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Patient Services Assistant Jobs in Connecticut (NOW HIRING)

Imh

Patient Service Representative

Bridgeport, CT · On-site

$17.86 - $23.22/hr

Proactively requests payments from patients on current and past medical services. Receives and ... May assist patients into/out of the clinic. Location: Intermountain Health Park City Hospital Work ...

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How much do patient services assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for patient services assistant in Connecticut is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.25 per hour, depending on experience, location, and employer.

What Is a Patient Services Assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

What are the key skills and qualifications needed to thrive as a Patient Services Assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What are the main challenges Patient Services Assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What are Patient Services Assistants?

Patient Services Assistants are healthcare support professionals who help ensure the smooth operation of hospitals and clinics by assisting patients and medical staff. Their duties typically include greeting and directing patients, scheduling appointments, updating patient records, and providing general administrative support. They play a crucial role in maintaining a welcoming environment and ensuring that patients receive timely and efficient service. Patient Services Assistants often serve as a key point of contact between patients and healthcare providers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

More about Patient Services Assistant jobs
What are the most commonly searched types of Patient Services jobs in Connecticut? The most popular types of Patient Services jobs in Connecticut are:
What are popular job titles related to Patient Services Assistant jobs in Connecticut? For Patient Services Assistant jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Patient Services Assistant jobs in Connecticut look for? The top searched job categories for Patient Services Assistant jobs in Connecticut are:
What cities in Connecticut are hiring for Patient Services Assistant jobs? Cities in Connecticut with the most Patient Services Assistant job openings:
Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Connecticut as of May 2026, with employment types broken down into 1% As Needed, 55% Full Time, 42% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $37,552 per year, or $18.1 per hour.
Assistant Patient Services Manager-Sherman 5

Assistant Patient Services Manager-Sherman 5

Yale New Haven Health

New Haven, CT

Other

Posted yesterday

Yale New Haven Health rating

7.3

Company rating: 7.3 out of 10

Based on 225 frontline employees who took The Breakroom Quiz

290th of 864 rated healthcare providers

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The Assistant Patient Services Manager (APSM) is responsible for ensuring high quality, safe reliable, and efficient care, in a defined functional area of patient services. The APSM uses managerial, interpersonal, and clinical skills to model, motivate, and monitor performance resulting in superior quality service, and financial outcomes. Responsibilities and accountabilities are held on a 24/7 basis. The Nursing strategic framework will be utilized by incorporating transformational leadership, structural empowerment, exemplary professional practice and new knowledge, innovation, and improvements. The APSM will collaborate with the PSM on a consistent basis to ensure communication of effectiveness of the above and all role responsibilities defined below.
EEO/AA/Disability/Veteran


Responsibilities
  • 1. Patient Flow: Serve as the clinical leader working in collaboration with the charge nurse, bed management and medical teams, and other members of the healthcare team and ancillary services to ensure safe patient flow (in all care settings), facilitating the right patient, in the right bed or type of service, at the right time. In addition, in non-inpatient areas, serves as the clinical leader, responsible to oversee that safe patient flow is maintained and appropriate nursing and support staff are available while ensuring safety and efficiency.
    • 1.1 Shares accountability for safe, effective, high quality care and optimal outcomes in the patient care unit/department.
  • 2. Staffing and Effectiveness: Accountable to ensure safe staffing levels and clinical competence to provide excellent nursing care to every patient in the unit, clinic, or non-inpatient care area.
    • 2.1 Provides direct patient care as unit/ service line requires to ensure appropriate staffing levels and skill mix are maintained.
  • 3. Financial Performance: Participate in unit strategies to ensure the financial well-being of the organization and how the unit's day to day clinical operations impact the overall financial state of YNHH.
    • 3.1 Demonstrate a solid understanding of financial forecast related to organizational mission, vision, and values and organizational strategic business plan.
  • 4. Quality and Safety: A key leader who role models and supports excellence in clinical practice and promotes a culture of safe, high quality care on the unit/department. This will achieve superior outcomes.
    • 4.1 Ensures unit/ area visibility by conducting regular patient, staff and leader rounding.
  • 5. Service Excellence: Ensures the delivery of Patient and Family Centered Care (PFCC) at YNHH by working with patients and their families based on the four principles of PFCC: Participation, Dignity and Respect, Information Sharing, and Collaboration. Role Model YNHH Service Excellence Pledge standards creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, family/friends, physicians, staff, and support department personnel.
    • 5.1 Identify and analyze trends in service excellence and ensure staff accountability for adherence to YNHH Service Excellence standards.
  • 6. Patient Flow: Serve as clinical leader under direction of APSM, working in collaboration with the charge nurse, front desk and checkout, and medical teams, and other members of the healthcare team and ancillary services to ensure safe patient flow (in all care settings). Oversees safe patient flow is maintained related to clinical support staff in outpatient urology while ensuring safety and efficiency.

Qualifications

EDUCATION

Bachelor's degree is required: Master's preferred (One degree must be in nursing.)

EXPERIENCE

Two years of clinical nurse experience and a minimum of 1 year leadership/supervisory experience (this may include committees, charge role, project management or other experiences that demonstrate leadership qualities.

LICENSURE

Current CT state RN licensure and/or eligibility for CT state RN licensure required. Specialty certification preferred or willing to obtain within 18 months of hire.

SPECIAL SKILLS

Ability to direct a diverse work force in a 24 hour per day operational environment. Passion for leading others in a challenging and changing environment by utilizing innovation, technology, and best practices.


YNHHS Requisition ID
174356Qualifications:

EDUCATION

Bachelor's degree is required: Master's preferred (One degree must be in nursing.)

EXPERIENCE

Two years of clinical nurse experience and a minimum of 1 year leadership/supervisory experience (this may include committees, charge role, project management or other experiences that demonstrate leadership qualities.

LICENSURE

Current CT state RN licensure and/or eligibility for CT state RN licensure required. Specialty certification preferred or willing to obtain within 18 months of hire.

SPECIAL SKILLS

Ability to direct a diverse work force in a 24 hour per day operational environment. Passion for leading others in a challenging and changing environment by utilizing innovation, technology, and best practices.

Education:UNAVAILABLEEmployment Type: UNAVAILABLE

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