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Patient Financial Services Representative Jobs in Connecticut

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Patient Financial Services Representative information

See Connecticut salary details

$13

$17

$22

How much do patient financial services representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for patient financial services representative in Connecticut is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $17.16 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Financial Services Representative, and why are they important?

To thrive as a Patient Financial Services Representative, you need strong knowledge of medical billing, insurance processes, and healthcare regulations, often supported by a high school diploma and relevant experience. Proficiency with billing software, electronic health records (EHRs), and insurance verification systems is typically required. Exceptional customer service, attention to detail, and effective communication skills help you navigate complex financial matters with patients and colleagues. These skills are vital for accurate billing, timely reimbursements, and ensuring a positive patient experience within healthcare organizations.

What are the most common challenges faced by Patient Financial Services Representatives, and how can they be successfully managed?

Patient Financial Services Representatives often encounter challenges such as resolving complex billing issues, handling sensitive conversations about payment with patients, and staying updated with changing insurance regulations. Success in this role involves strong communication skills, attention to detail, and a compassionate approach to assisting patients. Regular training on insurance policies and billing systems, as well as collaborating closely with clinical and administrative teams, helps representatives manage these challenges and provide quality service.

What are Patient Financial Services Representatives?

Patient Financial Services Representatives are healthcare professionals who assist patients with billing, insurance claims, and payment processes in medical facilities. They help patients understand their medical bills, verify insurance coverage, resolve account discrepancies, and set up payment plans if needed. These representatives act as a liaison between patients, insurance companies, and healthcare providers to ensure accurate and timely processing of payments and financial information.

What is the difference between Patient Financial Services Representative vs Medical Billing Specialist?

AspectPatient Financial Services RepresentativeMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHospital, clinic, or healthcare facility front deskMedical office or billing company
Employer & IndustryHospitals, clinics, healthcare providersMedical billing companies, healthcare providers
Primary FocusPatient interactions, insurance verification, billing assistanceProcessing and submitting medical claims, coding

While both roles involve healthcare billing, the Patient Financial Services Representative primarily interacts with patients and handles insurance verification, whereas the Medical Billing Specialist focuses on processing claims and coding. Both roles are essential in healthcare revenue cycle management but differ in daily tasks and patient contact level.

What are popular job titles related to Patient Financial Services Representative jobs in Connecticut? For Patient Financial Services Representative jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Patient Financial Services Representative jobs in Connecticut look for? The top searched job categories for Patient Financial Services Representative jobs in Connecticut are:
Infographic showing various Patient Financial Services Representative job openings in Connecticut as of May 2026, with employment types broken down into 2% As Needed, 48% Full Time, 43% Part Time, and 7% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $36,322 per year, or $17.5 per hour.
Patient Financial Services Reimbursement Specialist I

Patient Financial Services Reimbursement Specialist I

Nuvance Health

Danbury, CT • On-site

$19.54 - $29/hr

Full-time

This job post has expired today. Applications are no longer accepted.


Nuvance Health rating

7.1

Company rating: 7.1 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

369th of 864 rated healthcare providers


Job description

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.

Summary:

Coordinates and monitors all aspects of Patient Financial Services daily functions, including billing compliance and accounts receivable functions. Responsible for the assigned area�s claims submission, payment application, denial management, and account follow-up to ensure optimal reimbursement.

Responsibilities:

1. Accurately processes claims, payments, rejections, refunds, credit balances and unapplied cash on a daily basis and performs timely follow-up. 2. Confirms electronic and hard-copy billing of any delinquent claims. Rebills and follow-ups of all delinquent claims. 3. Responds to all patient and payer inquiries, denials, correspondence and telephone inquiries. 4. Advises other areas of updated insurance information and claim denials, i.e., registration. 5. Follows through with education of rules and regulations in the managed care system, as well as State & Federal guidelines. 6. Adjusts account balances to specific account needs. 7. Maintains Contract Management reporting (i.e., payment errors, carve out billings) and updates any information as needed or requested by supervisor. 8. Responsible for reviewing and resolving patient/insurance credit/debit balances and ensure proper communication is delivered to the patient. 9. Adheres to all policies and procedures related to federal, state and department compliance for the position. 10. Maintains and Model the Organization�s values. 11. Demonstrates regular, reliable and predictable attendance. 12. Performs other duties as required.

Required: • High School Graduate or Equivalent required • Data entry and customer service experience preferred. • Six months minimum experience in billing and collections is preferred • Medical Office/Healthcare experience preferred.

Company: Nuvance Health

Org Unit: 1785

Department: Patient Accounting

Exempt: No

Salary Range: $19.54 - $29.00 Hourly

 

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