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Pbx Engineer Remote Jobs in Chicago, IL (NOW HIRING)

Addison Group

VOIP Lead Engineer - Chicago

Chicago, IL · Remote

$150K - $160K/yr

Lead VoIP / Unified Communications Engineer Chicago, IL - Onsite Base Salary: $150K-$160K No Remote ... Support VoIP PBX, SIP trunking and Contact Center technologies * Lead complex voice and ...

Addison Group

VOIP Senior Network Engineer

Chicago, IL · Remote

$125K - $140K/yr

VoIP PBX * SIP trunking * Call Center / Contact Center technologies * e911, eFax and voicemail ... this a remote position. Interested? Message me directly for confidential details. #VoIP ...

All JobsPbx Engineer JobsPbx Engineer Remote JobsPbx Engineer Remote Jobs in Chicago, IL

Pbx Engineer Remote information

See Chicago, IL salary details

$29

$49

$74

How much do pbx engineer remote jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for pbx engineer remote in Chicago, IL is $49.11, according to ZipRecruiter salary data. Most workers in this role earn between $39.62 and $62.88 per hour, depending on experience, location, and employer.

What is a PBX engineer?

A PBX (Private Branch Exchange) Engineer is a telecommunications professional responsible for installing, configuring, maintaining, and troubleshooting business phone systems, both hardware and software-based. When working remotely, a PBX Engineer typically manages these systems via secure remote access tools, monitors system performance, applies updates, and resolves user issues without being onsite. They also collaborate with IT teams and vendors to ensure the communication infrastructure operates efficiently and securely.

What are the key skills and qualifications needed to thrive as a PBX engineer?

To thrive as a PBX Engineer (Remote), you need strong knowledge of telephony systems, VoIP protocols, network troubleshooting, and typically a degree in computer science or a related field. Familiarity with PBX platforms such as Avaya, Cisco, or Asterisk, and experience with SIP, TCP/IP, and relevant certifications (e.g., CCNA Voice) are usually required. Excellent problem-solving, communication, and time-management skills help remote engineers effectively support clients and collaborate with distributed teams. These skills and qualities ensure reliable telecommunication services, swift issue resolution, and seamless remote operations.

What are some common challenges faced by remote PBX engineers, and how can they effectively address them?

Remote PBX Engineers often encounter challenges such as troubleshooting complex telephony issues without physical access to hardware and coordinating with on-site teams across different time zones. To overcome these obstacles, it's essential to develop strong communication skills, be proficient with remote diagnostic tools, and maintain detailed documentation of the systems. Leveraging collaboration platforms and establishing clear escalation procedures can also help ensure timely and efficient problem resolution while working remotely.

What is the difference between Pbx Engineer Remote vs Pbx Technician?

AspectPbx Engineer RemotePbx Technician
CredentialsCertifications in VoIP, networking, and PBX systemsBasic certifications or on-the-job training in PBX systems
Work EnvironmentRemote, often collaborating with teams and clients onlineOn-site or remote, primarily hands-on with hardware and systems
Industry UsageTelecommunications, IT, and enterprise communication providersTelecom companies, service providers, and technical support teams

The main difference between a Pbx Engineer Remote and a Pbx Technician lies in their roles and responsibilities. Pbx Engineers typically focus on designing, configuring, and maintaining complex PBX and VoIP systems remotely, requiring advanced certifications. Pbx Technicians usually handle installation, troubleshooting, and maintenance tasks, often with more hands-on work. Both roles are essential in the telecommunications industry, but the Engineer role emphasizes remote system management and advanced technical skills.

What are the most commonly searched types of Pbx Engineer jobs in Chicago, IL?

The most popular types of Pbx Engineer jobs in Chicago, IL are:

What are popular job titles related to Pbx Engineer Remote jobs in Chicago, IL?

For Pbx Engineer Remote jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Pbx Engineer Remote jobs in Chicago, IL look for?

The top searched job categories for Pbx Engineer Remote jobs in Chicago, IL are:

Pbx Engineer Remote jobs near you
Infographic showing various Pbx Engineer Remote job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $102,154 per year, or $49.1 per hour.

VOIP Lead Engineer - Chicago

Addison Group

Chicago, IL • Remote

$150K - $160K/yr

Other

Posted 7 days ago

Job description

Lead VoIP / Unified Communications Engineer

Chicago, IL – Onsite

Base Salary: $150K–$160K

No Remote

No Sponsorship offered

I’m conducting a confidential search for a Lead VoIP / Unified Communications Engineer to join a highly respected, mission-driven organization in Chicago that is making a significant investment in modernizing its technology infrastructure.

This is much more than a VoIP support role.

We are looking for a senior-level voice engineer who can remain technically hands-on while becoming a trusted technical leader and right hand to infrastructure leadership.

The environment includes enterprise voice, VoIP PBX, SIP trunking, Call Center technologies, e911, eFax, voicemail and the underlying network infrastructure required to deliver highly available voice services.

What You'll Do:

  • Lead the design, implementation and support of enterprise voice infrastructure
  • Serve as the technical escalation point for complex VoIP and telecommunications issues
  • Support VoIP PBX, SIP trunking and Contact Center technologies
  • Lead complex voice and infrastructure projects
  • Mentor and provide technical direction to other engineers
  • Work closely with vendors and internal technology teams
  • Help establish technical standards and procedures
  • Monitor and improve voice infrastructure performance and reliability
  • Participate in the continued modernization of a large enterprise infrastructure environment

Ideal Background:

  • 5+ years of enterprise VoIP/voice engineering experience
  • Strong Avaya or comparable enterprise voice technology
  • VoIP PBX and SIP trunking expertise
  • Contact Center / Call Center experience
  • Strong understanding of networking and QoS
  • Experience supporting large, complex, mission-critical environments
  • Technical leadership or mentoring experience
  • Healthcare experience is helpful but not required
  • Cisco knowledge is highly desirable

The right person will be someone who enjoys being in the weeds technically but also wants greater leadership visibility and influence.

This is an onsite Chicago opportunity with a long-term opportunity to play an important role in a significant infrastructure transformation.

Please message me directly if you'd like to learn more or know someone who could be a fit.

#VoIP #UnifiedCommunications #NetworkEngineering #Avaya #Cisco #ChicagoJobs #Infrastructure #TechnologyCareers