer base. Part systems architect and part customer intelligence platform, you ...

Skydio, Inc

GTM Engineer, Post-Sales

San Mateo, CA · On-site

About the Role As our GTM Engineer - Post Sales, you sit at the intersection of our post-sales teams and our technical build capacity. You understand how Customer Success, Support, Field Services ...

Anyline

Solution Architect - Post Sales

Boston, MA · On-site

$85 - $105/hr

About The Role As a Post Sales Solution Architect at IP Fabric, you will work closely with our Customer Success Managers to understand customer requirements and provide technical expertise, in order ...

New

Samsara

Sr. Business Operations Analyst - Post Sales

$91K - $138K/yr

This person will optimize post-sales performance by designing standardized processes, driving adherence across teams, and turning data into recommendations for leadership and managers. This role is ...

Presidio

Architect (Post Sales)

Orlando, FL · On-site

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next ...

Global Payments

Post Sales Support Specialist

Atlanta, GA · On-site

$250 - $420/hr

Buscamos post Sales analyst para unirse a nuestro equipo comercial en constante evolución y a ayudar a dar forma al futuro del comercio global. Tus responsabilidades * Trabaja directamente con ...

MongoDB

$123K - $163K/yr

Broad understanding of the post-sales ecosystem spanning Professional Services, Technical Support, and Customer Success, with the ability to design solutions that optimize cross-functional workflows

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Post Sales information

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$22.5K

$81.6K

$154.5K

How much do post sales jobs pay per year?

As of Aug 21, 2026, the average yearly pay for post sales in the United States is $81,617.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $96,500.00 per year, depending on experience, location, and employer.

What is a post sales role?

Post sales roles refer to the positions and responsibilities that come into play after a product or service has been sold to a customer. These roles typically focus on customer onboarding, support, retention, relationship management, and ensuring customer satisfaction with the purchased product or service. Post sales teams work to resolve issues, provide training, address feedback, and help customers maximize the value of their purchase. Effective post sales support is crucial for building long-term customer loyalty and encouraging repeat business.

What are the key skills and qualifications needed to thrive in a post sales role?

To thrive in a Post Sales role, you need strong customer service skills, a thorough understanding of the company’s products or services, and experience in account management or customer support. Familiarity with CRM software like Salesforce, ticketing systems, and basic data analysis tools is often required. Excellent communication, problem-solving abilities, and a proactive attitude are essential soft skills for building customer trust and resolving issues. These skills ensure customer satisfaction, promote retention, and support long-term business growth after the initial sale.

What are the main challenges faced by post sales professionals, and how can they effectively address them?

Post Sales professionals often encounter challenges such as managing customer expectations, handling technical issues, and ensuring seamless communication between clients and internal teams. To address these, it's important to maintain proactive follow-ups, develop strong product knowledge, and build positive relationships with both customers and colleagues. Collaborating closely with support, engineering, and account management teams can help resolve issues quickly and enhance the overall customer experience, leading to higher satisfaction and retention.

What is the difference between Post Sales vs Customer Support?

AspectPost SalesCustomer Support
Primary FocusEnsuring customer success after purchase, managing account growthAddressing customer issues and troubleshooting
Required SkillsProduct knowledge, account management, communicationProblem-solving, technical skills, communication
Work EnvironmentClient-facing, account management teamsHelp desks, call centers, support teams
Industry UsageTechnology, SaaS, enterprise solutionsTechnology, retail, telecom, various service sectors

While both roles involve customer interaction, Post Sales focuses on ongoing account success and growth, whereas Customer Support primarily handles troubleshooting and resolving immediate issues. Understanding these differences helps companies assign the right resources for customer satisfaction and retention.

More about Post Sales jobs

What cities are hiring for Post Sales jobs?

Cities with the most Post Sales job openings:

What states have the most Post Sales jobs?

States with the most job openings for Post Sales jobs include:

What job categories do people searching Post Sales jobs look for?

The top searched job categories for Post Sales jobs are:

Post Sales jobs near you
Infographic showing various Post Sales job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 78% Physical, 1% Hybrid, and 21% Remote job distribution, with an average salary of $81,617 per year, or $39.2 per hour.

GTM Engineer, Post-Sales

Profound

New York, NY • On-site

$130K - $200K/yr

Full-time

Re-posted 23 days ago

Job description

Sales
• New York, New York
• In-office
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Profound is the marketing platform for the age of AI search. The way brands reach people is being rewritten - AI models like ChatGPT, Perplexity, and Google AI Mode are now the answer layer between companies and their customers. We built the platform marketers use to understand, measure, and win in that world: the analytics, intelligence, and agent automation that turn AI search from a threat into a competitive advantage.
We went from 0 to a $1B valuation in 18 months. Revenue grew 100x last year. Our customers include 15% of the Fortune 500 like Walmart, Wayfair and U.S. Bank, and innovators like Ramp, MongoDB, and Figma. We are backed by Sequoia, Kleiner Perkins, LSVP, and Khosla Ventures - and we are moving fast enough that the people joining now are building the playbook everyone who comes after them will run.
As a GTM Engineer on the Post-Sales team, you will build the infrastructure that powers how we retain and grow our customer base. Part systems architect and part customer intelligence platform, you will turn data from across the customer lifecycle into automated workflows that give engagement managers and account managers real leverage. Your work will directly shape how our Customer Success function scales.
What you'll do
  • Build automated customer health scoring across the full book of business, synthesizing product usage, support signals, and engagement data into a single, reliable picture of each account
  • Design expansion signal detection for account managers that automatically surfaces accounts ready to grow, flagging patterns in usage, seat activity, and engagement that typically precede an upsell conversation
  • Automate recurring touchpoints across the customer lifecycle, including onboarding checklists, usage review summaries, and adoption nudges, so engagement managers can focus on the work that requires a human
  • Build renewal risk scoring that surfaces at-risk accounts 60 or more days before their renewal date, giving the team the time and context to intervene effectively
  • Generate business review materials automatically by pulling usage metrics, ROI data, and AI use case recommendations from multiple internal sources into a format teams can present immediately
  • Analyze call recordings and transcripts to identify AI use cases that map to each customer's business, then automate the process of building and deploying those use cases at scale
  • Build routing logic for assigning new customers to the right team member at handoff, accounting for current workload, open renewals, domain expertise, and timezone alignment
  • Manufacture tools rather than operate them, building systems the post-sales team can run independently

Who you are
  • High-agency builder who can identify a problem in the customer lifecycle, scope a solution, and ship it without being closely managed
  • Technically fluent in Python or JavaScript, comfortable building data pipelines, integrating APIs, and working across tools like Gong, Salesforce, and n8n
  • AI-native thinker who defaults to automation and regularly experiments with agents, LLM APIs, and workflow frameworks
  • Pragmatic about build versus buy, knowing when to leverage existing infrastructure rather than rebuild it
  • Experience with post-sales, customer success, or account management operations
  • Comfortable reasoning about data at a statistical level; building signal detection and predictive models, not just moving records between systems
  • Familiar with tools like Gainsight, Gong, Salesforce, Dust, or similar customer-facing platforms
  • Systems thinker who sees how data moves through the customer lifecycle and builds with that full picture in mind
  • Comfortable operating in ambiguity and structuring your own roadmap

Location
This is an on-site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base salary range is $130,000 to $200,000. Profound's total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.

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