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Pbx Engineer Jobs in New York (NOW HIRING)

NAVA Software Solutions

Voice Engineer

Manhattan, NY · On-site

Voice Engineer Location: New York, NY (Hybrid - 2-3 days/week onsite) Duration: 12 months Skills ... Develop and deploy voice communication systems, including VoIP, PBX, and other telephony solutions ...

Apex Informatics

Network Engineer

Newark, NJ · On-site

Title: Network Engineer Location: Newark, NJ * Designs, implements, supports, and maintains ... Experience to include working in a major PBX andor network environment with extensive client ...

RICEFW Technologies, Inc.

Sr. Network Engineer

Newark, NJ · On-site

$108K - $149K/yr

The Senior Network Engineer supports network modernization, wireless mobility, and infrastructure ... Experience to include working in a major PBX and\or network environment with extensive client ...

NB VENTURES INC

Senior Systems Engineer (1482)

Clark, NJ · On-site

$108K - $147K/yr

Job Summary & Responsibilities The Systems Engineer will be responsible for engineering, support and administration of Telephony infrastructure and its associated software such as Asterisk, Free PBX ...

NB VENTURES INC

Senior Systems Engineer (1482)

Clark, NJ · On-site

$108K - $147K/yr

Job Summary & Responsibilities The Systems Engineer will be responsible for engineering, support and administration of Telephony infrastructure and its associated software such as Asterisk, Free PBX ...

TEKsystems

Telecom Tech/Engineer Lead

Manhattan, NY · On-site

$55 - $60/hr

Candidates need to have Cisco UC Engineering background along with some managerial experience ... PBX and UC , including a broad knowledge of PBX systems like NEC, Cisco VOIP. 3) 5 to 8 years ...

Systemart LLC

Network engineer

Newark, NJ · Hybrid

Performs voice and data traffic engineering analysis to assure that telecommunications services are ... Experience to include working in a major PBX and\or network environment with extensive client ...

Apple Bank

Voice Network Engineer, AVP

Scarsdale, NY · Hybrid

The Voice Network Engineer contributes to the building of Apple Bank's technical infrastructure for ... PBX switches, phones, circuits, wiring, servers, backup systems, voice network management and ...

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Pbx Engineer information

What is a PBX engineer?

A PBX Engineer is a technical professional who specializes in designing, installing, configuring, and maintaining Private Branch Exchange (PBX) phone systems for organizations. These systems manage internal and external telephone calls and often integrate with other communication technologies like VoIP and unified communications platforms. PBX Engineers ensure that the phone systems are reliable, scalable, and secure, and they also troubleshoot issues, perform upgrades, and provide technical support to users. Their work is critical in ensuring seamless communication within a company.

What are the key skills and qualifications needed to thrive as a PBX engineer?

To thrive as a PBX Engineer, you need a strong background in telecommunications, VoIP systems, and network infrastructure, often supported by a degree in information technology or related certifications like Cisco CCNA or Avaya certifications. Familiarity with PBX platforms (such as Avaya, Cisco, or Asterisk), SIP protocols, and network troubleshooting tools is essential. Strong problem-solving skills, attention to detail, and effective communication make someone stand out in this position. These skills ensure reliable voice communication systems, quick resolution of technical issues, and seamless collaboration with clients and IT teams.

What are some common challenges PBX engineers face when managing large-scale telephony systems?

PBX Engineers often encounter challenges such as integrating legacy phone systems with modern VoIP solutions, ensuring high system uptime, and troubleshooting complex call routing issues. Working in a large-scale environment also means handling security concerns and coordinating with IT and network teams to implement updates or resolve outages quickly. Staying up-to-date with evolving telecommunication standards and balancing multiple projects simultaneously are also common aspects of the role.

What is the difference between Pbx Engineer vs VoIP Engineer?

AspectPbx EngineerVoIP Engineer
CertificationsCCNA, Avaya certificationsCisco CCNA, CCNP, or VoIP-specific certifications
Work EnvironmentTelecom and enterprise phone systemsInternet-based voice communication systems
Industry UsageTelecom providers, large enterprisesIT, networking, and communications companies

While both Pbx Engineers and VoIP Engineers work with voice communication systems, Pbx Engineers focus on traditional private branch exchange systems, often involving hardware and legacy technology. VoIP Engineers specialize in internet-based voice solutions, emphasizing network integration and software-based systems. The roles overlap in certifications and work environments but differ in technology focus and application.

What are the most commonly searched types of Pbx Engineer jobs in New York?

The most popular types of Pbx Engineer jobs in New York are:

What are popular job titles related to Pbx Engineer jobs in New York?

For Pbx Engineer jobs in New York, the most frequently searched job titles are:

What job categories do people searching Pbx Engineer jobs in New York look for?

The top searched job categories for Pbx Engineer jobs in New York are:

Pbx Engineer jobs near you
Infographic showing various Pbx Engineer job openings in New York as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution.

Telecommunications Engineer II

New Hyde Park, NY • On-site, Remote

Onco360
Health Care and Social Assistance • 501 - 1,000 employees

7.7

Company rating: 7.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

20th of 113 rated pharmacies

Good employer

Paid breaks

Good training

Learn more about Onco360external

$85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Are you searching for an IT Position with a growing company that makes a difference? We are looking for a Telecommunications Engineer II to join our team!
Onco360 Pharmacy is a unique oncology pharmacy model, created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. Our Onco360 Corporate Office in New Hyde Park, NY has an immediate need for a Telecommunications Engineer II.
We offer a competitive salary starting at $85K and company benefits!
Benefits
  • Medical, Dental amp; Vision insurance
  • 401k with a match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement
  • Paid Volunteer Day
  • Floating Holiday
  • Referral Incentive
  • Paid Life, and short amp; long-term disability insurance
Summary
The IT Telecom Engineer II is responsible for the design, implementation, optimization, operation, and maintenance of telecommunications systems hardware, software, and related infrastructure. This individual serves as a senior technical resource within the telecom function and is expected to contribute to the strategic planning, architecture, engineering, and continuous improvement of enterprise telecommunications solutions. This role is also responsible for a broad range of tasks, including the architecture, implementation, configuration, and day-to-day administration and support of our telecommunications and contact center environment, including hardware and software supported with Mitel, Microsoft, VMware, and other voice and collaboration technologies. Responsibilities range from architecture, engineering, evaluation, configuration, installs, upgrades, optimization, troubleshooting, deployment, and support of telephone infrastructure services and systems including voice services, call center applications, conferencing platforms, integrations, monitoring, and maintenance of systems. This role will also evaluate and audit telecommunications networks, systems, and hardware for integrity, resiliency, scalability, and capacity planning.
Major Responsibilities
  • Architect, engineer, implement, and support enterprise telecom On Prem and cloud contact center solutions in a Pharmacy or Healthcare call center environment.
  • Lead the design, configuration, and optimization of voice infrastructure, including PBX, VoIP, SIP, call routing, survivability, redundancy, and high availability solutions.
  • Design and implement complex IVR integrations with business systems and advance natural language solutions to improve customer experience and achieve higher contact center containment rates.
  • Provide advanced design, engineering, deployment, and support for call center applications such as ACD, IVR, AES, Taske, CTI, WFM, PBX CDR, monitoring systems, and related telecom applications to optimize call center operations.
  • Serve as a technical lead for Mitel telecom architecture, system design, upgrades, integrations, and lifecycle management.
  • Design, configure, deploy, and support voice services on Mitel PBX, VoIP platforms, modular messaging, and call center applications.
  • Develop telecom architecture standards, engineering documentation, configuration baselines, and support procedures for enterprise voice and collaboration systems.
  • Provide engineering oversight and implementation of telecom server patching, upgrades, and lifecycle maintenance for systems across all sites.
  • Build, maintain, and support a critical systems 24x7x365 call center environment with a focus on resiliency, performance, and scalability.
  • Design and support scalable, feature-rich conferencing and collaboration solutions across multiple software vendors such as Teams, Zoom, and WebEx.
  • Engineer office and remote work telecom solutions that support a “work from anywhere” model through scalable voice, video, and collaboration technologies.
  • Document requirements, design solutions, and build effective IT business continuity and disaster recovery plans, including table-top and real-world scenarios for telecom systems.
  • Develop new system and application implementation plans, technical documentation, custom scripts, and testing procedures to ensure operational reliability and successful deployments.
  • Provide technical leadership and guidance to other IT team members on telecom systems, standards, tools, and best practices.
  • Log and update support incidents using problem management tools, maintain historical records, and related problem documentation. Adhere to and ensure compliance with all change control practices.
  • Interface with vendors, carriers, and maintenance providers to engineer, support, and maintain systems in a manner that limits downtime and optimizes performance.
  • Act as a primary technical resource and escalation point for telecom providers, cloud-solution vendors, and internal stakeholders.
  • Ensure high availability, performance, security, and reliability of mission-critical telecom resources.
  • Develop, maintain, and provide performance, availability, utilization, and capacity reports, along with recommendations for improvements.
  • Participate in long-term telecom roadmap planning, technical evaluation of new technologies, and infrastructure modernization initiatives.
  • Perform other tasks as assigned.
  • Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Education/Learning Experience
  • Required: Bachelor’s degree in information technology, Networking, Engineering, Telecommunications, or a related field or combination of education and equivalent experience.
Work Experience
  • Required: 5+ years of experience supporting and engineering IP telecommunications infrastructure, telecom systems, or hardware within a call center environment. Strong experience with enterprise voice platforms, VoIP systems, SIP, telecom architecture, and telephony applications such as IVR, call recording, call management systems, CTI, and workforce management tools.
  • Desired: Mitel and/or Avaya experience highly desired for this role. Experience in healthcare environments is highly desirable. Experience designing and supporting highly available and multi-site telecom environments is preferred.
Skills/Knowledge
  • Required: Advanced technical knowledge of VoIP strategies including architecture, design, configuration, optimization, and operation. Strong understanding of contact center processes and integrations such as IVR configuration, ERP integrations, workforce management, call recording, and analytics/reporting. Experience designing conferencing and collaboration solutions that support modern Teams-centric and hybrid work environments. Strong analytical, evaluative, troubleshooting, and problem-solving abilities. Demonstrated project development, implementation, and technical leadership skills. Ability to make sound technical decisions and communicate effectively with both technical and non-technical stakeholders. Strong understanding of telecom resiliency, capacity planning, redundancy, and disaster recovery principles.

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