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Patient Experience Manager Jobs in Rochester, NY

TRILLIUM HEALTH INC

Manager, Nursing

Rochester, NY · On-site

$80K - $115K/yr

... patient experience. Duties/Responsibilities: * Provide leadership and oversight for nursing teams ... Manage staffing schedules, coverage plans, and resource allocation for all practices.  * Conduct ...

King's Daughters

Supervisor, Patient Care

Pavilion, NY · On-site

Coordinates staffing schedules and manages time-off requests to maintain adequate coverage and ... All experience must be paid and in the same related field. Part-time and PRN experience will be ...

Walgreens

Healthcare Services Pharmacist

Henrietta, NY · On-site

Supports efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g., patient consultation, medication management, drug therapy reviews, and ...

Walgreens

Pharmacy Operations Manager

Rochester, NY · On-site

Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...

Walgreens

Pharmacy Operations Manager

Rochester, NY · On-site

Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...

Walgreens

Pharmacy Operations Manager

Rochester, NY · On-site

Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...

Walgreens

Pharmacy Operations Manager

Rochester, NY · On-site

Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time ... Leads training, coaching, and performance management of pharmacy technicians. Makes decisions ...

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Patient Experience Manager information

See Rochester, NY salary details

$15

$39

$68

How much do patient experience manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for patient experience manager in Rochester, NY is $39.36, according to ZipRecruiter salary data. Most workers in this role earn between $23.22 and $50.77 per hour, depending on experience, location, and employer.

What does a patient experience manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are some typical responsibilities of a patient experience manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

What are the key skills and qualifications needed to thrive in the patient experience manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are the most commonly searched types of Patient Experience jobs in Rochester, NY?

The most popular types of Patient Experience jobs in Rochester, NY are:

What are popular job titles related to Patient Experience Manager jobs in Rochester, NY?

For Patient Experience Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Patient Experience Manager jobs in Rochester, NY look for?

The top searched job categories for Patient Experience Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Patient Experience Manager jobs?

Cities near Rochester, NY with the most Patient Experience Manager job openings:

Patient Experience Manager jobs near you
Infographic showing various Patient Experience Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $81,861 per year, or $39.4 per hour.

Patient Representative

Rochester Regional Health

Rochester, NY • On-site

$19.46 - $28.55/hr

Part-time

This job post has expired 1 day ago. Applications are no longer accepted.

Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 219 frontline employees who took The Breakroom Quiz

306th of 891 rated healthcare providers

Job description

Job Title: Patient Representative
Department: Admin/Business Support
Location: SLH - CPH Main (50 Leroy St, Potsdam, NY 13676)
Hours Per Week: Per Diem
Schedule: Day
SUMMARY:
Utilize electronic medical record (EMR) modules and other office equipment to perform all clerical tasks in an efficient and timely manner. Works in collaboration with physicians (MD, DO), Physician Assistants (PA), Certified Nurse Midwife (CNM), and Nurse Practitioner (NP).
RESPONSIBILITIES:
  • Patient Care Support & Communication: Assist providers by supporting patient encounters, ensuring accurate documentation in EMRs, and maintaining open communication with the care team, patients, and caregivers.
  • Administrative & Scheduling Duties: Manage clerical tasks such as scheduling, referrals, phone communication, record preparation, and collection of payments. Help maintain efficient patient schedules and support billing and insurance inquiries.
  • Compliance & Quality Assurance: Ensure adherence to organizational policies, healthcare regulations, and DNV accreditation standards. Collaborate with management to resolve clerical issues and enhance patient service quality.
  • Team Collaboration & Continuous Improvement: Work closely with St. Lawrence Health System and PPM teams on daily operations, educational programs, and process improvements. Participate in special projects and promote the organization's mission and core values.

PREFERRED QUALIFICATIONS:
  • Advanced technical training and/or certification
  • Formal education beyond High School
  • Minimum of 1-year recent outpatient medical office experience Knowledge in electronic health record (EHR / EMR) usage and medical terminology

UNION:
1199-200B SEIU (CPH) Clerical
Note: Not all per diem roles are union eligible
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.
PAY RANGE:
$19.46 - $28.55
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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