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Pbx Engineer Remote Jobs (NOW HIRING)

TeligentIP

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VP Engineering

Austin, TX · Remote

$80K - $175K/yr

Fully Remote, United States, Full-time, exempt. About TeligentIP TeligentIP is a world-class ... Experience with SIP trunking, hosted seats/hosted PBX provisioning, VoIP protocols, PSTN ...

TeligentIP

Be Seen First

VP Engineering

Austin, TX · Remote

$80K - $175K/yr

Fully Remote, United States, Full-time, exempt. About TeligentIP TeligentIP is a world-class ... Experience with SIP trunking, hosted seats/hosted PBX provisioning, VoIP protocols, PSTN ...

PTP

Genesys Architect - REMOTE

Sacramento, CA · On-site +1

Lead a team of engineers in implementation activities * Expert hands-on experience with Genesys ... PBX to Genesys SIP Migration * J2EE (Java, Servlets, JSP, EJB, JSF) * .NET (C#, ASP.NET, ADO.NET)

Infosys Limited Digital

Genesys Cloud Architect

$66.50 - $84.75/hr

... and/or Remote Country USA Domain Delivery Interest Group Infosys Limited Company ITL USA ... We focus on adopting a data-first approach to engineering and value-stream management, enabling ...

Highline Services LLC

Broadband Technician

Fairplay, CO · Remote

$20/hr

This is not a remote role. Customer Service Excellence: All jobs carry with them an overriding ... Installs, maintains, and services voice, video (CATV/IPTV) and broadband services (IP, PBX, UC ...

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Pbx Engineer Remote information

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How much do pbx engineer remote jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for pbx engineer remote in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What is a PBX engineer?

A PBX (Private Branch Exchange) Engineer is a telecommunications professional responsible for installing, configuring, maintaining, and troubleshooting business phone systems, both hardware and software-based. When working remotely, a PBX Engineer typically manages these systems via secure remote access tools, monitors system performance, applies updates, and resolves user issues without being onsite. They also collaborate with IT teams and vendors to ensure the communication infrastructure operates efficiently and securely.

What are the key skills and qualifications needed to thrive as a PBX engineer?

To thrive as a PBX Engineer (Remote), you need strong knowledge of telephony systems, VoIP protocols, network troubleshooting, and typically a degree in computer science or a related field. Familiarity with PBX platforms such as Avaya, Cisco, or Asterisk, and experience with SIP, TCP/IP, and relevant certifications (e.g., CCNA Voice) are usually required. Excellent problem-solving, communication, and time-management skills help remote engineers effectively support clients and collaborate with distributed teams. These skills and qualities ensure reliable telecommunication services, swift issue resolution, and seamless remote operations.

What are some common challenges faced by remote PBX engineers, and how can they effectively address them?

Remote PBX Engineers often encounter challenges such as troubleshooting complex telephony issues without physical access to hardware and coordinating with on-site teams across different time zones. To overcome these obstacles, it's essential to develop strong communication skills, be proficient with remote diagnostic tools, and maintain detailed documentation of the systems. Leveraging collaboration platforms and establishing clear escalation procedures can also help ensure timely and efficient problem resolution while working remotely.

What is the difference between Pbx Engineer Remote vs Pbx Technician?

AspectPbx Engineer RemotePbx Technician
CredentialsCertifications in VoIP, networking, and PBX systemsBasic certifications or on-the-job training in PBX systems
Work EnvironmentRemote, often collaborating with teams and clients onlineOn-site or remote, primarily hands-on with hardware and systems
Industry UsageTelecommunications, IT, and enterprise communication providersTelecom companies, service providers, and technical support teams

The main difference between a Pbx Engineer Remote and a Pbx Technician lies in their roles and responsibilities. Pbx Engineers typically focus on designing, configuring, and maintaining complex PBX and VoIP systems remotely, requiring advanced certifications. Pbx Technicians usually handle installation, troubleshooting, and maintenance tasks, often with more hands-on work. Both roles are essential in the telecommunications industry, but the Engineer role emphasizes remote system management and advanced technical skills.

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Infographic showing various Pbx Engineer Remote job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 89% Full Time, 7% Part Time, and 3% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.

Call Center Engineer (ACD Specialist)

Remote

Lumen Solutions Group, Inc.
See more jobs at Lumen Solutions Group, Inc.external

$17.25 - $21.50/hr

Other

Re-posted 5 days ago

Job description

Company Description
Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation.
Job Title - Call Center Engineer (ACD Specialist)
Location - Washington, DC (Remote)
Job Type - Contract
Job Description
Seeking a skilled Call Center Engineer with strong experience in ACD platforms (preferably Avaya) to support and optimize contact center operations. This role involves troubleshooting call routing, managing IVR flows, and ensuring high availability of voice and digital channels.
Skills:
  • ACD person not PBX.
  • Avaya ACD experience preferred but at least one ACD platform experience required including understanding of ACD platform components, call routing logic and call flow configuration and debugging.
  • Understand call center terminology and integrations such as CTI, VRU, call recording, WFM, SMS/Chat/Text, etc.
  • Ability to read troubleshooting traces.
  • IVR troubleshooting and basic design understanding.
  • Trunking (SIP trunks) and toll fraud knowledge including carrier terminology including toll-free numbers, DID numbers, DNIS, ANI, etc. plus AT&T Route Its usage knowledge.
  • Basic network knowledge including TCP/IP fundamentals, VoIP (SSIP, SRTP) concepts, LAN/WAN basics and understanding of call quality factors (latency, jitter, packet loss).
  • ODBC configuration and writing SQL queries.
  • Basic XML review and interpretation.
  • Microsoft office knowledge plus file transfer software.
  • Basic ITIL processes and procedures along with incident management, change management, escalation handling and ability to work under pressure in real-time environments.
  • Experience with ticketing systems such as Service Now, monitoring tools and reporting dashboards.
  • Ability to troubleshoot call routing issues, root cause analysis, log analysis, and interpreting system alerts.
  • Performance monitoring includes call volume, queue wait times, abandon rates, etc.
  • Understanding of basic workforce management concepts, service level agreements, KPIs
  • Basic Windows PC skills.
  • Basic understanding of VM solutions aka Cloud solutions such as AWS or Azure.
  • Must be a team player and willing to share information freely.
  • Clear verbal and written communication skills, ability to explain technical issues to non-technical users and collaborate with network teams, application teams and business stakeholders.
  • Must share on-call support as we are a 24x7 support group, ability to write / update documentation (runbooks, diagrams, etc.).
  • Understanding of data privacy (PCI, PII and HIPPA), access control and permissions and following compliance standards.

Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.

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