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Pbx Engineer Remote Jobs in California (NOW HIRING)

PTP

Genesys Architect - REMOTE

Sacramento, CA · On-site +1

Lead a team of engineers in implementation activities * Expert hands-on experience with Genesys ... PBX to Genesys SIP Migration * J2EE (Java, Servlets, JSP, EJB, JSF) * .NET (C#, ASP.NET, ADO.NET)

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Pbx Engineer Remote information

What is a PBX engineer?

A PBX (Private Branch Exchange) Engineer is a telecommunications professional responsible for installing, configuring, maintaining, and troubleshooting business phone systems, both hardware and software-based. When working remotely, a PBX Engineer typically manages these systems via secure remote access tools, monitors system performance, applies updates, and resolves user issues without being onsite. They also collaborate with IT teams and vendors to ensure the communication infrastructure operates efficiently and securely.

What are the key skills and qualifications needed to thrive as a PBX engineer?

To thrive as a PBX Engineer (Remote), you need strong knowledge of telephony systems, VoIP protocols, network troubleshooting, and typically a degree in computer science or a related field. Familiarity with PBX platforms such as Avaya, Cisco, or Asterisk, and experience with SIP, TCP/IP, and relevant certifications (e.g., CCNA Voice) are usually required. Excellent problem-solving, communication, and time-management skills help remote engineers effectively support clients and collaborate with distributed teams. These skills and qualities ensure reliable telecommunication services, swift issue resolution, and seamless remote operations.

What are some common challenges faced by remote PBX engineers, and how can they effectively address them?

Remote PBX Engineers often encounter challenges such as troubleshooting complex telephony issues without physical access to hardware and coordinating with on-site teams across different time zones. To overcome these obstacles, it's essential to develop strong communication skills, be proficient with remote diagnostic tools, and maintain detailed documentation of the systems. Leveraging collaboration platforms and establishing clear escalation procedures can also help ensure timely and efficient problem resolution while working remotely.

What is the difference between Pbx Engineer Remote vs Pbx Technician?

AspectPbx Engineer RemotePbx Technician
CredentialsCertifications in VoIP, networking, and PBX systemsBasic certifications or on-the-job training in PBX systems
Work EnvironmentRemote, often collaborating with teams and clients onlineOn-site or remote, primarily hands-on with hardware and systems
Industry UsageTelecommunications, IT, and enterprise communication providersTelecom companies, service providers, and technical support teams

The main difference between a Pbx Engineer Remote and a Pbx Technician lies in their roles and responsibilities. Pbx Engineers typically focus on designing, configuring, and maintaining complex PBX and VoIP systems remotely, requiring advanced certifications. Pbx Technicians usually handle installation, troubleshooting, and maintenance tasks, often with more hands-on work. Both roles are essential in the telecommunications industry, but the Engineer role emphasizes remote system management and advanced technical skills.

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Pbx Engineer Remote jobs near you

Genesys Architect - REMOTE

PTP

Sacramento, CA • On-site, Remote

Full-time

Re-posted 14 days ago

Job description

Job Description
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a hands-on Senior Genesys Architect to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
  • Facilitate JAD sessions with customers
  • Define and document detailed business and technical requirements
  • Design and architect CTI based solutions to meet requirements
  • Lead a team of engineers in implementation activities
  • Expert hands-on experience with Genesys installation, configuration and development
  • Work closely with Project Managers to ensure on-time, quality delivery
  • Assist sales team with customer meetings and technical presentations
  • Mentor other technical team members

Requirements
In addition to excellent communication and client interaction skills, you should have at least 8 years of experience with:
  • Genesys Routing solutions
  • Genesys Reporting
  • Genesys Voice Portal
  • Genesys SIP Server
  • Genesys eServices

Desired Experience
  • Genesys iWD
  • Genesys Workforce Management
  • Genesys Desktop (iWS, WDE and WWE)
  • Genesys Interaction Recording
  • Genesys Rules System
  • PBX to Genesys SIP Migration
  • J2EE (Java, Servlets, JSP, EJB, JSF)
  • .NET (C#, ASP.NET, ADO.NET)
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About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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