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Pbx Engineer Remote Jobs (NOW HIRING)

CTS

Field Services Engineer

New York, NY · On-site

$60K - $80K/yr

... remote assistance. Utilizing tools like ConnectWise, you will manage service requests, and uphold ... Experience with Grand Stream or other Asterisk-based PBX systems. * Experience with Android, iOS ...

Twilio

Personalized Support Expert 2

... developers worldwide to craft personalized customer experiences. Our dedication to remote-first ... Prior telecom (Carrier, SIP, PBX) including reviewing PCAPs/using Wireshark or messaging platform ...

Motorola

$80K - $90K/yr

Site walks (remote or onsite) to confirm solution requirements and assess the installation ... Expertise with PBX and telco analog, digital, and SIP-based technologies. * Expertise with TCP/IP ...

Motorola

$130K - $140K/yr

Site walks (remote or onsite) to confirm solution requirements and assess the installation ... Expertise with PBX and telco analog, digital, and SIP-based technologies. * Expertise with TCP/IP ...

Motorola

$80K - $90K/yr

Site walks (remote or onsite) to confirm solution requirements and assess the installation ... Expertise with PBX and telco analog, digital, and SIP-based technologies. * Expertise with TCP/IP ...

Motorola

$130K - $140K/yr

Site walks (remote or onsite) to confirm solution requirements and assess the installation ... Expertise with PBX and telco analog, digital, and SIP-based technologies. * Expertise with TCP/IP ...

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Pbx Engineer Remote information

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How much do pbx engineer remote jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for pbx engineer remote in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a PBX Engineer (Remote), and why are they important?

To thrive as a PBX Engineer (Remote), you need strong knowledge of telephony systems, VoIP protocols, network troubleshooting, and typically a degree in computer science or a related field. Familiarity with PBX platforms such as Avaya, Cisco, or Asterisk, and experience with SIP, TCP/IP, and relevant certifications (e.g., CCNA Voice) are usually required. Excellent problem-solving, communication, and time-management skills help remote engineers effectively support clients and collaborate with distributed teams. These skills and qualities ensure reliable telecommunication services, swift issue resolution, and seamless remote operations.

What is a PBX Engineer and what do they do when working remotely?

A PBX (Private Branch Exchange) Engineer is a telecommunications professional responsible for installing, configuring, maintaining, and troubleshooting business phone systems, both hardware and software-based. When working remotely, a PBX Engineer typically manages these systems via secure remote access tools, monitors system performance, applies updates, and resolves user issues without being onsite. They also collaborate with IT teams and vendors to ensure the communication infrastructure operates efficiently and securely.

What are some common challenges faced by remote PBX Engineers, and how can they effectively address them?

Remote PBX Engineers often encounter challenges such as troubleshooting complex telephony issues without physical access to hardware and coordinating with on-site teams across different time zones. To overcome these obstacles, it's essential to develop strong communication skills, be proficient with remote diagnostic tools, and maintain detailed documentation of the systems. Leveraging collaboration platforms and establishing clear escalation procedures can also help ensure timely and efficient problem resolution while working remotely.

What is the difference between Pbx Engineer Remote vs Pbx Technician?

AspectPbx Engineer RemotePbx Technician
CredentialsCertifications in VoIP, networking, and PBX systemsBasic certifications or on-the-job training in PBX systems
Work EnvironmentRemote, often collaborating with teams and clients onlineOn-site or remote, primarily hands-on with hardware and systems
Industry UsageTelecommunications, IT, and enterprise communication providersTelecom companies, service providers, and technical support teams

The main difference between a Pbx Engineer Remote and a Pbx Technician lies in their roles and responsibilities. Pbx Engineers typically focus on designing, configuring, and maintaining complex PBX and VoIP systems remotely, requiring advanced certifications. Pbx Technicians usually handle installation, troubleshooting, and maintenance tasks, often with more hands-on work. Both roles are essential in the telecommunications industry, but the Engineer role emphasizes remote system management and advanced technical skills.

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Pbx Engineer Remote jobs near you

Upmarket Solutions Engineer, Zoom Phone

Zoom Video Communications, Inc.

Remote

$319K/yr

Full-time

Posted 19 days ago

Job description

What You Can Expect
As a Senior Solutions Engineer for Zoom Phone in our Upmarket segment, you'll be at the forefront of enterprise communications innovation. You'll serve as a trusted technical advisor, helping large organizations transform their telephony and collaboration experiences. This role offers the unique opportunity to work across customer-facing and internal teams-from designing solutions that solve complex business challenges to collaborating with product and engineering teams to shape the future of Zoom's telephony platform. You'll thrive in a dynamic, growth-oriented environment where your expertise directly influences both customer success and product evolution.
About the Team
You'll join a collaborative team of technical experts who are passionate about delivering enterprise-grade communications solutions. Our team works closely with Sales Engineers, UCaaS Advisors, Product Management, Architecture, and Quality Assurance teams to ensure Zoom Phone meets the highest standards for reliability and performance. We value knowledge sharing, continuous learning, and cross-functional collaboration. Together, we're building the future of enterprise telephony while supporting each other's growth and development.
Responsibilities
  • Translating business objectives into comprehensive telephony solution strategies for enterprise customers
  • Partnering with Sales Engineers, UCaaS Advisors, and specialists to align technical recommendations with customer needs
  • Collaborating with product, architecture, and quality teams to test and validate new telephony features before production release
  • Demonstrating advanced UCaaS and CCaaS solutions to technical and executive audiences
  • Diagnosing and troubleshooting complex telephony and network configurations during proof-of-concept phases
  • Influencing product roadmaps by sharing customer use cases and market insights with Product Management teams
  • Delivering targeted demonstrations showcasing telephony integrations, AI-powered features, and workflow automations
  • Creating and maintaining technical documentation to support solution delivery and sales enablement
  • Mentoring team members on advanced telephony concepts and best practices

What We're Looking For
  • Bringing 7+ years of experience in technical pre-sales or customer-facing engineering roles
  • Demonstrating expert-level understanding of telephony technologies, including SIP, RTP, QoS, COS, codecs, and PBX architectures
  • Applying strong knowledge of enterprise networking fundamentals: routing, switching, LAN/WAN, firewalls, TCP/IP (IPv4), DNS, and SBCs
  • Understanding UCaaS and CCaaS market landscape, including competitors like Microsoft, Cisco, RingCentral, Amazon, and 8x8
  • Collaborating effectively across departments-product management, QA, architecture, and customer success
  • Communicating complex technical concepts in clear, business-relevant terms
  • Holding certifications such as MCSE, CCIE, or equivalent networking and telecommunication credentials (preferred)
  • Thriving in dynamic, growth-oriented environments with a self-motivated and analytical approach

Salary Range or On Target Earnings:
Minimum:
$146,000.00
Maximum:
$319,400.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
06/30/26
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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