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Pivotal Talent information
What is a pivotal talent?
A Pivotal Talent job refers to a role that is crucial to an organization's success, often involving specialized skills, leadership, or strategic influence. These positions typically have a high impact on business growth, innovation, or operational efficiency. Companies invest in identifying and retaining pivotal talent to drive long-term success and maintain a competitive edge.
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Pivotal Talent team members are often entrusted with high-priority projects that have a major impact on the company's performance, such as leading process improvements, managing key client accounts, or overseeing strategic business initiatives. You'll frequently collaborate with cross-functional teams, including senior leadership, to deliver on company objectives and drive innovation. The work environment is usually dynamic and fast-paced, requiring you to adapt quickly and prioritize tasks effectively. This role offers significant visibility within the organization and can open doors to advanced leadership or specialized career paths for high-performers.
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Full-time
Re-posted 28 days ago
Job description
We are seeking a Fulfillment Operations Supervisor to help oversee the daily operations of pharmacy fulfillment for a well-established and growing direct-to-patient healthcare company. The Supervisor will manage a team of pharmacy technicians, providing hands-on training, coaching, and performance oversight to ensure consistency in operational standards and procedures.
You will support the accurate and timely fulfillment of prescription and non-prescription medications, promote a team-oriented work culture centered on quality, safety, and efficiency. You will work with pharmacy automation equipment to streamline fulfillment operations and ensure optimal performance, maintaining a continuous improvement mindset. This role is essential to the success of fulfillment operations and will ensure compliance and readiness for inspections.
The Fulfillment Operations Supervisor will:
- Lead, coach, and mentor a team of pharmacy technicians through hands-on support, real-time feedback, and clear performance expectations.
- Own technician onboarding, training, and ongoing skills development to ensure strong SOP adherence and consistent execution.
- Support scheduling and staffing to maintain adequate coverage and smooth workflow across all shifts.
- Oversee end-to-end fulfillment activities (picking, packing, shipping) to ensure accuracy, efficiency, and on-time order completion.
- Serve as the primary on-the-floor contact for daily operational issues, escalating to pharmacy leadership as needed.
- Partner with pharmacists and cross-functional teams (operations, care, product) to quickly resolve order and shipping issues.
- Operate and troubleshoot pharmacy automation equipment to maintain throughput and minimize downtime.
- Monitor quality, safety, and regulatory compliance, reinforcing adherence to all standards, policies, and procedures.
- Support continuous improvement by identifying workflow gaps and helping implement process and operational enhancements.
- Maintain a clean, organized, inspection-ready environment aligned with company and regulatory requirements.
- Step in to support order processing and technician tasks as needed to meet volume and service goals.
- Perform additional operational duties as assigned by pharmacy leadership.
Requirements:
- High school diploma or equivalent required.
- Willingness to obtain an Illinois Pharmacy Technician license and CPhT within a defined timeframe after hire.
- At least 2 years of people-management experience in a high-volume setting (operations, fulfillment, manufacturing, warehouse, retail, or similar), including coaching, performance evaluations, and day-to-day performance management.
- Demonstrated leadership skills with the ability to motivate and guide a team in a fast-paced fulfillment environment.
- Empathy, patience, and professionalism in all interactions with patients and colleagues.
- Strong critical thinking, judgment, and decision-making skills, particularly under time pressure.
- Excellent organizational skills and attention to detail to ensure order accuracy and compliance.
- Comfort working with automation and technology-enabled workflows.
- Proactive, improvement-focused mindset with experience contributing to cross-functional problem solving.
- Strong verbal and written communication skills and a highly collaborative working style.
About Pivotal Talent Search
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Nashville, TN, US
Year founded
2017