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Payment Operation Manager Jobs (NOW HIRING)

Mercury

Payment Operations Lead

San Francisco, CA · On-site +1

Underneath that experience is a network of payment rails, bank partners, operational desks ... Have experience leading, coaching, or managing an operations team, with a track record of setting ...

iHerb, LLC

Sr. Manager, Payment Operations

Irvine, CA · On-site +1

$160K - $170K/yr

The Sr. Manager, Payments Operations is responsible for owning, scaling, and optimizing our global payments processing ecosystem. This leader will drive operational excellence across all payment ...

iHerb.com

Sr. Manager, Payment Operations

Irvine, CA · On-site

$160K - $170K/yr

The Sr. Manager, Payments Operations is responsible for owning, scaling, and optimizing our global payments processing ecosystem. This leader will drive operational excellence across all payment ...

Ottimate

Payment Solutions & Enablement Specialist

$85K - $95K/yr

Working closely with Implementation, Onboarding, Customer Success, and Payment Operations, you will ... Highly organized and comfortable managing multiple customer implementations and priorities ...

TBK Bank, SSB

Payments Operations Manager

Dallas, TX · On-site

Lead, develop, and manage a team of payment operations professionals * Establish performance goals, KPIs, and accountability standards * Conduct hiring, onboarding, coaching, and performance ...

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$63.5K

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How much do payment operation manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for payment operation manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What does a payment operation manager do?

A Payment Operation Manager oversees the processing and management of financial transactions within an organization, ensuring that payments are completed accurately and on time. They coordinate between different departments, manage payment systems, monitor compliance with financial regulations, and resolve any issues related to payment processing. Their role is critical in maintaining the efficiency and security of the company’s payment operations, as well as implementing process improvements and risk controls.

What are the key skills and qualifications needed to thrive as a payment operation manager, and why are they important?

To thrive as a Payment Operation Manager, you need in-depth knowledge of payment processing, financial regulations, and risk management, often backed by a degree in finance, business, or a related field. Familiarity with payment platforms, reconciliation software, and compliance systems such as SWIFT, SEPA, and anti-fraud tools is typically required. Strong analytical skills, leadership, and effective communication enable you to manage teams and resolve issues efficiently. These competencies are essential to ensure secure, efficient, and compliant payment operations within fast-paced financial environments.

What are some common challenges faced by payment operation managers, and how can they be addressed?

Payment Operation Managers often encounter challenges such as ensuring timely and accurate processing of high transaction volumes, maintaining compliance with evolving regulations, and managing cross-functional communication. Successfully addressing these challenges requires strong attention to detail, robust knowledge of payment systems, and the ability to implement effective internal controls. Building collaborative relationships with IT, finance, and compliance teams is also crucial to quickly resolve discrepancies and adapt workflows to regulatory changes.
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What states have the most Payment Operation Manager jobs?

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Payment Operation Manager jobs near you
Infographic showing various Payment Operation Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Payment Specialist

Resorts World New York

New Brunswick, NJ • Remote

Full-time

Posted 18 days ago

Job description

The Payments Analyst is responsible for supporting the day-to-day operation of the Payments, Fraud, and Risk function for Resorts World Bet New Jersey. This role plays a critical part in protecting the business and its patrons by reviewing customer accounts, validating documentation, monitoring payment activity, investigating potential fraud, and ensuring withdrawals are processed accurately and efficiently.


The analyst will work closely with the Payments Manager and partner with Customer Support, Compliance, Responsible Gaming, KYC, and third-party payment providers to deliver a secure, compliant, and seamless player experience. This position also serves as an operational point of contact for payment-related customer communications, helping resolve escalated payment inquiries while maintaining exceptional service standards.

Essential Duties
• Review and validate customer identities, supporting documentation, and payment method ownership when additional verification is required.
• Analyze customer transaction history, payment activity, and betting behavior to identify fraud, money laundering, chargeback risk, bonus abuse, or other suspicious activity.
• Investigate fraud alerts generated by internal and third-party monitoring tools and prepare comprehensive case summaries and supporting documentation.
• Review and approve, reject, or escalate customer withdrawals in accordance with company policies, regulatory requirements, and established risk controls.
• Investigate disputed transactions and compile supporting documentation for chargebacks and payment disputes.
• Monitor payment operations, investigate financial irregularities involving payment providers, and report incidents or operational issues to the Payments Manager.
• Create and maintain case documentation, investigative reports, incident reports, and other operational records in accordance with company policies.
• Serve as an operational point of contact for escalated payment inquiries, communicating professionally with customers regarding verification requests, withdrawal reviews, and payment-related issues.
• Collaborate with Customer Support, Compliance, Responsible Gaming, Finance, KYC, and third-party payment providers to ensure timely issue resolution and a seamless customer experience.
• Support the Payments Manager with fraud monitoring, payment operations, reporting, process improvements, and other operational initiatives as assigned.
Requirements
• Experience in online gaming, sports betting, casino gaming, payments, fraud prevention, financial services, banking, or a related industry preferred.
• Experience within the iGaming industry preferred.
• Strong analytical and investigative skills with excellent attention to detail.
• Knowledge of electronic payment methods, payment processing, fraud prevention, and financial transaction monitoring.
• Strong customer service and written communication skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Self-starter with the ability to take ownership of responsibilities and deliver results independently.
• Strong organizational, documentation, and problem-solving skills.
• Experience using Microsoft Office, particularly Excel.
• College degree or three (3) years of relevant professional experience.
________________________________________
Work/Educational Experience
• Must be at least 21 years old.
• Possess a high school diploma or equivalent.
• Must reside in the State of New Jersey.
• This is a remote position based in New Brunswick, New Jersey.
• Must be able to obtain and maintain the required New Jersey Casino Employee Registration (CER).

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