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It Operations Lead Jobs (NOW HIRING)

The Shade Store

IT Operations Lead

Pompano Beach, FL

$100K - $109K/yr

Position: IT Operations Lead Location: Pompano Beach, FL (HYBRID) Compensation: $100,000 to $109,000 ABOUT THE SHADE STORE At The Shade Store, we have handcrafted the finest Shades, Blinds and ...

The Shade Store

IT Operations Lead

Pompano Beach, FL · On-site

$100K - $109K/yr

Position: IT Operations Lead Location: Pompano Beach, FL (HYBRID) Compensation: $100,000 to $109,000 ABOUT THE SHADE STORE ® At The Shade Store, we have handcrafted the finest Shades, Blinds and ...

Allia Health Group

IT Operations Lead

Houston, TX · On-site

The IT Operations Lead will serve as the primary architect for the HaloITSM platform and lead the transition from a fragmented MSP model to a high-performing internal IT operations team. This role is ...

STOA Group

IT Operations Lead

Hammond, LA · On-site

Stoa Group is hiring an IT Operations Lead to own and shape how IT operates across our company. This is a hands-on role, with a strong focus on bringing consistency, organization, and structure as we ...

Elementl Power

IT Operations Lead

We're hiring an IT Operations Lead to own the day-to-day execution of that program. Reporting to the VP of AI & IT, you will turn our compliance and security architecture into auditable, reliable ...

Kreate

Infrastructure & IT Operations Lead

Sarasota, FL · On-site

$105K - $120K/yr

Position Summary We are seeking a hands-on Infrastructure & IT Operations Lead to manage and support our core IT infrastructure, cloud platforms, network environment, operational IT processes, and ...

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It Operations Lead information

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How much do it operations lead jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for it operations lead in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

What is the difference between It Operations Lead vs Network Administrator?

AspectIt Operations LeadNetwork Administrator
CertificationsITIL, CompTIA Network+, Cisco CCNACCNA, CompTIA Network+
Work EnvironmentOversees IT operations, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Industry UsageUsed across organizations managing IT services and operationsPrimarily in organizations with complex network needs

The It Operations Lead focuses on managing overall IT services, team coordination, and strategic initiatives, while the Network Administrator specializes in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and are vital in IT environments, but the Lead has broader responsibilities beyond network management.

What are the key skills and qualifications needed to thrive as an IT Operations Lead, and why are they important?

To thrive as an IT Operations Lead, you need a strong background in IT infrastructure, systems administration, and project management, often supported by a degree in computer science or a related field. Familiarity with tools such as ITSM platforms (e.g., ServiceNow), network monitoring systems, and certifications like ITIL or CompTIA are typically required. Leadership, problem-solving, and effective communication are standout soft skills in this role. These skills and qualifications are crucial for ensuring reliable IT services, coordinating teams, and responding swiftly to operational challenges.

What are IT Operations Leads?

IT Operations Leads are professionals responsible for overseeing the daily operations of an organization's IT infrastructure. They manage teams that handle network, server, and systems administration to ensure optimal performance, security, and reliability. Their role often includes coordinating incident response, implementing IT policies, and collaborating with other departments to support business goals. They also play a key part in planning upgrades and maintaining documentation for IT processes. Effective IT Operations Leads possess strong technical skills, leadership abilities, and problem-solving expertise.

What are some common challenges faced by an IT Operations Lead, and how can they be addressed?

As an IT Operations Lead, one of the most common challenges is balancing the need for system stability with the demand for rapid changes and updates. Managing incidents and minimizing downtime while coordinating with cross-functional teams can also be complex. To address these challenges, it's important to implement robust monitoring tools, maintain clear communication channels, and develop well-documented procedures for incident response and change management. Proactively identifying potential issues and fostering a culture of continuous improvement can also help mitigate operational risks.
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It Operations Lead jobs near you
Infographic showing various It Operations Lead job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 80% Full Time, 10% Part Time, and 8% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $58,139 per year, or $28 per hour.
IT Operations Lead

IT Operations Lead

The Shade Store

Pompano Beach, FL

$100K - $109K/yr

Full-time

Posted 18 days ago

The Shade Store rating

5.0

Company rating: 5.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

42nd of 47 rated home improvement suppliers and fitters

Job description

Position: IT Operations Lead

Location: Pompano Beach, FL (HYBRID)

Compensation: $100,000 to $109,000


ABOUT THE SHADE STORE

At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation.

WHAT WE ARE LOOKING FOR

As IT Operations Lead, youll oversee the day-to-day operations of our IT Technical Support Team, ensuring seamless performance across systems and networks. Youll lead a talented group of IT support specialists, set operational standards, and drive continuous improvement while maintaining a high level of customer satisfaction.

This role requires a hands-on leader with strong technical skills, attention to detail, and the ability to work independently. Youll report directly to the VP of Network Infrastructure and play a key role in managing and evolving our IT environment.

Schedule: MondayFriday, with participation in a rotating on-call schedule and occasional off-hours support.

Key Responsibilities

Team Leadership & Development

  • Mentor and guide IT support specialists through a hands-on approach.
  • Collaborate with IT leaders (Security, Network) to align operational goals.
  • Conduct performance reviews, skill gap analyses, and training plans.
  • Manage KPI reporting and team documentation.

Operational Oversight

  • Ensure high availability and performance of IT systems and services.
  • Oversee incident response, problem management, and service request fulfillment.
  • Maintain and improve ITIL-based processes and documentation.

Infrastructure & Network Management

  • Support design, implementation, and maintenance of network infrastructure.
  • Partner with the Network Manager to ensure scalability and security.
  • Monitor system performance and proactively address issues.

Security & Compliance

  • Work with the IT Security Manager to enforce cybersecurity policies.
  • Ensure compliance with regulatory requirements and manage audits.

Project Management

  • Lead IT projects including upgrades, migrations, and deployments.
  • Collaborate with cross-functional teams to deliver solutions on time and within budget.

Vendor & Asset Management

  • Manage vendor relationships and oversee procurement and lifecycle management of IT assets.

Additional Expertise

  • Office365 including but not limited to Outlook, Microsoft Teams, SharePoint, etc.
  • Windows 11 and Apple OSX.
  • Mobile Device Management (Apple & Android).
  • IoT support and management.
  • VoIP systems and call center technologies.
  • LAN/WAN configuration and troubleshooting.
  • Experience with in-house and cloud technologies.
  • PowerShell or other scripting languages.

Qualifications

  • Bachelors degree in IT, Computer Science, or related field.
  • 3-5+ years in IT operations with experience as an IT lead.
  • Strong knowledge of IT support, network infrastructure, and cybersecurity.
  • Experience with ITSM tools, monitoring platforms, and automation.
  • Excellent communication, leadership, and problem-solving skills.
  • Certifications such as ITIL, PMP, CCNA, or CISSP are a plus.
  • Ability to work under tight timelines and participate in on-call rotations.
  • Willingness to travel up to 10%.

WHY WORK AT THE SHADE STORE

We set out to create a company culture that is enjoyable and rewarding, where team members can have meaningful impact. Below are some of the perks and benefits of working at TSS:

  • Competitive salary
  • Medical Benefits
  • 401k with Company Match
  • Up to $100k Life Insurance & Short-Term Disability (Employer Paid)
  • Legal and Pet Insurance Plans
  • Employee Assistance Program
  • Product Discount

THE SHADE STORE offer is contingent upon:

  • Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire date

The Shade Store provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.