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It Operations Lead Jobs (NOW HIRING)

Cambia Health Solutions

IT Operations Lead

Portland, OR · On-site

$90K - $149K/yr

IT Operations Lead Hybridrole(3days/weekin office)atour Burlington, Renton, Spokane, Vancouver, Portland, Medford, Salt Lake City, Boise, Lewiston, or Fargooffices. Candidates mustresidewithin ...

Cambia Health Solutions

IT Operations Lead

Boise, ID · On-site

$90K - $149K/yr

IT Operations Lead Hybridrole(3days/weekin office)atour Burlington, Renton, Spokane, Vancouver, Portland, Medford, Salt Lake City, Boise, Lewiston, or Fargooffices. Candidates mustresidewithin ...

Cambia Health Solutions

IT Operations Lead

Portland, OR · On-site

$90K - $149K/yr

IT Operations Lead Hybrid role (3 days/week in office) at our Burlington, Renton, Spokane, Vancouver, Portland, Medford, Salt Lake City, Boise, Lewiston, or Fargo offices. Candidates must reside ...

Cambia Health Solutions

IT Operations Lead

Renton, WA · On-site

$90K - $149K/yr

IT Operations Lead Hybridrole(3days/weekin office)atour Burlington, Renton, Spokane, Vancouver, Portland, Medford, Salt Lake City, Boise, Lewiston, or Fargooffices. Candidates mustresidewithin ...

Cambia Health Solutions

IT Operations Lead

Lewiston, ID · On-site

$90K - $149K/yr

IT Operations Lead Hybridrole(3days/weekin office)atour Burlington, Renton, Spokane, Vancouver, Portland, Medford, Salt Lake City, Boise, Lewiston, or Fargooffices. Candidates mustresidewithin ...

Cambia Health Solutions

IT Operations Lead

Vancouver, WA · On-site

$90K - $149K/yr

IT Operations Lead Hybridrole(3days/weekin office)atour Burlington, Renton, Spokane, Vancouver, Portland, Medford, Salt Lake City, Boise, Lewiston, or Fargooffices. Candidates mustresidewithin ...

Cambia Health Solutions

IT Operations Lead

Burlington, WA · On-site

$90K - $149K/yr

IT Operations Lead Hybridrole(3days/weekin office)atour Burlington, Renton, Spokane, Vancouver, Portland, Medford, Salt Lake City, Boise, Lewiston, or Fargooffices. Candidates mustresidewithin ...

Cambia Health Solutions

IT Operations Lead

Spokane, WA · On-site

$90K - $149K/yr

IT Operations Lead Hybridrole(3days/weekin office)atour Burlington, Renton, Spokane, Vancouver, Portland, Medford, Salt Lake City, Boise, Lewiston, or Fargooffices. Candidates mustresidewithin ...

Bayer

IT Operations & Cyber Security Lead

Creve Coeur, MO · On-site

$108K - $146K/yr

IT Operations & Cyber Security Lead At Ruveon we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream ...

Bayer

$108K - $146K/yr

IT Operations & Cyber Security Lead At Ruveon we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream ...

Bayer

IT Operations & Cyber Security Lead

Creve Coeur, MO

$108K - $146K/yr

IT Operations & Cyber Security Lead At Ruveon we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream ...

Vise

Technology Operations Lead

Manhattan, NY · On-site

The Technology Operations Lead will provide technical support, manage cybersecurity efforts, and ... Required : • 2-4 years of experience in a relevant role such as IT Support Specialist ...

Vise

Technology Operations Lead

Manhattan, NY · On-site

They are seeking a Technology Operations Lead to provide technical support, manage cybersecurity ... Required : • 2-4 years of experience in a relevant role such as IT Support Specialist ...

Vise

Technology Operations Lead

Manhattan, NY · On-site

They are seeking a Technology Operations Lead to provide technical support, manage cybersecurity ... Required : • 2-4 years of experience in a relevant role such as IT Support Specialist ...

Vise

Technology Operations Lead

New York, NY · On-site

Vise is looking for a curious, driven, and tech-savvy Technology Operations Lead to join our ... This is a dynamic, cross-functional role that blends IT support, cybersecurity awareness ...

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It Operations Lead information

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$12

$27

$64

How much do it operations lead jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for it operations lead in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

What is the difference between It Operations Lead vs Network Administrator?

AspectIt Operations LeadNetwork Administrator
CertificationsITIL, CompTIA Network+, Cisco CCNACCNA, CompTIA Network+
Work EnvironmentOversees IT operations, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Industry UsageUsed across organizations managing IT services and operationsPrimarily in organizations with complex network needs

The It Operations Lead focuses on managing overall IT services, team coordination, and strategic initiatives, while the Network Administrator specializes in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and are vital in IT environments, but the Lead has broader responsibilities beyond network management.

What are the key skills and qualifications needed to thrive as an IT operations lead?

To thrive as an IT Operations Lead, you need a strong background in IT infrastructure, systems administration, and project management, often supported by a degree in computer science or a related field. Familiarity with tools such as ITSM platforms (e.g., ServiceNow), network monitoring systems, and certifications like ITIL or CompTIA are typically required. Leadership, problem-solving, and effective communication are standout soft skills in this role. These skills and qualifications are crucial for ensuring reliable IT services, coordinating teams, and responding swiftly to operational challenges.

What is an IT operations lead?

IT Operations Leads are professionals responsible for overseeing the daily operations of an organization's IT infrastructure. They manage teams that handle network, server, and systems administration to ensure optimal performance, security, and reliability. Their role often includes coordinating incident response, implementing IT policies, and collaborating with other departments to support business goals. They also play a key part in planning upgrades and maintaining documentation for IT processes. Effective IT Operations Leads possess strong technical skills, leadership abilities, and problem-solving expertise.

What are some common challenges faced by an IT operations lead, and how can they be addressed?

As an IT Operations Lead, one of the most common challenges is balancing the need for system stability with the demand for rapid changes and updates. Managing incidents and minimizing downtime while coordinating with cross-functional teams can also be complex. To address these challenges, it's important to implement robust monitoring tools, maintain clear communication channels, and develop well-documented procedures for incident response and change management. Proactively identifying potential issues and fostering a culture of continuous improvement can also help mitigate operational risks.
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It Operations Lead jobs near you
Infographic showing various It Operations Lead job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $58,139 per year, or $28 per hour.

Information Technology Operations Lead

Society for Human Resource Management (SHRM)

Alexandria, VA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 11 days ago

Job description

SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today's evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.
Summary
The Information Technology Operations Lead provides operational leadership for enterprise technology services, ensuring reliable IT service delivery, effective vendor management, sound financial stewardship, and successful execution of technology initiatives. This role partners with business leaders, outsourced service providers, and technology vendors to align technology investments with organizational priorities while driving operational excellence, continuous improvement, and a high-quality end-user experience.
Responsibilities
IT Operations & Service Delivery
  • Lead day-to-day IT operations by coordinating outsourced managed service providers and internal stakeholders to ensure reliable, high-quality technology services.
  • Oversee incident, request, and problem management processes, ensuring timely resolution, service level compliance, and continuous improvement.
  • Monitor IT service performance using established metrics, including SLAs, response and resolution times, customer satisfaction, and operational health.
  • Coordinate end-user computing, including hardware procurement, asset lifecycle management, software licensing, and technology inventory.
  • Support enterprise application operations, system integrations, and technology readiness for new implementations.
  • Promote knowledge management, operational documentation, and process improvements that enhance service quality and user experience.

Technology Portfolio & Business Solutions
  • Coordinate the intake, prioritization, planning, and execution of technology initiatives aligned with organizational priorities and available resources.
  • Partner with business leaders, vendors, and technical teams to manage project timelines, dependencies, testing, deployment, and operational readiness.
  • Identify operational risks, competing priorities, and resource constraints, escalating issues and recommending solutions as appropriate.
  • Promote governance, documentation standards, and consistent operational practices across technology initiatives.

Financial & Vendor Management
  • Develop and manage the IT operating and capital budgets, including forecasting, expenditure monitoring, and variance analysis.
  • Evaluate technology investments, develop business cases, and identify opportunities to optimize technology spending and operational efficiency.
  • Manage relationships with outsourced service providers, consultants, and technology vendors, ensuring contractual obligations, service levels, and organizational expectations are met.
  • Coordinate vendor governance, contract renewals, Statements of Work, licensing, and performance reviews.

Reporting & Continuous Improvement
  • Develop executive dashboards and operational reports that provide visibility into service delivery, project status, financial performance, vendor performance, and key technology metrics.
  • Analyze operational data and recommend improvements that increase efficiency, reliability, automation, and customer satisfaction.
  • Maintain IT governance documentation, policies, operational procedures, and service standards.
  • Foster collaboration across business units to continuously improve technology services and support organizational objectives.

Education & Experience Requirements
Education
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent combination of education and experience in lieu of degree.

Experience
  • Seven (7) or more years of progressively responsible experience leading Information Technology operations, IT service delivery, enterprise applications, vendor management, or technology portfolio management.
  • Experience managing relationships with outsourced IT managed service providers, consultants, and technology vendors.
  • Experience overseeing enterprise technology operations, service delivery, or IT portfolio management.
  • Experience managing technology budgets, vendor contracts, and operational planning.
  • Experience supporting enterprise business applications or ERP platforms; NetSuite experience preferred.
  • Experience coordinating cross-functional technology initiatives and working effectively with both technical and business stakeholders.

Certifications - NA
Knowledge, Skills & Abilities
  • Ability to build and maintain effective working relationships with business stakeholders, technology vendors, and outsourced service providers to ensure reliable, high-quality technology services.
  • Comprehensive knowledge of Information Technology operations, IT service management (ITSM), enterprise business applications, technology governance, and outsourced service delivery models.
  • Knowledge of technology budgeting, financial planning, procurement, software licensing, contract administration, and vendor management.
  • Strong leadership, relationship-building, and collaboration skills with the ability to influence cross-functional teams, business leaders, and external partners without direct supervisory authority.
  • Strong analytical, organizational, project coordination, and problem-solving skills with the ability to manage multiple priorities and competing deadlines.
  • Excellent written, verbal, and presentation communication skills, including the ability to communicate technical concepts to non-technical audiences.
  • Ability to analyze operational and financial data, develop meaningful performance metrics, and recommend technology solutions that improve service delivery, operational efficiency, and business outcomes.
  • Ability to identify operational risks, evaluate technology investments, and develop practical, cost-effective solutions that align with organizational priorities.
  • Ability to effectively leverage artificial intelligence (AI) tools and technologies to streamline workflows, enhance productivity, improve decision-making, and increase overall work quality.
  • Ability to effectively leverage artificial intelligence (AI) tools and technologies to streamline workflows, enhance productivity, and improve overall work quality.

Physical Requirements
This position operates in a typical office environment (which includes a home office setting) and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Frequent use of hands and fingers for typing, handling documents, and using office equipment.
  • Occasional standing, walking, bending, and reaching.
  • Ability to lift and carry up to 30 pounds as needed.
  • Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.

Work Environment
Hybrid Schedule (3 Days In-Office/2 Days Remote)
This position follows a hybrid work schedule, with Tuesday through Thursday in office and Monday and Friday remote. Employees must be available during standard business hours, with core hours beginning between 8:00-9:00 a.m. and concluding between 5:00-6:00 p.m. local time.
Travel: Occasional 0 - 10%
#LI
The hiring range for this position is $100,000 to $120,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives.
Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran's status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.
SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).
We do not sponsor applicants for work visas.

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