Payroll Operations Jobs (NOW HIRING)

The Payroll Operations Advisor serves as a strategic operational resource to the Director of Payroll and the Payroll leadership team. This role exercises independent judgment and discretion in evaluating payroll operations, recommending and implementing process improvements, and resolving complex operational matters across Payroll, Managed Payroll, and Implementation functions. Areas of focus include process improvement, operational consistency, reporting and analytics, training, escalation resolution, documentation, and workflow optimization.

The Payroll Operations Advisor independently analyzes operational challenges, determines appropriate courses of action, and drives initiatives that enhance scalable service delivery, client experience, and overall department effectiveness. This position does not have direct people management responsibilities and influences outcomes through specialized expertise, independent analysis, sound judgment, and ownership of operational initiatives.

The essential functions include, but are not limited to, the following:

Operational Support & Process Improvement

• Develop, maintain, and govern Standard Operating Procedures (SOPs) across Payroll, Managed Payroll, and Implementation functions.
• Independently evaluate process inefficiencies and determine recommendations for workflow improvements, operational consistency, and service quality enhancements.
• Lead the documentation, implementation, and rollout of approved operational initiatives.
• Design and maintain scalable operational processes to support company growth.
• Conduct process reviews and operational audits, exercising judgment to identify and prioritize opportunities for improvement.

Reporting, Analytics & Automation

• Develop, maintain, and interpret operational reports and dashboards, providing analysis and recommendations that inform Payroll leadership decision-making.
• Create and maintain reporting related to payroll risk, missed payrolls, implementation activity, SLA compliance, ticket aging, ACH monitoring, funding exceptions, escalations, and operational performance.
• Identify and implement opportunities to automate manual reporting and operational workflows.
• Lead ongoing enhancements within Zoho Analytics, Zoho Desk, and related operational systems.

Complex Payroll Operations & Research

• Serve as the subject-matter resource for complex payroll situations requiring independent research, analysis, documentation, and process review.
• Analyze and assist payroll voids, reversals, corrections, adjustments, amendments, and other specialized payroll activities.
• Research payroll processing challenges, determine root causes, and implement process improvements to reduce future risk.
• Develop SOPs, training materials, and knowledge resources related to complex payroll procedures.
• Lead root cause analysis efforts related to payroll errors, operational defects, and recurring service issues.

Escalation Resolution & Client Retention

• Support and resolve escalated client concerns and service recovery efforts, engaging Payroll leadership when matters require their involvement.
• Research and resolve escalated payroll, implementation, tax, funding, and service-related issues, determining appropriate resolution strategies to present to leadership.
• Maintain escalation tracking and trend reporting, and use findings to recommend corrective action for recurring operational concerns.
• Drive client retention initiatives through investigation, documentation, and resolution of client matters.

Training & Knowledge Management

• Develop and maintain role-based training materials and operational documentation.
• Maintain Zoho Learn content and lead ongoing knowledge management initiatives.
• Support onboarding, cross-training, and continuous education efforts across Payroll and Managed Payroll, and Implementation teams.

Strategic Project Support

• Support the implementation of approved Managed Payroll initiatives and scalable service processes.
• Plan and execute testing, documentation, training, and rollout of operational enhancements and service improvements.
• Participate in cross-functional projects designed to improve operational efficiency, client experience, and service delivery.
• Provide research, planning, and implementation leadership for approved business improvement initiatives.
• Other duties as assigned

• 5+ years of payroll operations experience
• Experience within payroll bureau, HCM, PEO, managed payroll, or related service environments
• Advanced reporting, analytical, and problem-solving skills
• Experience with payroll systems, HRIS platforms, reporting technologies, and operational workflow management
• Strong process improvement and project management capabilities

• CPP Certification
• Experience supporting complex payroll environments
• Experience with Zoho Desk, Zoho Analytics, Zoho Learn, Zoho Projects, and related operational platforms
• Experience developing scalable service models and operational processes

• Operational Excellence
• Process Improvement
• Strategic Thinking
• Client Retention & Service Recovery
• Collaboration & Influence
• Change Management
• Business Analytics
• Accountability & Ownership
• Training & Knowledge Sharing
• Continuous Improvement

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.