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Patient Intake Representative Jobs in Illinois (NOW HIRING)

Shawnee Health

Patient Intake Registration I

Marion, IL

$16 - $24/hr

Shawnee Health - Patient Intake Registration I Join Southern Illinois' leading healthcare organization, with over 380 team members who believe that in taking care of each other and our patients and ...

New

Confidential - Hospice Jobs

Intake Coordinator

Chicago, IL

$18.50 - $25.25/hr

Summary Responsible for managing all aspects of the patient intake process including managing the ... The above statements are intended to be a representative summary of the major duties and ...

Summit BHC

Intake RN

Champaign, IL · On-site

The Intake RN performs the daily operations of patient intake and/or admissions, with may include ... Communicates projected admissions to designated internal representative in a timely manner.

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All JobsPatient Intake Representative JobsPatient Intake Representative Jobs in Illinois

Patient Intake Representative information

See Illinois salary details

$12

$17

$22

How much do patient intake representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for patient intake representative in Illinois is $17.38, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $18.17 per hour, depending on experience, location, and employer.

What does a patient intake representative do?

A Patient Intake Representative is responsible for greeting patients, collecting personal and insurance information, verifying medical records, and ensuring all necessary forms are completed before a patient receives care. They often answer patient questions, schedule appointments, and serve as a liaison between patients and medical staff. Their role is crucial for maintaining accurate records and providing a smooth, welcoming experience for patients entering a healthcare facility.

What are the key skills and qualifications needed to thrive as a patient intake representative, and why are they important?

To thrive as a Patient Intake Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with experience in healthcare administration being highly beneficial. Familiarity with electronic health record (EHR) systems and patient management software is typically required, along with understanding HIPAA regulations. Outstanding communication, empathy, and multitasking abilities help you excel in patient interactions and collaborate with healthcare teams. These skills are vital for ensuring accurate patient information, a smooth intake process, and a positive first impression for patients entering a healthcare facility.

What are some common challenges a patient intake representative may encounter and how can they be addressed?

Patient Intake Representatives often face challenges such as managing high patient volumes, handling sensitive patient information, and navigating complex insurance verification procedures. Strong organizational skills and clear communication can help manage the flow of patients efficiently and ensure accuracy in data entry. Building rapport with patients, maintaining professionalism during stressful situations, and staying up-to-date on healthcare regulations are key to overcoming these challenges and providing a positive experience for both patients and the healthcare team.

What is the difference between Patient Intake Representative vs Medical Office Assistant?

AspectPatient Intake RepresentativeMedical Office Assistant
CredentialsHigh school diploma; some roles may require certification in medical billing or customer serviceHigh school diploma; certification in medical assisting often preferred
Work EnvironmentFront desk of clinics, hospitals, or healthcare officesMedical offices, clinics, hospitals, performing administrative and clinical tasks
Primary ResponsibilitiesScheduling appointments, patient check-in, insurance verificationScheduling, patient intake, basic clinical support, administrative tasks

Both roles involve patient interaction and administrative duties in healthcare settings. The Patient Intake Representative primarily focuses on patient check-in and insurance verification, while the Medical Office Assistant may handle a broader range of clinical and administrative tasks. The roles often overlap but differ in scope and responsibilities.

What are popular job titles related to Patient Intake Representative jobs in Illinois?

For Patient Intake Representative jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Patient Intake Representative jobs in Illinois look for?

The top searched job categories for Patient Intake Representative jobs in Illinois are:

What are popular job titles related to Patient Intake Representative jobs in IL?

For Patient Intake Representative jobs in IL, the most frequently searched job titles are:

Patient Intake Representative jobs near you
Infographic showing various Patient Intake Representative job openings in Illinois as of August 2026, with employment types broken down into 3% As Needed, 56% Full Time, 35% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,151 per year, or $17.4 per hour.

Patient Intake Registration I

Shawnee Health

Marion, IL

$16 - $24/hr

Full-time

Posted 2 days ago

New

Job description

Shawnee Health – Patient Intake Registration I
Join Southern Illinois’ leading healthcare organization, with over 380 team members who believe that in taking care of each other and our patients and clients, we create new opportunities for success and bring big dreams to life.
Shawnee Health is seeking a full-time Patient Intake Registration I for our Shawnee Health Center, Marion Medical office. This position reports directly to the Patient Intake Registration Supervisor.
Responsibilities
  • Responsible for scheduling and documenting all patient interactions in the appropriate location within the practice management/EHR systems.
  • Promptly and professionally answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality policies.
  • Accurately and efficiently checks patients in; checking insurance/Medicaid eligibility, collecting co-pays, updating all information into practice management system.
  • Collects and enters patient intake information into the appropriate area of the practice manage system with accurate information.
  • Effectively schedules return appointments according to established protocols.
  • Ability to complete SFA applications proficiently and pass testing for SFA Application processing as indicated on an annual basis.
  • Refers patients to the appropriate staff, according to patient request per established protocols. i.e. triage, medical records, patient care coordinators, case management and ACA staff.
  • Utilizes practice management system to schedule appointments according to established protocols.
  • Ability to balance money drawers/bank deposits daily in accordance with SH policies.
  • Ability to access/monitor patient recall plans, notifying patients, scheduling follow up visits.
  • Participates in internal education opportunities relevant to the front desk operations and customer service environment.
  • Attends/completes all assigned training through Paycor Learning and other resources as required.
  • Meets Shawnee Health and department benchmarks and or quality indicators as monitored through audits and or recordings.
  • Supports organizational changes, demonstrates flexibility in providing coverage as needed during times of high volume or staff shortages.
  • Required to work a flexible schedule, including some evenings, weekends, and early morning hours.
  • Reliable transportation on the job is mandatory
Requirements
Must meet Customer Service principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you)
Must be capable of high level of discretion in handling confidential information.
Must be capable of independent problem solving with moderate supervision.
Must be competent in the use of computers.
Must have excellent communication skills, both written and verbal in addition to interpersonal and organizational skills.
Must have the ability to maintain patient and employee confidentiality.
Starting salary – $16.00

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