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What are the key skills and qualifications needed to thrive as a PBX Engineer (Remote), and why are they important?

To thrive as a PBX Engineer (Remote), you need strong knowledge of telephony systems, VoIP protocols, network troubleshooting, and typically a degree in computer science or a related field. Familiarity with PBX platforms such as Avaya, Cisco, or Asterisk, and experience with SIP, TCP/IP, and relevant certifications (e.g., CCNA Voice) are usually required. Excellent problem-solving, communication, and time-management skills help remote engineers effectively support clients and collaborate with distributed teams. These skills and qualities ensure reliable telecommunication services, swift issue resolution, and seamless remote operations.

What are some common challenges faced by remote PBX Engineers, and how can they effectively address them?

Remote PBX Engineers often encounter challenges such as troubleshooting complex telephony issues without physical access to hardware and coordinating with on-site teams across different time zones. To overcome these obstacles, it's essential to develop strong communication skills, be proficient with remote diagnostic tools, and maintain detailed documentation of the systems. Leveraging collaboration platforms and establishing clear escalation procedures can also help ensure timely and efficient problem resolution while working remotely.

What is a PBX Engineer and what do they do when working remotely?

A PBX (Private Branch Exchange) Engineer is a telecommunications professional responsible for installing, configuring, maintaining, and troubleshooting business phone systems, both hardware and software-based. When working remotely, a PBX Engineer typically manages these systems via secure remote access tools, monitors system performance, applies updates, and resolves user issues without being onsite. They also collaborate with IT teams and vendors to ensure the communication infrastructure operates efficiently and securely.

What is the difference between Pbx Engineer Remote vs Pbx Technician?

AspectPbx Engineer RemotePbx Technician
CredentialsCertifications in VoIP, networking, and PBX systemsBasic certifications or on-the-job training in PBX systems
Work EnvironmentRemote, often collaborating with teams and clients onlineOn-site or remote, primarily hands-on with hardware and systems
Industry UsageTelecommunications, IT, and enterprise communication providersTelecom companies, service providers, and technical support teams

The main difference between a Pbx Engineer Remote and a Pbx Technician lies in their roles and responsibilities. Pbx Engineers typically focus on designing, configuring, and maintaining complex PBX and VoIP systems remotely, requiring advanced certifications. Pbx Technicians usually handle installation, troubleshooting, and maintenance tasks, often with more hands-on work. Both roles are essential in the telecommunications industry, but the Engineer role emphasizes remote system management and advanced technical skills.

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What job categories do people searching Pbx Engineer Remote jobs in Florida look for? The top searched job categories for Pbx Engineer Remote jobs in Florida are:
What cities in Florida are hiring for Pbx Engineer Remote jobs? Cities in Florida with the most Pbx Engineer Remote job openings:
Pbx Engineer Remote jobs near you
Senior IP Telephony Engineer (Remote)

Senior IP Telephony Engineer (Remote)

First American

Miami, FL • On-site, Remote

$130.45K - $142.38K/yr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Who We AreJoin a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We DoJob Summary
* The Senior IP Telephony Engineer is responsible for the engineering, reliability, security, and
modernization of FAHW's enterprise voice and contact center telephony services.
* This role supports the current legacy/Avaya environment while leading the transition toward a
modern, scalable VoIP and cloud or hybrid communications platform.
* The position serves as the senior escalation point (L3) and works closely with Network,
Security, and Contact Center teams to ensure highly available and secure voice operations.

Key Responsibilities

* Own L3 escalation and root cause analysis for complex voice and contact center incidents.

* Engineer and support SIP trunks, SBCs/voice gateways (e.g., CUBE, Ribbon, AudioCodes),

dial plans, and carrier integrations.

* Lead or materially contribute to migration efforts from legacy PBX/Avaya to modern VoIP/cloud

platforms.

* Design and maintain high availability and disaster recovery strategies for voice systems.

* Support contact center telephony routing, time-of-day/holiday changes, and call delivery

troubleshooting.

* Partner with LAN/WAN teams to ensure QoS, segmentation, and real-time traffic optimization.

* Implement secure voice architecture including SIP security, certificate management, and toll

fraud prevention.

* Interface with vendors and carriers for escalations and service changes while reducing

third-party dependency.

* Participate in on-call rotation and after-hours maintenance as required.

Required Experience

* 6-10+ years of progressive enterprise voice/telephony engineering experience.

* Experience supporting legacy PBX/Avaya environments.

* Strong hands-on SIP troubleshooting and call flow analysis (signaling and media).

* Experience with SBCs and carrier SIP trunk integrations.

* Strong understanding of networking fundamentals impacting VoIP (QoS, routing, switching,

firewall/NAT).

Preferred Qualifications

* Experience with contact center telephony platforms (Cisco, Avaya, Genesys, Five9, or similar).

* Exposure to modern/cloud UC platforms (Microsoft Teams Voice, Webex Calling, Zoom Phone,

RingCentral, etc.).

* Knowledge of VoIP security practices including TLS/SRTP and edge hardening.

* CCNA required; CCNP Collaboration or Enterprise preferred (or equivalent experience).

* Automation/scripting exposure (PowerShell, APIs) is a plus.

Impact & Scope

* Voice and contact center services directly support FAHW customer operations.

* This role influences platform direction, reliability, security posture, and vendor strategy.

* Errors may result in enterprise-wide voice disruptions impacting customer experience and

business operations.

Pay Range: $130,450-$142,375 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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