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Pos Support Jobs (NOW HIRING)

Reqroute, Inc

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Lead Support- NSO/POS

New York, NY · On-site

$45 - $50/hr

... 2. POS System 3. Hardware - Desktops/laptops/printers/scanner etc support experience / Responsibilities: • Primary focus on NSO project management and coordination • Hardware ordering and ...

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Flagship Staffing Services

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Administrative Associate

Providence, RI · On-site

$24 - $26/hr

The position would be specifically for POS & Inventory administration, while also providing general administrative support across the company. Key responsibilities would include: POS & Inventory ...

Bar Grazie

Server

Commack, NY · On-site

$11 - $50/hr

Handle payments accurately (cash and POS). * Support teammates during busy serviceno standing around. * Complete all opening and closing side work. Qualifications: * Previous serving experience ...

SOUTO

Retail Systems Engineer III at Alex Lee

Hickory, NC · On-site

$13.75 - $15.75/hr

Overview Ensure successful operation and implementation of retail store hardware and software, especially POS. Support operation of cash office; take care of business needs and issues. Travel is 90 ...

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How much do pos support jobs pay per hour?

As of May 30, 2026, the average hourly pay for pos support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a POS Support job?

A POS (Point of Sale) Support job involves assisting businesses with the installation, maintenance, and troubleshooting of POS systems. This includes helping users with software or hardware issues, training staff on system usage, and ensuring smooth transaction processing. POS Support professionals work with retailers, restaurants, and other businesses that rely on POS systems for sales and inventory management. Strong technical skills, problem-solving abilities, and customer service are essential for this role.

What are the key skills and qualifications needed to thrive in the Pos Support position, and why are they important?

To excel as a POS Support professional, you need technical troubleshooting abilities, a solid grasp of point-of-sale hardware and software, and often some IT or computer science background. Familiarity with popular POS systems such as Oracle Micros, Square, or Toast, as well as ticketing platforms like Zendesk or ServiceNow, is highly valuable. Strong problem-solving, clear communication, and patience help you effectively assist end users and collaborate with cross-functional teams. These skills are essential for minimizing downtime, ensuring smooth business operations, and delivering high-quality customer service.

What are some common challenges faced in a POS Support role, and how are they typically addressed?

In a POS Support role, frequent challenges include diagnosing hardware malfunctions, resolving software issues, and managing urgent system outages, especially during peak business hours. To address these challenges, professionals rely on a combination of technical expertise, remote troubleshooting tools, and excellent communication with both store staff and IT teams. Support specialists are also proactive in documenting recurring issues and implementing long-term solutions to prevent future disruptions. Working efficiently under pressure and prioritizing service requests are key to maintaining business continuity in fast-paced retail or hospitality environments.
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Pos Support jobs near you
Infographic showing various Pos Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 75% Full Time, 23% Part Time, and 1% Temporary. Highlights an 92% Physical, and 8% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

IT Support Specialist

Greater Goodwill of Washington

Washington, DC • On-site

Full-time

Posted 13 days ago

Job description

Overview

Responsible for providing high-level customer service to resolve IT-related issues, isolate problems, determine and implement solutions as well as diagnosis and request additional support staff. The IT Support Specialist must be self-motivated, organized, have reliable transportation, and have strong customer service skills. This position handles requests for support relating to the IT needs of Goodwill's retail locations.

Responsibilities

Essential Competencies:

  • Functional/Technical Skills
  • Listening
  • Patience
  • Technical Learning

Primary Duties and Responsibilities:

1. Provide remote/in-person technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.2. Manage and track issues and escalations to ensure timely resolution of customer issues.3. Travel to store locations to provide hands-on support.4. Respond to email messages and phone calls for internal customers seeking help.5. Logs all request into the helpdesk system.6. Troubleshoots hardware and software problems, assists users with desktop applications and provides user training.7. Escalates problems to other network or system support personnel when a problem is not easily identified and corrected in a timely manner.8. Provides first-level telephone, email, and web support for computer systems, software, hardware, and telecommunication systems.9. Follow up with customers to ensure issue has been resolved.

Additional Duties and Responsibilities:

1, Gain feedback from customers about computer usage.2. Performs other job-related duties as assigned. 

Qualifications

Required Qualifications:

1. Must have own reliable transportation, valid driver's license, and be able to drive to any location within the Goodwill market area. 2. Working knowledge of basic hardware and software systems3. Working knowledge of Microsoft products such as Outlook, Word, Excel, etc.4. Basic troubleshooting skills and the use of remote troubleshooting applications5. Detail-oriented and well organized6. Ability to multitask7. Self-motivated to address IT concerns8. Proven Break/fix computer skills 9. High School Diploma or equivalent10. One to two years industry experience, support center or helpdesk11. A+ Certification

Preferred Qualifications

1. Certificate in Computer or IT related area of study or equivalent 2. MCSA (Microsoft Certified Systems Administrator) 3. POS support experience preferred.

Employment Type: FULL_TIME

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