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Patient Intake Representative Jobs in Illinois (NOW HIRING)

Allina Health

$24.62 - $33.74/hr

Coordinates patient intake, coverage determination, payment coordination, and delivery methods to ... represented by a union.

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All JobsPatient Intake Representative JobsPatient Intake Representative Jobs in Illinois

Patient Intake Representative information

See Illinois salary details

$12

$17

$22

How much do patient intake representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for patient intake representative in Illinois is $17.38, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $18.17 per hour, depending on experience, location, and employer.

What does a patient intake representative do?

A Patient Intake Representative is responsible for greeting patients, collecting personal and insurance information, verifying medical records, and ensuring all necessary forms are completed before a patient receives care. They often answer patient questions, schedule appointments, and serve as a liaison between patients and medical staff. Their role is crucial for maintaining accurate records and providing a smooth, welcoming experience for patients entering a healthcare facility.

What are the key skills and qualifications needed to thrive as a patient intake representative, and why are they important?

To thrive as a Patient Intake Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with experience in healthcare administration being highly beneficial. Familiarity with electronic health record (EHR) systems and patient management software is typically required, along with understanding HIPAA regulations. Outstanding communication, empathy, and multitasking abilities help you excel in patient interactions and collaborate with healthcare teams. These skills are vital for ensuring accurate patient information, a smooth intake process, and a positive first impression for patients entering a healthcare facility.

What are some common challenges a patient intake representative may encounter and how can they be addressed?

Patient Intake Representatives often face challenges such as managing high patient volumes, handling sensitive patient information, and navigating complex insurance verification procedures. Strong organizational skills and clear communication can help manage the flow of patients efficiently and ensure accuracy in data entry. Building rapport with patients, maintaining professionalism during stressful situations, and staying up-to-date on healthcare regulations are key to overcoming these challenges and providing a positive experience for both patients and the healthcare team.

What is the difference between Patient Intake Representative vs Medical Office Assistant?

AspectPatient Intake RepresentativeMedical Office Assistant
CredentialsHigh school diploma; some roles may require certification in medical billing or customer serviceHigh school diploma; certification in medical assisting often preferred
Work EnvironmentFront desk of clinics, hospitals, or healthcare officesMedical offices, clinics, hospitals, performing administrative and clinical tasks
Primary ResponsibilitiesScheduling appointments, patient check-in, insurance verificationScheduling, patient intake, basic clinical support, administrative tasks

Both roles involve patient interaction and administrative duties in healthcare settings. The Patient Intake Representative primarily focuses on patient check-in and insurance verification, while the Medical Office Assistant may handle a broader range of clinical and administrative tasks. The roles often overlap but differ in scope and responsibilities.

What are popular job titles related to Patient Intake Representative jobs in Illinois?

For Patient Intake Representative jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Patient Intake Representative jobs in Illinois look for?

The top searched job categories for Patient Intake Representative jobs in Illinois are:

What are popular job titles related to Patient Intake Representative jobs in IL?

For Patient Intake Representative jobs in IL, the most frequently searched job titles are:

Patient Intake Representative jobs near you
Infographic showing various Patient Intake Representative job openings in Illinois as of August 2026, with employment types broken down into 3% As Needed, 56% Full Time, 35% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,151 per year, or $17.4 per hour.

Patient Service Representative I

Solaris Health (UroPartners and Urologic Specialists of Northwest Indiana )

La Grange, IL

$18 - $19.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Description

 GENERAL SUMMARY

  • Work Location: 5201 S Willow Springs Rd #380 Lagrange, Il 60525
  • Full Time; M-F. No nights, weekends, or observed holidays at this time! 
  • Starting range: $18.00-19.25
  • We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package!

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life Insurance
  • Pet Insurance
  • Health savings account
  • Paid sick time
  • Paid time off
  • Paid holidays
  • Profit sharing
  • Retirement plan

The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience, either by phone or in person, is exemplary. The Patient Service Representative I will coordinate clerical tasks such as answering the phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. They are responsible for moving the patients through the intake and checkout process including patient registration, scanning and filing medical records, collecting co-payments, deductibles, and any outstanding balances. The Patient Service Representative I must ensure that all procedures, from identifying correct patient files to verifying insurance information, are closely followed to create a seamless patient experience between clerical and clinical staff.


ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

  • Welcomes and greets all patients and visitors, in person or over the phone.
  • Is responsible for keeping the front desk area clean and organized.
  • Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information (ex. co-payments and insurance cards).
  • Collects outstanding patient balances.
  • Obtains referrals and authorizations when required.
  • Scans incoming faxes, consents, reports, and all other patient information into patient chart.
  • Generates batch transmittal reports for each day.
  • Facilitates the patient flow by notifying the provider or other medical staff of the patients' arrival, being aware of delays, and communicating with patients and clinical staff.
  • Schedules follow up services and office visits for patients.
  • Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
  • Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
  • Protects patient confidentiality, making sure protected health information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
  • Ensures proper hand off of responsibilities once their task is completed.
  • Meets established attendance criteria and starts work promptly. Punctual and dependent for assigned/confirmed shifts.
  • Respects and acknowledges the organizations commitment to cultural diversity, which is expressed through behavior, language and actions.
  • Consistently demonstrates good use of time and resources.
  • Ensuring that all medical records are accurate and complete.
  • Performs other position related duties as assigned.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

  • N/A

KNOWLEDGE | SKILLS | ABILITIES

  • Skill in using computer programs and applications including Microsoft Office. Knowledge in healthcare systems operations and experience in navigating EMRs.
  • Ability to answer multiple incoming telephone calls.
  • Demonstrate excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations.
  • Customer-oriented with ability to remain calm in difficult situations.
  • Ability to work independently and manage multiple deadlines.
  • Ability to comprehend established office routines and policies.
  • Ability to keep financial records and perform mathematical tasks.
  • Knowledge of Medical Terminology.
  • Excellent verbal and written communication skills.
  • Proficient interpersonal relations skills.
  • Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
  • Ability to navigate online health insurance portals to verify benefits.
  • Regularly adheres and supports compliance and accreditation efforts as assigned including, but not limited to OSHA, HIPAA & CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse.
  • Complies with HR confidentiality standards.


Requirements

EDUCATION REQUIREMENTS

  • High School Diploma or equivalent required.
  • Some college work preferred.

EXPERIENCE REQUIREMENTS

  • Minimum of 1-3 years' customer service experience required. Experience in a medical office; specifically, urology, preferred.
  • Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.

REQUIRED TRAVEL

  • N/A

PHYSICAL DEMANDS

Carrying Weight

Frequency

1-25 lbs.

Frequent from 34% to 66%

26-50 lbs.

Occasionally from 2% to 33%

Pushing/Pulling

Frequency

1-25 lbs.

Seldom, up to 2%

100 + lbs.

Seldom, up to 2%

Lifting - Height, Weight

Frequency

Floor to Chest, 1 -25 lbs.

Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs.

Seldom: up to 2%

Floor to Waist, 1-25 lbs.

Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs.

Seldom: up to 2%


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