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Patient Representative Jobs in Tennessee (NOW HIRING)

Healthquest, P.C.

Patient Services Representative

Cordova, TN · On-site

$15.25 - $19.25/hr

Patient Access Representative Reports To: Office Manager / Practice Administrator Position Summary: The Patient Access Representative serves as the first point of contact for patients and referral ...

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Patient Representative information

See Tennessee salary details

$11

$20

$35

How much do patient representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for patient representative in Tennessee is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $24.86 per hour, depending on experience, location, and employer.

What is a patient representative?

A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient representative, and why are they important?

To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.

How does a patient representative typically interact with clinical and administrative teams to resolve patient concerns?

Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.

What is the difference between Patient Representative vs Medical Secretary?

AspectPatient RepresentativeMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office or administrative certifications beneficial
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, healthcare organizations
Common Search & ComparisonPatient communication, patient advocacy, customer service in healthcareMedical office administration, healthcare scheduling, patient records

The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.

More about Patient Representative jobs

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What job categories do people searching Patient Representative jobs in Tennessee look for?

The top searched job categories for Patient Representative jobs in Tennessee are:

What cities in Tennessee are hiring for Patient Representative jobs?

Cities in Tennessee with the most Patient Representative job openings:

What are popular job titles related to Patient Representative jobs in TN?

For Patient Representative jobs in TN, the most frequently searched job titles are:

Patient Representative jobs near you
Infographic showing various Patient Representative job openings in Tennessee as of August 2026, with employment types broken down into 3% As Needed, 71% Full Time, 18% Part Time, 7% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,393 per year, or $20.9 per hour.

Patient Experience Representative

Cookeville Regional Medical Center

Cookeville, TN • On-site

$15 - $19/hr

Full-time

Posted 7 days ago

Cookeville Regional Medical Center rating

7.0

Company rating: 7.0 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

512th of 1,064 rated hospitals

Job description

The Patient Experience Representative position is responsible for:
Serving as a representative for patients, families, and visitors to enable them to navigate their healthcare journey with ease.

Education: GED/High School Diploma Required. Associates Preferred.

Experience Requirements:

1–2 years of experience in customer service, patient relations, or client services required. (Healthcare Preferred)
Prior experience in a centralized call center environment utilizing Customer/PT Relationship management software to log interactions, track cases, and manage workflows is preferred.
1–2 years in customer service, patient relations, patient experience, or technical support (healthcare setting preferred). Knowledge of HIPAA and patient privacy regulations is essential. Comfort with mobile apps and software and/or ability to learn new software and tools quickly. Ability to handle patient phone calls and turn a frustrated call into a positive experience through active listening and a calm demeanor. Comfortable pivoting between technical troubleshooting and assisting a patient with MyChart app to a sensitive in-person conversation with a patient or family who walks in to the office. Detail oriented, understanding that in healthcare, small details matter.

What Cookeville Regional Medical Center employees say

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