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Patient Experience Manager Jobs in Rochester, NY

Trillium Health

Patient Experience Coordinator

Rochester, NY · On-site

$17.25 - $22.75/hr

Under the direction of the Manager, Quality, the Patient Experience Coordinator is responsible for developing the strategy and leading implementation to improve understanding and results across our ...

ZOLL LifeVest

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Manage device and garment inventory * Disclose family relationship with any potential referral source Qualifications: * Have 1 year patient care experience * Patient experience must be in a paid ...

ZOLL Medical

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Manage device and garment inventory * Disclose family relationship with any potential referral source Qualifications: * Have 1 year patient care experience * Patient experience must be in a paid ...

ZOLL LifeVest

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Manage device and garment inventory * Disclose family relationship with any potential referral source Qualifications: * Have 1 year patient care experience * Patient experience must be in a paid ...

ZOLL LifeVest

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Manage device and garment inventory * Disclose family relationship with any potential referral source Qualifications: * Have 1 year patient care experience * Patient experience must be in a paid ...

ZOLL LifeVest

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Manage device and garment inventory * Disclose family relationship with any potential referral source Qualifications: * Have 1 year patient care experience * Patient experience must be in a paid ...

Aspen Dental

Patient Coordinator

Rochester, NY

$16 - $17/hr

When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience ... Additional tasks as assigned by the Manager Preferred Qualifications * High school diploma or ...

Aspen Dental

Patient Coordinator

Rochester, NY

$17 - $19/hr

When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience ... Additional tasks as assigned by the Manager Preferred Qualifications * High school diploma or ...

Aspen Dental

Patient Coordinator

Rochester, NY · On-site

$17 - $19/hr

When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience ... Additional tasks as assigned by the Manager Preferred Qualifications * High school diploma or ...

Aspen Dental

Patient Coordinator

Batavia, NY · On-site

$18 - $22/hr

When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience ... Additional tasks as assigned by the Manager Preferred Qualifications * High school diploma or ...

Aspen Dental

Patient Coordinator

Batavia, NY · On-site

$18 - $22/hr

When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience ... Additional tasks as assigned by the Manager Preferred Qualifications * High school diploma or ...

Aspen Dental

Patient Coordinator

Rochester, NY · On-site

$16 - $17/hr

When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience ... Additional tasks as assigned by the Manager Preferred Qualifications * High school diploma or ...

Aspen Dental

Patient Coordinator

Rochester, NY · On-site

$16 - $17/hr

When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience ... Additional tasks as assigned by the Manager Preferred Qualifications * High school diploma or ...

Aspen Dental

Patient Coordinator

Batavia, NY

$18 - $22/hr

When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience ... Additional tasks as assigned by the Manager Preferred Qualifications * High school diploma or ...

Aspen Dental

Patient Coordinator

Rochester, NY · On-site

$17 - $19/hr

When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience ... Additional tasks as assigned by the Manager Preferred Qualifications * High school diploma or ...

Ivy Rehab

Patient Representative

Hopewell, NY · On-site

$20 - $22/hr

... on patient experience. They work collaboratively with clinicians and colleagues to provide ... Great time management and ability to multi-task in a fast-paced environment. * Self-motivated with ...

Ivy Rehab Network

Patient Coordinator

Hopewell, NY · On-site

$20 - $24/hr

... on patient experience. They work collaboratively with clinicians and colleagues to provide ... Great time management and ability to multi-task in a fast-paced environment. * Self-motivated with ...

Ivy Rehab Network

Patient Representative

Hopewell, NY · On-site

$20 - $22/hr

... on patient experience. They work collaboratively with clinicians and colleagues to provide ... Great time management and ability to multi-task in a fast-paced environment. * Self-motivated with ...

Town Square Health

Patient Care Navigator

Rochester, NY · On-site

$20 - $25/hr

Nurse Practice Manager About Town Square Health Town Square Health is reimagining what healthcare ... experience healthcare. Our primary care locations serve Medicare-eligible patients, and we're ...

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Patient Experience Manager information

See Rochester, NY salary details

$15

$39

$68

How much do patient experience manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for patient experience manager in Rochester, NY is $39.36, according to ZipRecruiter salary data. Most workers in this role earn between $23.22 and $50.77 per hour, depending on experience, location, and employer.

What does a patient experience manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are some typical responsibilities of a patient experience manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

What are the key skills and qualifications needed to thrive in the patient experience manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are the most commonly searched types of Patient Experience jobs in Rochester, NY?

The most popular types of Patient Experience jobs in Rochester, NY are:

What are popular job titles related to Patient Experience Manager jobs in Rochester, NY?

For Patient Experience Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Patient Experience Manager jobs in Rochester, NY look for?

The top searched job categories for Patient Experience Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Patient Experience Manager jobs?

Cities near Rochester, NY with the most Patient Experience Manager job openings:

Patient Experience Manager jobs near you
Infographic showing various Patient Experience Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $81,861 per year, or $39.4 per hour.

Patient Experience Coordinator

Trillium Health

Rochester, NY • On-site

$17.25 - $22.75/hr

Other

Posted 11 days ago

Job description

Job Title: Patient Experience Coordinator
Department: Clinic
Position type: Full-Time
FLSA: Non-Exempt
Job Summary:
Join us and be part of a mission-driven team that prioritizes innovation, collaboration, and continuous development. Under the direction of the Manager, Quality, the Patient Experience Coordinator is responsible for developing the strategy and leading implementation to improve understanding and results across our patient experience metrics. The Patient Experience Coordinator provides coaching and support to the agency to ensure effective, successful patient experiences and improve patient satisfaction and outcomes, supporting our operations. The Patient Experience Coordinator will be the organization's designee to receive, respond to, and follow up on patient feedback.
Duties/Responsibilities:
  • Leads and supports organization-wide initiatives that enhance the patient experience and promote a culture of patient-centered care.
  • Partners with department leaders to address patient experience challenges and implement sustainable improvement strategies.
  • In collaboration with applicable stakeholders, leads the effort to develop clear standards and expectations regarding patient experience while being attentive to the individual culture of each health center.
  • Understands the patient journey and which aspects of the patient experience drive satisfaction, as well as dissatisfaction.
  • Analyzes patient satisfaction surveys, feedback, and experience metrics to identify trends, opportunities, and actionable recommendations.
  • Serves as the primary point of contact for patient feedback, including compliments, concerns, and complaints, ensuring timely follow-up and resolution.
  • Monitors, investigates, and documents patient feedback, concerns, corrective actions, and resolutions in accordance with organizational standards.
  • Monitors and investigates incidents related to challenging patients and provides feedback and recommendations accordingly.
  • Conducts regular site visits and observations to assess the patient environment, patient-staff interactions, and opportunities to improve service excellence.
  • Regularly reviews interior and exterior atmosphere for patient comfort, accessibility, safety, cleanliness, décor, updated signage, posters, and promotional materials.
  • Develops and facilitates training and educational programs that support exceptional patient experiences and customer service skills.
  • Leads the Patient Experience Committee and participates in cross-functional meetings, workgroups, and quality improvement initiatives.
  • Supports case conferences and interdisciplinary discussions to ensure patient concerns and outcomes are appropriately addressed and documented.
  • Prepares and presents patient experience reports, findings, and recommendations to leadership, departments, and committees.
Miscellaneous
  • Requires the ability and commitment to respect and support patients, other employees, and visitors with various lived experiences.
  • Requires individual demonstration of commitment to the mission, vision, One Trillium values, behaviors, and modeling them in the organization.
  • Responsible for maintaining the confidentiality of all patient, client, employee, protected, and proprietary information.
  • Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits and quality improvement plans.
  • Required to participate in continuous improvement of job responsibilities and organizational or work processes to advance the organization or department.
  • Other specific duties as assigned.
Required Skills/Abilities:
  • Strong written and oral communication skills
  • High proficiency in Word, Excel, Outlook, and PowerPoint
  • Able to work independently and manage workflows in a fast-paced and highly confidential environment
  • Excellent organizational skills and attention to detail
  • Ability to multitask
Education and Experience:
  • Minimum 3 years of experience working in a clinical or healthcare setting, focusing on customer service and de-escalation
  • Minimum Associate's in Community and Human Services
  • Minimum 1 year of experience with EMR systems; Epic strongly preferred

Physical Requirements:
While performing the duties of this job the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. Occasionally the employee must stoop, bend and lift or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

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