Identifies and to the extent possible resolves patient problems concerns and complaints by explaining hospital policies and procedures and notifying appropriate personnel of specific complaints.
Identifies and to the extent possible resolves patient problems concerns and complaints by explaining hospital policies and procedures and notifying appropriate personnel of specific complaints.
Identifies and to the extent possible resolves patient problems concerns and complaints by explaining hospital policies and procedures and notifying appropriate personnel of specific complaints.
Identifies and to the extent possible resolves patient problems concerns and complaints by explaining hospital policies and procedures and notifying appropriate personnel of specific complaints.
Patient Representative
Miami Beach, FL · On-site
Accurately enters patient demographics information and insurance data in the computer as documented. * Verifies insurance information, collect referrals and authorizations, and/or other forms as ...
Patient Representative
Miami Beach, FL · On-site
Accurately enters patient demographics information and insurance data in the computer as documented. * Verifies insurance information, collect referrals and authorizations, and/or other forms as ...
Accurately enters patient demographics information and insurance data in the computer as documented. * Verifies insurance information, collect referrals and authorizations, and/or other forms as ...
Accurately enters patient demographics information and insurance data in the computer as documented. * Verifies insurance information, collect referrals and authorizations, and/or other forms as ...
Patient Representative I
Miami Beach, FL · On-site
$16.75 - $20.75/hr
Temp Patient Rep I - From August to December Hours are flexibles. Monday through Friday, some weekends and night shifts. Position Responsibilities * Answers telephone promptly; preferably by the ...
New
Patient Representative I
Miami Beach, FL · On-site
$16.75 - $20.75/hr
Temp Patient Rep I - From August to December Hours are flexibles. Monday through Friday, some weekends and night shifts. Position Responsibilities * Answers telephone promptly; preferably by the ...
New
Patient Representative I
$16.75 - $20.75/hr
Temp Patient Rep I - From August to December Hours are flexibles. Monday through Friday, some weekends and night shifts.Position Responsibilities * Answers telephone promptly; preferably by the third ...
Patient Representative I
$16.75 - $20.75/hr
Temp Patient Rep I - From August to December Hours are flexibles. Monday through Friday, some weekends and night shifts.Position Responsibilities * Answers telephone promptly; preferably by the third ...
Patient Representative I
Miami Beach, FL · On-site
$16.75 - $20.75/hr
Temp Patient Rep I - From August to December Hours are flexibles. Monday through Friday, some weekends and night shifts. Position Responsibilities * Answers telephone promptly; preferably by the ...
Patient Representative I
Miami Beach, FL · On-site
$16.75 - $20.75/hr
Temp Patient Rep I - From August to December Hours are flexibles. Monday through Friday, some weekends and night shifts. Position Responsibilities * Answers telephone promptly; preferably by the ...
Patient Representative - PRN
Bronson, FL · On-site
$15.75 - $20/hr
Location BHG Bronson Healthcare Group Title Patient Representative - PRN Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the ...
Patient Representative - PRN
Bronson, FL · On-site
$15.75 - $20/hr
Location BHG Bronson Healthcare Group Title Patient Representative - PRN Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the ...
Patient Representative - PRN
Bronson, FL · On-site
$15.75 - $20/hr
Location BHG Bronson Healthcare Group Title Patient Representative - PRN Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the ...
Patient Representative - PRN
Bronson, FL · On-site
$15.75 - $20/hr
Location BHG Bronson Healthcare Group Title Patient Representative - PRN Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the ...
Patient Representative (Full-Time)
Jacksonville, FL · On-site
$16.25 - $20.50/hr
Patient Representative (Full-Time) Jacksonville, FL, USA Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires ...
Patient Representative (Full-Time)
Jacksonville, FL · On-site
$16.25 - $20.50/hr
Patient Representative (Full-Time) Jacksonville, FL, USA Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires ...
Patient Representative (Full-Time)
Orange City, FL · On-site
$15.25 - $19.50/hr
Patient Representative (Full-Time) Orange City, FL, USA About Diana Health Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care ...
Patient Representative (Full-Time)
Orange City, FL · On-site
$15.25 - $19.50/hr
Patient Representative (Full-Time) Orange City, FL, USA About Diana Health Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care ...
Patient Representative (Full-Time)
Jacksonville, FL · On-site
$16.25 - $20.50/hr
Role Description We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring ...
Patient Representative (Full-Time)
Jacksonville, FL · On-site
$16.25 - $20.50/hr
Role Description We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring ...
Patient Representative (Full-Time)
Fort Walton Beach, FL · On-site
$14.25 - $18.25/hr
Role Description We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring ...
Patient Representative (Full-Time)
Fort Walton Beach, FL · On-site
$14.25 - $18.25/hr
Role Description We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring ...
Patient Representative - Woodbridge - PT
Bronson, FL · On-site
$15.75 - $20/hr
Location BHG Bronson Healthcare Group Title Patient Representative - Woodbridge - PT Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs ...
Patient Representative - Woodbridge - PT
Bronson, FL · On-site
$15.75 - $20/hr
Location BHG Bronson Healthcare Group Title Patient Representative - Woodbridge - PT Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs ...
Patient Representative (Full-Time)
$16.25 - $20.50/hr
Role Description We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring ...
Patient Representative (Full-Time)
$16.25 - $20.50/hr
Role Description We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring ...
Patient Representative (Full-Time)
$15.25 - $19.50/hr
Role Description We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring ...
Patient Representative (Full-Time)
$15.25 - $19.50/hr
Role Description We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring ...
Patient Representative BBC PRN
Bronson, FL · On-site
$15.75 - $20/hr
Location BBC Bronson Battle Creek Title Patient Representative BBC PRN Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the ...
Patient Representative BBC PRN
Bronson, FL · On-site
$15.75 - $20/hr
Location BBC Bronson Battle Creek Title Patient Representative BBC PRN Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the ...
Patient Representative BBC - PRN
Bronson, FL · On-site
$15.75 - $20/hr
Location BBC Bronson Battle Creek Title Patient Representative BBC - PRN Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the ...
Patient Representative BBC - PRN
Bronson, FL · On-site
$15.75 - $20/hr
Location BBC Bronson Battle Creek Title Patient Representative BBC - PRN Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the ...
Patient Representative (Full-Time)
Orange City, FL · On-site
$15.25 - $19.50/hr
Role Description We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring ...
Patient Representative (Full-Time)
Orange City, FL · On-site
$15.25 - $19.50/hr
Role Description We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring ...
Patient Representative (Full-Time)
Fort Walton Beach, FL · On-site
$14.25 - $18.25/hr
Role Description We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring ...
Patient Representative (Full-Time)
Fort Walton Beach, FL · On-site
$14.25 - $18.25/hr
Role Description We are looking for a Receptionist / Patient Representative driven to create an delightful customer service experience from the moment a client steps through our doors while ensuring ...
Patient Representative information
See Florida salary details
$9.16 - $10.99
3% of jobs
$12.75 is the 25th percentile. Wages below this are outliers.
$10.99 - $12.82
23% of jobs
$12.82 - $14.65
20% of jobs
The median wage is $15.18 / hr.
$14.65 - $16.48
13% of jobs
$16.48 - $18.31
12% of jobs
$18.31 - $20.14
3% of jobs
$20.25 is the 75th percentile. Wages above this are outliers.
$20.14 - $21.96
13% of jobs
$21.96 - $23.79
3% of jobs
$23.79 - $25.62
5% of jobs
$25.62 - $27.45
2% of jobs
$27.45 - $29.28
2% of jobs
$9
$17
$29
How much do patient representative jobs pay per hour?
As of Aug 9, 2026, the average hourly pay for patient representative in Florida is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $20.48 per hour, depending on experience, location, and employer.
What does a patient representative do?
A patient representative acts as a liaison between patients and healthcare providers, helping patients understand their treatment options, navigate hospital or clinic procedures, and address concerns or complaints. They often assist with insurance issues, provide emotional support, and ensure patients' needs are communicated effectively. Strong communication skills and knowledge of healthcare policies are essential for this role.
What is a patient representative?
A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.
What are the key skills and qualifications needed to thrive as a patient representative, and why are they important?
To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.
What degree do you need to be a patient representative?
A patient representative typically needs at least a high school diploma or equivalent; however, some positions prefer or require postsecondary education such as an associate's or bachelor's degree in healthcare, communications, or a related field. Strong communication skills and knowledge of healthcare systems are also important for the role.
What is the difference between Patient Representative vs Medical Secretary?
| Aspect | Patient Representative | Medical Secretary |
|---|---|---|
| Required Credentials | High school diploma; some roles may prefer healthcare-related certifications | High school diploma; medical office or administrative certifications beneficial |
| Work Environment | Hospitals, clinics, healthcare offices | Medical offices, hospitals, healthcare facilities |
| Employer & Industry Usage | Healthcare providers, hospitals, clinics | Medical practices, hospitals, healthcare organizations |
| Common Search & Comparison | Patient communication, patient advocacy, customer service in healthcare | Medical office administration, healthcare scheduling, patient records |
The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.
How does a patient representative typically interact with clinical and administrative teams to resolve patient concerns?
Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.
More about Patient Representative jobs
What cities in Florida are hiring for Patient Representative jobs? Cities in Florida with the most Patient Representative job openings:
What are popular job titles related to Patient Representative jobs in FL? For Patient Representative jobs in FL, the most frequently searched job titles are:
Broward Health rating
6.9
Based on 91 frontline employees who took The Breakroom Quiz
452nd of 887 rated healthcare providers
Job description
Broward Health Medical Center
Shift: Shift 3
FTE: 0.900000
Summary:
Identifies and to the extent possible resolves patient problems concerns and complaints by explaining hospital policies and procedures and notifying appropriate personnel of specific complaints. Investigates and documents patient complaints. Serves as a liaison between administration and patients in order to improve patient satisfaction with hospital services.
Education:
Essential:
* Associate
Experience:
Essential:
* One Year
Credentials:
Visit us online at www.BrowardHealth.org or contact Talent Acquisition
*Bonus Exclusions may apply in accordance with policy HR-004-026
Broward Health is proud to be an equal opportunity employer. Broward Health prohibits any policy or procedure which results in discrimination on the basis of race color national origin gender gender identity or gender expression pregnancy sexual orientation religion age disability military status genetic information or any other characteristic protected under applicable federal or state law.
At Broward Health the dedication and contributions of veterans are valued. Supporting the military community and giving back to those who served is a priority. Broward Health is proud to offer veteran's preference in the hiring process to eligible veterans and other individuals as defined by applicable law.
What Broward Health employees say
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About Broward Health
Sourced by ZipRecruiter
A career with Broward Health means endless opportunities to grow through a wide range of experiences across the healthcare system. You will be part of a team that is continually raising the bar for patient care. Our competitive benefits package includes healthcare coverage, a matching retirement program, pension plan, and wellness programs.
Industry
Hospitals
Company size
5,001 - 10,000 Employees
Headquarters location
Fort Lauderdale, FL, US
Year founded
1938