POS Support Agent
Etna, OH · On-site
POS Support Agents play a critical role in keeping our locations operational by resolving incidents efficiently, documenting issues thoroughly, and escalating complex problems to the appropriate team.
POS Support Agent
Etna, OH · On-site
POS Support Agents play a critical role in keeping our locations operational by resolving incidents efficiently, documenting issues thoroughly, and escalating complex problems to the appropriate team.
POS Support Agents play a critical role in keeping our locations operational by resolving incidents efficiently, documenting issues thoroughly, and escalating complex problems to the appropriate team.
POS Support Agents play a critical role in keeping our locations operational by resolving incidents efficiently, documenting issues thoroughly, and escalating complex problems to the appropriate team.
POS Support Agents play a critical role in keeping our locations operational by resolving incidents efficiently, documenting issues thoroughly, and escalating complex problems to the appropriate team.
Quick apply
Apply Early
POS Support Agents play a critical role in keeping our locations operational by resolving incidents efficiently, documenting issues thoroughly, and escalating complex problems to the appropriate team.
Apply Early
POS Support Agents play a critical role in keeping our locations operational by resolving incidents efficiently, documenting issues thoroughly, and escalating complex problems to the appropriate team.
Quick apply
Apply Early
POS Support Agents play a critical role in keeping our locations operational by resolving incidents efficiently, documenting issues thoroughly, and escalating complex problems to the appropriate team.
Apply Early
POS Support Agents play a critical role in keeping our locations operational by resolving incidents efficiently, documenting issues thoroughly, and escalating complex problems to the appropriate team.
Quick apply
Apply Early
POS Support Agents play a critical role in keeping our locations operational by resolving incidents efficiently, documenting issues thoroughly, and escalating complex problems to the appropriate team.
Apply Early
POS Support Agent - Etna, Ohio
Newark, OH · On-site
POS Support Agents play a critical role in keeping our locations operational by resolving incidents efficiently, documenting issues thoroughly, and escalating complex problems to the appropriate team.
Quick apply
Apply Early
POS Support Agent - Etna, Ohio
Newark, OH · On-site
POS Support Agents play a critical role in keeping our locations operational by resolving incidents efficiently, documenting issues thoroughly, and escalating complex problems to the appropriate team.
Apply Early
POS Support Agents play a critical role in keeping our locations operational by resolving incidents efficiently, documenting issues thoroughly, and escalating complex problems to the appropriate team.
Quick apply
Apply Early
POS Support Agents play a critical role in keeping our locations operational by resolving incidents efficiently, documenting issues thoroughly, and escalating complex problems to the appropriate team.
Apply Early
POS Support Agents play a critical role in keeping our locations operational by resolving incidents efficiently, documenting issues thoroughly, and escalating complex problems to the appropriate team.
Quick apply
Apply Early
POS Support Agents play a critical role in keeping our locations operational by resolving incidents efficiently, documenting issues thoroughly, and escalating complex problems to the appropriate team.
Apply Early
Be Seen First
This role provides onsite technical support for Point-of-Sale (POS) systems and related equipment during live events, helping ensure uninterrupted operations and a positive customer experience. This ...
Quick apply
Apply Early
Be Seen First
This role provides onsite technical support for Point-of-Sale (POS) systems and related equipment during live events, helping ensure uninterrupted operations and a positive customer experience. This ...
Apply Early
The Team Lead oversees a small team of POS Support Technicians and File Builders. Required Duties and Responsibilities: * Respond to merchant inquiries via phone and e-mail. * Provide merchant ...
The Team Lead oversees a small team of POS Support Technicians and File Builders. Required Duties and Responsibilities: * Respond to merchant inquiries via phone and e-mail. * Provide merchant ...
The Team Lead oversees a small team of POS Support Technicians and File Builders. Required Duties and Responsibilities: * Respond to merchant inquiries via phone and e-mail. * Provide merchant ...
The Team Lead oversees a small team of POS Support Technicians and File Builders. Required Duties and Responsibilities: * Respond to merchant inquiries via phone and e-mail. * Provide merchant ...
Specialist, POS Training
Steubenville, OH · On-site
Demonstrates, installs, and supports Point-of-Sale (POS) systems. Provides training on POS Systems, peripheral products, and related services to current and potential customers, and establishes ...
Quick apply
Apply Early
Specialist, POS Training
Steubenville, OH · On-site
Demonstrates, installs, and supports Point-of-Sale (POS) systems. Provides training on POS Systems, peripheral products, and related services to current and potential customers, and establishes ...
Apply Early
Demonstrates, installs, and supports Point-of-Sale (POS) systems. Provides training on POS Systems, peripheral products, and related services to current and potential customers, and establishes ...
Demonstrates, installs, and supports Point-of-Sale (POS) systems. Provides training on POS Systems, peripheral products, and related services to current and potential customers, and establishes ...
Specialist, POS Training
Steubenville, OH · On-site
Demonstrates, installs, and supports Point-of-Sale (POS) systems. Provides training on POS Systems, peripheral products, and related services to current and potential customers, and establishes ...
Specialist, POS Training
Steubenville, OH · On-site
Demonstrates, installs, and supports Point-of-Sale (POS) systems. Provides training on POS Systems, peripheral products, and related services to current and potential customers, and establishes ...
Test Lead - Retail POS (Eyewear Domain)
Mason, OH · On-site
$35 - $40/hr
Drive test planning, execution, defect management, and UAT support. * Collaborate with onsite & offshore teams to ensure quality delivery. Skills: * Retail Domain. * POS Testing. * Eyewear Retail.
Quick apply
Apply Early
Test Lead - Retail POS (Eyewear Domain)
Mason, OH · On-site
$35 - $40/hr
Drive test planning, execution, defect management, and UAT support. * Collaborate with onsite & offshore teams to ensure quality delivery. Skills: * Retail Domain. * POS Testing. * Eyewear Retail.
Apply Early
Inspect and receive incoming goods; verify against packing slips or POs. * Support and maintain client KPIs; identify and report any issues. * Secure cargo areas per company policy and maintain clean ...
Inspect and receive incoming goods; verify against packing slips or POs. * Support and maintain client KPIs; identify and report any issues. * Secure cargo areas per company policy and maintain clean ...
Columbus, OH - Square POS Implementation Specialist
Columbus, OH · On-site
$25 - $28/hr
You will be installing, training and supporting our POS customers out in the field, and remotely. There is some mild ( 10# ) lifting of the Hardware which primarily consists of terminals, printers ...
Quick apply
Apply Early
Columbus, OH - Square POS Implementation Specialist
Columbus, OH · On-site
$25 - $28/hr
You will be installing, training and supporting our POS customers out in the field, and remotely. There is some mild ( 10# ) lifting of the Hardware which primarily consists of terminals, printers ...
Apply Early
Test Lead Retail POS (Eyewear Domain preferred)
Mason, OH · On-site
$44.75 - $61/hr
... UAT support Collaborate with onsite & offshore teams to ensure quality delivery Required Experience: 8+ years in QA with Retail POS testing experience Hands-on experience in Eyewear/Optical POS ...
Test Lead Retail POS (Eyewear Domain preferred)
Mason, OH · On-site
$44.75 - $61/hr
... UAT support Collaborate with onsite & offshore teams to ensure quality delivery Required Experience: 8+ years in QA with Retail POS testing experience Hands-on experience in Eyewear/Optical POS ...
Inspect and receive incoming goods; verify against packing slips or POs. * Support and maintain client KPIs; identify and report any issues. * Secure cargo areas per company policy and maintain clean ...
Inspect and receive incoming goods; verify against packing slips or POs. * Support and maintain client KPIs; identify and report any issues. * Secure cargo areas per company policy and maintain clean ...
Inspect and receive incoming goods; verify against packing slips or POs. * Support and maintain client KPIs; identify and report any issues. * Secure cargo areas per company policy and maintain clean ...
Inspect and receive incoming goods; verify against packing slips or POs. * Support and maintain client KPIs; identify and report any issues. * Secure cargo areas per company policy and maintain clean ...
Pos Support information
See Ohio salary details
$13.71 - $16.33
14% of jobs
$17.70 is the 25th percentile. Wages below this are outliers.
$16.33 - $18.95
21% of jobs
$18.95 - $21.57
14% of jobs
The median wage is $21.72 / hr.
$21.57 - $24.18
18% of jobs
$25.97 is the 75th percentile. Wages above this are outliers.
$24.18 - $26.80
12% of jobs
$26.80 - $29.42
6% of jobs
$29.42 - $32.04
4% of jobs
$32.04 - $34.65
3% of jobs
$34.65 - $37.27
3% of jobs
$37.27 - $39.89
3% of jobs
$39.89 - $42.51
1% of jobs
$13
$24
$42
How much do pos support jobs pay per hour?
As of Jul 6, 2026, the average hourly pay for pos support in Ohio is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.97 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in the Pos Support position, and why are they important?
To excel as a POS Support professional, you need technical troubleshooting abilities, a solid grasp of point-of-sale hardware and software, and often some IT or computer science background. Familiarity with popular POS systems such as Oracle Micros, Square, or Toast, as well as ticketing platforms like Zendesk or ServiceNow, is highly valuable. Strong problem-solving, clear communication, and patience help you effectively assist end users and collaborate with cross-functional teams. These skills are essential for minimizing downtime, ensuring smooth business operations, and delivering high-quality customer service.
What are some common challenges faced in a POS Support role, and how are they typically addressed?
In a POS Support role, frequent challenges include diagnosing hardware malfunctions, resolving software issues, and managing urgent system outages, especially during peak business hours. To address these challenges, professionals rely on a combination of technical expertise, remote troubleshooting tools, and excellent communication with both store staff and IT teams. Support specialists are also proactive in documenting recurring issues and implementing long-term solutions to prevent future disruptions. Working efficiently under pressure and prioritizing service requests are key to maintaining business continuity in fast-paced retail or hospitality environments.
What is a POS Support job?
A POS (Point of Sale) Support job involves assisting businesses with the installation, maintenance, and troubleshooting of POS systems. This includes helping users with software or hardware issues, training staff on system usage, and ensuring smooth transaction processing. POS Support professionals work with retailers, restaurants, and other businesses that rely on POS systems for sales and inventory management. Strong technical skills, problem-solving abilities, and customer service are essential for this role.
What are the most commonly searched types of Pos Support jobs in Ohio? The most popular types of Pos Support jobs in Ohio are:
What are popular job titles related to Pos Support jobs in Ohio? For Pos Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Pos Support jobs in Ohio look for? The top searched job categories for Pos Support jobs in Ohio are:
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 21 days ago
Job description
Location:
13375 National Road SW, Etna, Ohio, 43068
Job Description:
Express Wash Concepts (EWC), established in 2018, is the parent company of five award-winning express tunnel car wash brands: Moo Moo Express Car Wash, Flying Ace Express Car Wash, Clean Express Auto Wash, Green Clean Express Auto Wash, and Bee Clean Express Car Wash.
Our swift, top-tier, eco-friendly car washes and unwavering focus on exceptional customer service have positioned us prominently in the United States and beyond. Additionally, our leading community relations initiatives proudly contribute hundreds of thousands of dollars annually through EWC CARES, our outreach programs, encompassing both monetary donations and complimentary car washes.
Why Choose Express Wash Concepts? We're not just a car wash; we're a company committed to fast, eco-friendly services, exceptional customer care, and giving back to our communities, all while providing ample opportunities for personal and career growth. Join Express Wash Concepts in our mission to make a difference through the power of clean.
Discover the benefits of joining Express Wash Concepts
The POS Support Agent provides frontline technical support for Point-of-Sale systems and related hardware across all Express Wash Concepts locations. Reporting to the POS Support Lead, this role is the first point of contact for site teams experiencing POS issues, responsible for delivering fast, accurate, and customer-focused Tier 1 and Tier 2 support. POS Support Agents play a critical role in keeping our locations operational by resolving incidents efficiently, documenting issues thoroughly, and escalating complex problems to the appropriate team. This position requires flexible availability to support business hours of 7:00 AM-8:00 PM Monday through Saturday and 7:00 AM-7:00 PM on Sundays.
Tier 1 & Tier 2 Technical Support
This position requires flexible scheduling to support business hours across all Express Wash Concepts locations. Agents will be scheduled within the following coverage windows:
Schedules will be assigned by the POS Support Lead to ensure coverage across all operating hours. Flexibility to work varying shifts, including early mornings, evenings, and weekends, is required. On-call availability may be required for critical incidents outside of scheduled hours.
Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.
13375 National Road SW, Etna, Ohio, 43068
Job Description:
Express Wash Concepts (EWC), established in 2018, is the parent company of five award-winning express tunnel car wash brands: Moo Moo Express Car Wash, Flying Ace Express Car Wash, Clean Express Auto Wash, Green Clean Express Auto Wash, and Bee Clean Express Car Wash.
Our swift, top-tier, eco-friendly car washes and unwavering focus on exceptional customer service have positioned us prominently in the United States and beyond. Additionally, our leading community relations initiatives proudly contribute hundreds of thousands of dollars annually through EWC CARES, our outreach programs, encompassing both monetary donations and complimentary car washes.
Why Choose Express Wash Concepts? We're not just a car wash; we're a company committed to fast, eco-friendly services, exceptional customer care, and giving back to our communities, all while providing ample opportunities for personal and career growth. Join Express Wash Concepts in our mission to make a difference through the power of clean.
Discover the benefits of joining Express Wash Concepts
- Competitive wages: Enjoy a compensation package reflecting your skills and dedication.
- Discretionary year-end bonus: Receive a year-end bonus based on exceptional performance.
- Unlimited Wash Club Membership: Keep your vehicle looking its best.
- Paid vacation: Take well-deserved breaks as outlined in our Employee Manual.
- Health care benefits: Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.
- HSA contribution: $1,000/year (with qualifying plan).
- Secure future: 401k with up to 4% company match.
- Educational reimbursement: Up to $5,250 annually to support ongoing learning and development.
The POS Support Agent provides frontline technical support for Point-of-Sale systems and related hardware across all Express Wash Concepts locations. Reporting to the POS Support Lead, this role is the first point of contact for site teams experiencing POS issues, responsible for delivering fast, accurate, and customer-focused Tier 1 and Tier 2 support. POS Support Agents play a critical role in keeping our locations operational by resolving incidents efficiently, documenting issues thoroughly, and escalating complex problems to the appropriate team. This position requires flexible availability to support business hours of 7:00 AM-8:00 PM Monday through Saturday and 7:00 AM-7:00 PM on Sundays.
Tier 1 & Tier 2 Technical Support
- Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations.
- Troubleshoot and resolve Tier 1 and Tier 2 issues involving POS terminals, kiosks, mobile tablets, payment devices, receipt printers, cash drawers, and barcode scanners.
- Guide site staff or IT Field Technicians through step-by-step troubleshooting procedures in a clear, patient, and professional manner.
- Assist with system updates, software configuration changes, and hardware swap procedures as directed by the POS Support Lead or POS Analyst(s).
- Accurately diagnose issues and apply documented resolutions, escalating to the POS Support Lead or POS Analyst(s) when issues exceed Tier 2 scope.
- Log all support requests, troubleshooting steps, and resolutions in the helpdesk ticketing system and POS ticketing system as needed promptly and with sufficient detail.
- Maintain accurate ticket records including issue categorization, priority, affected location, hardware/software involved, and time-to-resolution.
- Follow up on open tickets to ensure timely resolution and keep affected locations informed of status throughout the process.
- Contribute to the team knowledge base by documenting new issues, effective resolutions, and frequently asked questions.
- Recognize when issues exceed Tier 2 capability and escalate promptly to the POS Support Lead, who will coordinate with POS Analyst(s)s for Tier 3 resolution.
- Provide the Supervisor and Analyst(s) with clear, complete handoff notes including steps already taken, system behavior observed, and any relevant context from the location.
- Collaborate with teammates to share knowledge, assist with ticket overflow, and support consistent service quality across the team.
- Participate in team huddles, training sessions, and process improvement discussions as requested by the POS Support Lead.
- Deliver a high level of customer service to internal users, treating site teams as valued partners and maintaining a professional, solution-focused demeanor in all interactions.
- Communicate clearly with non-technical users, translating technical instructions into simple, actionable steps.
- Follow up with locations after issue resolution to confirm the fix is holding and that the team is satisfied with the outcome.
- Represent the IT team very positively in all interactions, reinforcing trust and confidence in POS support services.
- Assist with routine POS maintenance tasks including peripheral checks, software version verification, and hardware inventory tracking.
- Support rollout activities such as device staging, configuration, and pre-deployment testing as assigned.
- Maintain awareness of current POS platform versions, known issues, and upcoming updates to provide accurate and current support.
- Adhere to all IT security policies and procedures, including those related to PCI-DSS compliance in POS support activities.
- Working knowledge of POS hardware and software, including terminals, payment devices, printers, kiosks, mobile tablets, and common peripheral equipment.
- Ability to troubleshoot technical issues methodically and effectively under pressure in a fast-paced, high-volume support environment.
- Experience using a helpdesk or ITSM ticketing system (e.g., ServiceNow, Zendesk, Salesforce, or similar) to log, track, and resolve support requests.
- Strong customer service skills with the ability to communicate clearly and professionally with non-technical site staff.
- Ability to follow documented runbooks and troubleshooting procedures consistently and accurately.
- Strong written communication skills for clear, complete ticket documentation and knowledge base contributions.
- Team-oriented with a collaborative mindset and willingness to assist colleagues during peak periods.
- Ability to manage multiple open tickets simultaneously while maintaining quality and meeting SLA targets.
- Basic understanding of networking concepts (IP addressing, Wi-Fi connectivity, LAN/WAN) as they relate to POS system connectivity.
- Awareness of PCI-DSS requirements as they apply to POS support activities is a plus.
- Associate's degree in information technology or a related field preferred; equivalent work experience will be considered.
- 1-3 years of experience in IT support, help desk, or POS system support in a retail, hospitality, car wash, or similar multi-location environment.
- Demonstrated experience troubleshooting POS terminals, payment devices, kiosks, mobile selling tablets or related hardware in a customer-facing setting.
- Experience working within a structured support environment with defined SLAs and ticketing workflows is strongly preferred.
- Any relevant IT certifications (CompTIA A+, HDI Support Center Analyst, or similar) are a plus.
This position requires flexible scheduling to support business hours across all Express Wash Concepts locations. Agents will be scheduled within the following coverage windows:
- Monday - Saturday: 7:00 AM - 8:00 PM
- Sunday: 7:00 AM - 7:00 PM
Schedules will be assigned by the POS Support Lead to ensure coverage across all operating hours. Flexibility to work varying shifts, including early mornings, evenings, and weekends, is required. On-call availability may be required for critical incidents outside of scheduled hours.
Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.