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Platform Operations Manager Jobs (NOW HIRING)

NRG

Platform Operations Engineer

Houston, TX · On-site

$66K - $89K/yr

Position Summary The Platform Operations Engineer is responsible for coordinating and improving the ... Support incident management processes by coordinating investigations, root cause analysis ...

NRG

Platform Operations Engineer

Houston, TX · On-site

$66K - $89K/yr

Position Summary The Platform Operations Engineer is responsible for coordinating and improving the ... Support incident management processes by coordinating investigations, root cause analysis ...

NRG Energy

Platform Operations Engineer

Houston, TX · On-site

$66K - $89K/yr

Position Summary The Platform Operations Engineer is responsible for coordinating and improving the ... Support incident management processes by coordinating investigations, root cause analysis ...

FreedomPay

Platform Operations Engineer

Philadelphia, PA · On-site

$70K - $94K/yr

Manage problems and coordinate escalation and resolution efforts, developing solutions that ... platform operations. * Strong incident management, with a track record of driving issues to ...

FreedomPay

Platform Operations Engineer

Philadelphia, PA · On-site

$70K - $94K/yr

Manage problems and coordinate escalation and resolution efforts, developing solutions that ... platform operations. * Strong incident management, with a track record of driving issues to ...

FreedomPay

Platform Operations Engineer

Philadelphia, PA

$70K - $94K/yr

Manage problems and coordinate escalation and resolution efforts, developing solutions that ... platform operations. * Strong incident management, with a track record of driving issues to ...

Collibra

Senior Manager, Platform Operations

Joining Collibra's Platform Operations team You'll manage the team that keeps the Collibra Platform running and current for every enterprise customer, around the clock, spanning incident response ...

Jobtailor

WI · On-site

$120 - $180/hr

Drive incident, problem, change, and operational readiness processes across supported platforms * Manage platform availability, performance, monitoring, and capacity management activities * Lead root ...

Collibra

Senior Manager, Platform Operations

Joining Collibra's Platform Operations team You'll manage the team that keeps the Collibra Platform running and current for every enterprise customer, around the clock, spanning incident response ...

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Platform Operations Manager information

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$63.5K

$118.5K

How much do platform operations manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for platform operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What does a platform operations manager do?

A Platform Operations Manager oversees the daily operations, maintenance, and performance of digital platforms within an organization. They are responsible for ensuring that platforms run smoothly, efficiently, and securely, often coordinating between technical teams, support staff, and management. Their duties typically include monitoring system health, managing incident responses, implementing process improvements, and supporting platform scalability. This role is crucial for organizations that rely on digital services to ensure reliability and a positive user experience.

What are the key skills and qualifications needed to thrive as a platform operations manager, and why are they important?

To thrive as a Platform Operations Manager, you need expertise in platform management, process optimization, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with cloud platforms (such as AWS or Azure), monitoring tools, and ITSM systems, along with ITIL or related certifications, is highly valued. Strong leadership, problem-solving, and communication skills enable effective coordination across technical and business teams. These skills ensure seamless platform performance, rapid issue resolution, and alignment with organizational objectives.

What are the primary challenges platform operations managers face when coordinating cross-functional teams?

Platform Operations Managers often work with diverse teams across engineering, product, customer support, and IT. One common challenge is aligning priorities and ensuring clear communication between departments with different objectives and workflows. Successful managers build strong relationships, set clear expectations, and implement effective processes to minimize miscommunication and delays. Additionally, they must stay adaptable to rapidly shifting business needs and technology updates while maintaining platform reliability and performance.

What is the difference between Platform Operations Manager vs Network Operations Center (NOC) Technician?

AspectPlatform Operations ManagerNetwork Operations Center (NOC) Technician
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like ITIL or CompTIA Network+ are commonUsually requires an associate degree or technical certification; certifications like CompTIA Network+ or Cisco CCNA are preferred
Work EnvironmentOversees platform infrastructure, manages teams, and ensures system availability in data centers or cloud environmentsMonitors network systems, troubleshoots issues, and maintains network hardware/software in a control room setting
Employer & Industry UsageUsed by tech companies, cloud providers, and large enterprises managing digital platformsCommon in telecom, internet service providers, and large organizations with extensive network infrastructure

The Platform Operations Manager focuses on overseeing platform infrastructure and team management, while the Network Operations Center Technician handles network monitoring and troubleshooting. Both roles are essential in maintaining system and network reliability but differ in scope and responsibilities.

Is platform operations manager a high paying job?

A platform operations manager typically earns a competitive salary that varies by industry, location, and experience level. These roles often require strong technical skills, leadership, and knowledge of platform management tools, and tend to offer higher compensation compared to entry-level positions in operations or support roles.

What is the role of a platform operations manager?

A platform operations manager oversees the daily functioning and maintenance of digital platforms, ensuring smooth performance, security, and user experience. They coordinate technical teams, implement process improvements, and monitor system metrics to optimize platform efficiency.
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What states have the most Platform Operations Manager jobs?

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Platform Operations Manager jobs near you
Infographic showing various Platform Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Platform Operations Engineer

NRG

Houston, TX • On-site

$66K - $89K/yr

Full-time

Posted 11 days ago

Job description

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future!
Position Summary
The Platform Operations Engineer is responsible for coordinating and improving the operational effectiveness of the Home Services technology platform. This role partners across Engineering, Product, Architecture, Quality Assurance, and Platform teams to improve platform reliability, operational visibility, and service performance through coordination, reporting, operational excellence, and continuous improvement.
The Platform Operations Engineer supports production operations, operational reporting, environment coordination, monitoring and observability, and AI-enabled operational capabilities to ensure engineering teams have the visibility, processes, and operational support necessary to deliver reliable technology solutions.
Key Responsibilities
Production Support & Operations
  • Coordinate production support activities across Engineering, Product, and Platform teams to facilitate timely incident resolution and effective communication.
  • Support incident management processes by coordinating investigations, root cause analysis activities, corrective actions, and post-incident follow-up with the appropriate engineering teams.
  • Coordinate operational readiness activities for releases, maintenance events, and platform changes.
  • Track recurring operational issues and coordinate continuous improvement initiatives with responsible teams.
  • Operational Metrics & Performance
  • Develop, maintain, and communicate operational dashboards, KPIs, and service performance metrics.
  • Analyze operational data to identify trends, risks, and opportunities for operational improvement.
  • Coordinate recurring operational reviews and provide visibility into platform health, service levels, and operational performance.
  • Support the definition, measurement, and reporting of operational objectives and service quality indicators.

Monitoring & Observability
  • Partner with engineering teams to ensure appropriate instrumentation, logging, monitoring, and alerting are implemented across platform services.
  • Identify gaps in observability and coordinate improvements with engineering teams.
  • Support adoption of monitoring standards and operational reporting practices that improve proactive issue detection and platform visibility.
  • Promote consistent telemetry and operational reporting across platform services.
  • Environment Management & Coordination
  • Coordinate environment planning, scheduling, availability, and utilization across multiple
  • Facilitate environment requests, refreshes, deployments, and conflict resolution activities.
  • Maintain visibility into environment readiness, dependencies, and operational risks.
  • Communicate environment status, planned activities, and potential impacts to stakeholders.

AI & Operational Innovation
  • Identify opportunities to leverage AI and automation to improve production support, operational efficiency, and platform reliability.
  • Partner with engineering teams to implement AI-assisted operational workflows, monitoring, and support processes.
  • Support adoption of AI-enabled operational tools that improve issue detection, operational insights, knowledge management, and engineering productivity.
  • Evaluate emerging AI capabilities and recommend practical applications that enhance platform operations.

Operational Excellence
  • Support development and maintenance of operational documentation, runbooks, standard operating procedures, and knowledge resources.
  • Identify opportunities to improve operational processes through automation and standardization.
  • Coordinate operational improvement initiatives that enhance platform reliability and support efficiency.
  • Support operational governance by providing reporting, metrics, and operational insights.

Cross-Functional Collaboration
  • Partner with Platform Architects, Solution Engineers, Engineering teams, Quality Assurance, and Delivery teams to improve operational effectiveness.
  • Coordinate cross-functional activities, dependencies, and communications impacting platform operations.
  • Provide visibility into operational risks, dependencies, and platform readiness to support informed decision-making.
  • Foster collaboration and continuous improvement to enhance operational maturity and service performance.

Required Skills & Experience
Minimum Requirements
  • Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field, or an equivalent combination of education and relevant work experience.
  • Five (5) or more years of experience in Platform Engineering, Application Support, IT Operations, DevOps, Cloud Operations, Site Reliability Engineering, or a related technical discipline.
  • Experience supporting mission-critical production applications within an enterprise environment.
  • Experience coordinating production support activities across multiple Engineering and business teams.
  • Experience developing, monitoring, and reporting operational KPIs, dashboards, and
  • Experience with application monitoring, logging, observability, and alerting platforms.
  • Experience coordinating environment management activities, including planning, release readiness, deployments, refreshes, and cross-team scheduling.
  • Experience supporting cloud platforms and enterprise applications, preferably Microsoft Azure and/or AWS.
  • Experience working with IT Service Management (ITSM) processes, including Incident, Problem, Change, and Release Management.
  • Strong analytical, troubleshooting, organizational, and problem-solving skills with the ability to identify trends and recommend operational improvements.
  • Excellent verbal and written communication skills with the ability to collaborate effectively across technical and business teams.
  • Experience with enterprise operational tools such as Azure DevOps, GitHub, ServiceNow, Azure Monitor, Application Insights, Datadog, Splunk, or similar platforms.
  • Experience applying AI, automation, or scripting to improve operational efficiency, monitoring, reporting, or support processes.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Official description on file with Talent.
We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.
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About NRG

Sourced by ZipRecruiter

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Industry

Oil and coal products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Houston, TX, US

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