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Pbx Engineer Jobs (NOW HIRING)

The Jefferson Hotel

PBX Operator

Richmond, VA

Coordinate with Housekeeping, Concierge, Engineering, and Food & Beverage teams to ensure seamless ... Previous experience with hotel reservation or PBX systems preferred but not required Traits of a ...

Zachry

PBX Operator

San Antonio, TX

Coordinate with Front Office, Housekeeping, Engineering, and Security to ensure timely responses ... Experience as a PBX operator, call center agent, or switchboard operator preferred. * Familiarity ...

Zachry

PBX Operator

San Antonio, TX

Coordinate with Front Office, Housekeeping, Engineering, and Security to ensure timely responses ... Experience as a PBX operator, call center agent, or switchboard operator preferred. * Familiarity ...

Zachry

PBX Operator

San Antonio, TX

Coordinate with Front Office, Housekeeping, Engineering, and Security to ensure timely responses ... Experience as a PBX operator, call center agent, or switchboard operator preferred. * Familiarity ...

Zachry

PBX Operator

San Antonio, TX · On-site

Coordinate with Front Office, Housekeeping, Engineering, and Security to ensure timely responses ... Experience as a PBX operator, call center agent, or switchboard operator preferred. * Familiarity ...

Vacatia

PBX Operator

Williamsburg, VA · On-site

$16/hr

PBX Operator | Join Our Resort Team at Vacation Village at Williamsburg Resort! Are you friendly ... Support engineering dispatch and coordinate service requests * Distribute incoming faxes to the ...

Vacatia

PBX Operator

Las Vegas, NV

$16/hr

PBX Operator | Join Our Resort Team at The Grandview Resort! Are you friendly, detail-oriented, and ... Support engineering dispatch and coordinate service requests * Distribute incoming faxes to the ...

Vacatia

PBX Operator

Las Vegas, NV · On-site

$16/hr

PBX Operator | Join Our Resort Team at The Grandview Resort! Are you friendly, detail-oriented, and ... Support engineering dispatch and coordinate service requests * Distribute incoming faxes to the ...

Vacatia

PBX Operator

Las Vegas, NV · On-site

$16/hr

PBX Operator | Join Our Resort Team at The Grandview Resort! Are you friendly, detail-oriented, and ... Support engineering dispatch and coordinate service requests * Distribute incoming faxes to the ...

Vacatia

PBX Operator

Williamsburg, VA

$16/hr

PBX Operator | Join Our Resort Team at Vacation Village at Williamsburg Resort! Are you friendly ... Support engineering dispatch and coordinate service requests * Distribute incoming faxes to the ...

Vacatia

PBX Operator

Williamsburg, VA

$16/hr

PBX Operator | Join Our Resort Team at Vacation Village at Williamsburg Resort! Are you friendly ... Support engineering dispatch and coordinate service requests * Distribute incoming faxes to the ...

Vacatia

PBX Operator

Williamsburg, VA · On-site

$16/hr

PBX Operator | Join Our Resort Team at Vacation Village at Williamsburg Resort! Are you friendly ... Support engineering dispatch and coordinate service requests * Distribute incoming faxes to the ...

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Pbx Engineer information

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How much do pbx engineer jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for pbx engineer in the United States is $47.67, according to ZipRecruiter salary data. Most workers in this role earn between $38.46 and $61.06 per hour, depending on experience, location, and employer.

What is a PBX engineer?

A PBX engineer is a professional who designs, implements, and maintains private branch exchange (PBX) phone systems used within organizations. They often work with VoIP technology, configure hardware and software, and ensure reliable communication infrastructure. Knowledge of networking, telephony protocols, and certifications like Cisco or Avaya can be beneficial.

What is the difference between Pbx Engineer vs VoIP Engineer?

AspectPbx EngineerVoIP Engineer
CertificationsCCNA, Avaya certificationsCisco CCNA, CCNP, or VoIP-specific certifications
Work EnvironmentTelecom and enterprise phone systemsInternet-based voice communication systems
Industry UsageTelecom providers, large enterprisesIT, networking, and communications companies

While both Pbx Engineers and VoIP Engineers work with voice communication systems, Pbx Engineers focus on traditional private branch exchange systems, often involving hardware and legacy technology. VoIP Engineers specialize in internet-based voice solutions, emphasizing network integration and software-based systems. The roles overlap in certifications and work environments but differ in technology focus and application.

What are some common challenges PBX Engineers face when managing large-scale telephony systems?

PBX Engineers often encounter challenges such as integrating legacy phone systems with modern VoIP solutions, ensuring high system uptime, and troubleshooting complex call routing issues. Working in a large-scale environment also means handling security concerns and coordinating with IT and network teams to implement updates or resolve outages quickly. Staying up-to-date with evolving telecommunication standards and balancing multiple projects simultaneously are also common aspects of the role.

What are the key skills and qualifications needed to thrive as a PBX Engineer, and why are they important?

To thrive as a PBX Engineer, you need a strong background in telecommunications, VoIP systems, and network infrastructure, often supported by a degree in information technology or related certifications like Cisco CCNA or Avaya certifications. Familiarity with PBX platforms (such as Avaya, Cisco, or Asterisk), SIP protocols, and network troubleshooting tools is essential. Strong problem-solving skills, attention to detail, and effective communication make someone stand out in this position. These skills ensure reliable voice communication systems, quick resolution of technical issues, and seamless collaboration with clients and IT teams.
More about Pbx Engineer jobs
What are the most commonly searched types of Pbx Engineer jobs? The most popular types of Pbx Engineer jobs are:
What states have the most Pbx Engineer jobs? States with the most job openings for Pbx Engineer jobs include:
What job categories do people searching Pbx Engineer jobs look for? The top searched job categories for Pbx Engineer jobs are:
Pbx Engineer jobs near you
Infographic showing various Pbx Engineer job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $99,164 per year, or $47.7 per hour.
PBX Operator

PBX Operator

The Jefferson Hotel

Richmond, VA

Full-time

Posted 9 days ago

Job description

The Jefferson Hotel is seeking a polished and service-driven PBX Operator and Reservations Agent to join our Front Office team. This full-time position plays an essential role in creating a seamless guest experience through reservation management, PBX operations, and professional guest communication. The ideal candidate is detail-oriented, highly organized, and able to multitask effectively while maintaining a warm, polished, and professional presence both in person and over the phone.

Key Requirements

  • Availability: Must have open availability to work 8 am – 9 pm any day of the week, including weekends and holidays, with the flexibility to work opening and closing shifts based on business needs.
  • Experience: Previous reservations, PBX, front desk, or customer service experience in a hospitality environment preferred.
  • Communication: Excellent verbal and written communication skills with a polished phone voice and professional demeanor.
  • Multitasking: Ability to manage multiple responsibilities simultaneously while maintaining accuracy, efficiency, and attention to detail.
  • Service Orientation: Strong guest service mindset with the ability to create a seamless guest experience through consistent follow-through and proactive communication.
  • Technical Skills: Comfortable using computers, reservation systems, and multi-line phone systems.

Duties & Responsibilities

  • Manage hotel and dining reservations through phone, email, and online booking platforms
  • Operate the hotel PBX system, directing calls professionally and efficiently while assisting guests and internal departments
  • Provide accurate information regarding room types, rates, hotel amenities, dining options, and local attractions
  • Process reservation changes, cancellations, and special requests with a high level of accuracy and follow-through
  • Support front desk operations with reservation base issues
  • Coordinate with Housekeeping, Concierge, Engineering, and Food & Beverage teams to ensure seamless guest service
  • Maintain detailed and accurate guest records while ensuring confidentiality and professionalism at all times
  • Resolve guest concerns professionally or escalate appropriately when needed
  • Generate reports and assist with administrative and operational tasks as assigned
  • Work collaboratively with team members to support overall Front Office operations and guest satisfaction

Qualifications

  • Hospitality training and experience is preferred
  • Strong customer service background preferred
  • Excellent organizational skills and attention to detail
  • Ability to work efficiently in a fast-paced, guest-focused environment
  • Professional appearance, positive attitude, and dependable work ethic
  • Previous experience with hotel reservation or PBX systems preferred but not required

Traits of a Successful Candidate

  • Polished, professional, and guest-focused
  • Strong communicator with an excellent phone presence
  • Detail-oriented with exceptional follow-through
  • Team-oriented and collaborative
  • Adaptable and composed in a fast-paced environment
  • Proactive, organized, and service-driven

Why Work Here

At The Jefferson Hotel, the Front Office team plays a vital role in shaping each guest’s first impression and overall experience. As a PBX Reservations Agent, you will be part of a collaborative and service-focused environment that values professionalism, communication, and attention to detail. We offer employee meals, complimentary parking, and opportunities for growth within one of Richmond’s most distinguished luxury properties

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