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Computer Support Specialist Jobs in Ohio (NOW HIRING)

Delaware Nation Industries

The Computer User Support Specialist (Journeyman) provides day-to-day technical support to government users, helping maintain reliable operation of computer systems, printers, VoIP phones, and ...

Delaware Nation Industries

The Computer User Support Specialist provides first-level technical support to government customers, resolving hardware, software, printer, and VoIP telephone issues efficiently and effectively. This ...

Forward Health LLC

Peer Support Specialist

Columbus, OH · On-site

$17 - $21.75/hr

Description: The Peer Support Specialist provides recovery-oriented, peer-based support to ... Basic computer skills and ability to complete electronic documentation * Ability to work ...

Communicarehealth

Peer Support Specialist

Youngstown, OH

$16.50 - $21.25/hr

The Peer Support Specialist serves as a role model, mentor, advocate, and motivator to recovering ... Intermediate computer proficiency, including Excel and Word. * Experience with EMR (Electronic ...

Serve City

Support Specialist

Hamilton, OH · On-site

$17 - $20/hr

The role of the Support Specialist at Serve City is to work closely with our participants to provide a safe, healthy, and supportive environment for them to thrive. Job summary * Giving direction to ...

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All JobsComputer Support Specialist JobsComputer Support Specialist Jobs in Ohio

Computer Support Specialist information

See Ohio salary details

$15

$25

$39

How much do computer support specialist jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for computer support specialist in Ohio is $25.33, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $28.32 per hour, depending on experience, location, and employer.

What is the average salary of IT support specialist in the US?

The average salary of a Computer Support Specialist in the US is approximately $55,000 to $60,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. The role often involves troubleshooting hardware and software issues, providing technical support, and maintaining computer systems.

Is helpdesk a good entry level IT job?

A helpdesk role is considered a common entry-level position for aspiring Computer Support Specialists, providing foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It often requires basic knowledge of operating systems, networking, and support tools, and can serve as a stepping stone to more advanced IT roles.

What is a computer support specialist?

A computer support specialist helps users and organizations troubleshoot and resolve hardware and software issues. They often provide technical assistance via phone, email, or in person, and may use tools like remote access software. Certifications such as CompTIA A+ can enhance job prospects in this field.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

What are Computer Support Specialists?

Computer Support Specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing computer systems and networks. They provide technical support either directly to end users or to other IT staff within an organization. Their duties can include resolving hardware and software issues, installing and configuring technology, and offering guidance on best practices for computer usage. Computer Support Specialists play a critical role in ensuring the smooth operation of technology within businesses and households.

What Is a Computer Support Specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges Computer Support Specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What qualifications do I need for IT support?

Computer Support Specialists typically need a high school diploma or equivalent, with many employers preferring postsecondary education or certifications such as CompTIA A+ or Network+. Strong problem-solving skills, knowledge of operating systems, hardware, and basic networking, as well as good communication abilities, are essential for success in IT support roles.
More about Computer Support Specialist jobs
What are the most commonly searched types of Computer Support Specialist jobs in Ohio? The most popular types of Computer Support Specialist jobs in Ohio are:
What are popular job titles related to Computer Support Specialist jobs in Ohio? For Computer Support Specialist jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Computer Support Specialist jobs in Ohio look for? The top searched job categories for Computer Support Specialist jobs in Ohio are:
What cities in Ohio are hiring for Computer Support Specialist jobs? Cities in Ohio with the most Computer Support Specialist job openings:
What are popular job titles related to Computer Support Specialist jobs in OH? For Computer Support Specialist jobs in OH, the most frequently searched job titles are:
Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, 5% Contract, and 2% Nights. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $52,685 per year, or $25.3 per hour.

Computer User Support Specialist - 304650

Delaware Nation Industries

On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

The Computer User Support Specialist (Journeyman) provides day-to-day technical support to government users, helping maintain reliable operation of computer systems, printers, VoIP phones, and related IT assets. This role is responsible for troubleshooting hardware and software issues, supporting end users with timely and professional service, maintaining accurate inventory records, and following established procedures to ensure consistent support across the program.
Key Responsibilities:
  • Provide first-level end-user technical support and resolve issues in an efficient, professional manner.
  • Install, configure, and troubleshoot desktop hardware, software, printers, and VoIP telephones.
  • Support user connectivity and basic network access needs.
  • Maintain accurate assignment and tracking of IT assets and inventory.
  • Deliver user guidance and basic training on systems, devices, and software as needed.
  • Document support activity and use ticketing systems to track and manage work.
  • Maintain strong customer service standards and positive working relationships with government users.
  • Follow established procedures, program requirements, and inventory control practices.

Requirements
  • Bachelors in Information Technology (IT) or similar technical field.
  • Security+ or equivalent DoD 8140 certification.
  • 3+ years of experience in computer support, help desk support, or IT customer service.
  • Ability to work independently, manage multiple tasks, and prioritize effectively.
  • Active Secret security clearance, depending on position requirements.

Preferred Qualifications:
  • Experience with government IT asset management systems.
  • Experience supporting government customers or government environments.

Benefits
Benefits Include:
  • Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
  • Matching 401K
  • Short- and Long-Term Disability
  • Pet Insurance
  • Professional Development/Education Reimbursement
  • Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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