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How much do patient services assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for patient services assistant in Connecticut is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.25 per hour, depending on experience, location, and employer.

What Is a Patient Services Assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

What are the key skills and qualifications needed to thrive as a Patient Services Assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What are the main challenges Patient Services Assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What are Patient Services Assistants?

Patient Services Assistants are healthcare support professionals who help ensure the smooth operation of hospitals and clinics by assisting patients and medical staff. Their duties typically include greeting and directing patients, scheduling appointments, updating patient records, and providing general administrative support. They play a crucial role in maintaining a welcoming environment and ensuring that patients receive timely and efficient service. Patient Services Assistants often serve as a key point of contact between patients and healthcare providers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

More about Patient Services Assistant jobs
What are the most commonly searched types of Patient Services jobs in Connecticut? The most popular types of Patient Services jobs in Connecticut are:
What are popular job titles related to Patient Services Assistant jobs in Connecticut? For Patient Services Assistant jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Patient Services Assistant jobs in Connecticut look for? The top searched job categories for Patient Services Assistant jobs in Connecticut are:
What cities in Connecticut are hiring for Patient Services Assistant jobs? Cities in Connecticut with the most Patient Services Assistant job openings:
Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Connecticut as of May 2026, with employment types broken down into 1% As Needed, 55% Full Time, 42% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $37,552 per year, or $18.1 per hour.
Patient Support Service Assistant

Patient Support Service Assistant

Yale New Haven Health

New London, CT • On-site

Full-time

Posted 17 days ago

Yale New Haven Health rating

7.3

Company rating: 7.3 out of 10

Based on 225 frontline employees who took The Breakroom Quiz

290th of 864 rated healthcare providers

Job description

Overview
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Provides Patient Transport And Various Other Patient Services To Support Nursing Units. Assists Ancillary Departments In Adhering To Their Procedure Scheduling.
EEO/AA/Disability/Veteran
Responsibilities
  • 1. Ensures Patient Safety And Comfort.
  • 2. Transfers Patients From Non-Ambulatory To Ambulatory Status; To Stretcher, Bed, Unit, Surgery Or Other Ancillary Departments For Testing, Etc. Also Assists Patient In Transfers From Bed To Chair, Commode, Bathroom Etc.
  • 3. Proficient In Telephone Skills With The Ability To Access Tele-Tracking Phone Lines Through Out The Hospital Along With The Ability To Prioritize Transfers With In The Tele-Tracking System And Keep Communication Open With The Dispatcher.
  • 4. Assist Life Star Personnel With Patient Transfers And Provides An Escort To The Appropriate Area Of The Hospital.
  • 5. Ensure O2 Tanks And Other Equipment Transfer With The Patient. If Equipment Is Not Reading Appropriately Notifies A Nurse To Resolve Issue Prior To Transport.
  • 6. Cleans All Equipment After Each Use And Documents Issues With Faulty Equipment And Delivers The Equipment To Biomedical Engineering To Be Repaired.
  • 7. Maintains Certifications In Cpr.
  • 8. Performs One Man Transports For Cardiac Catheterization And Special Procedure Patients Monitoring Patient Throughout Process And Notifies A Nurse Immediately Of Any Excessive Bleeding.
  • 9. Safely Operates All Equipment According To Manufacturer Specification.
  • 10. Able To Transfer Patients With Portable Telemetry.
  • 11. Perform As A Dispatcher When Needed, To Maintain Workflow And Keep Hospital Volunteers Productive And Sustain Communication Between Ancillary Departments And Transporters.
  • 12. Demonstrates A Time Conscious Awareness. Strives To Meet Deadlines And Utilize Time Effectively.
  • 13. Completes All Assigned Tasks. Exercises Good Judgment In Asking For Assistance From Others.
  • 14. Maintains Confidentiality And Uses Discretion When Discussing Patient Matters.
  • 15. Follows All Procedures On Safe Patient Interactions And Body Mechanics.
  • 16. Adheres To All Safety Procedures In The Handling Of Hazardous Materials And Blood Borne Pathogens.
  • 17. Meets Performance Expectations For Customer Service, Teamwork, Resource Utilization, And Staff And Self Development As Outlined In Performance Review.
  • 18. Performs Other Duties As Assigned Or Directed To Ensure Smooth Operation Of The Department/Unit.

Qualifications
EDUCATION
High School Graduate Or Equivalent.
EXPERIENCE
Previous Experience In Patient Related Activities Is Helpful.
LICENSURE
Not Applicable
SPECIAL SKILLS
Must Have Excellent Customer Skills
YNHHS Requisition ID
181701

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