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Director Patient Experience Jobs in Rochester, NY

Ivy Rehab

Patient Representative

Hopewell, NY · On-site

$20 - $22/hr

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient ...

Ivy Rehab Network

Patient Coordinator

Hopewell, NY · On-site

$20 - $24/hr

Our Patient Coordinators are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care ...

Ivy Rehab Network

Patient Representative

Hopewell, NY · On-site

$20 - $22/hr

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient ...

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All JobsPatient Experience JobsDirector Patient Experience JobsDirector Patient Experience Jobs in Rochester, NY

Director Patient Experience information

See Rochester, NY salary details

$33.1K

$119.6K

$171.7K

How much do director patient experience jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director patient experience in Rochester, NY is $119,637.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,700.00 and $144,100.00 per year, depending on experience, location, and employer.

What does a director patient experience do?

A Director of Patient Experience leads initiatives to improve patient satisfaction, engagement, and overall healthcare quality. They analyze patient feedback, implement service improvements, and collaborate with medical teams to enhance care delivery. Their role often includes training staff, developing policies, and ensuring a compassionate, patient-centered approach. By fostering a positive healthcare environment, they help improve patient outcomes and organizational reputation.

What are the key skills and qualifications needed to thrive in the director patient experience position?

To thrive as a Director Patient Experience, you need a solid background in healthcare administration, patient relations, and experience leading cross-functional teams, typically supported by a bachelor's or master's degree in healthcare management or a related field. Familiarity with patient satisfaction measurement tools like Press Ganey, HCAHPS survey platforms, and CRM systems is often necessary. Exceptional interpersonal, communication, and problem-solving skills help you drive organizational change and foster a patient-centered culture. These abilities are crucial for successfully improving patient outcomes, satisfaction levels, and overall service quality in healthcare organizations.

What are some typical challenges faced by a director patient experience and how are they addressed?

A Director Patient Experience often faces the challenge of aligning staff at all levels with patient-centered care initiatives while managing varying expectations from patients, families, and clinical teams. Adapting to rapidly changing patient needs and balancing operational constraints with quality improvement goals can also be demanding. These challenges are typically addressed through collaboration, data-driven strategy implementation, ongoing staff training, and regular feedback collection to identify areas for improvement. Building strong relationships across departments and maintaining clear communication channels are essential to creating a culture of excellence in patient experience.

What are the most commonly searched types of Patient Experience jobs in Rochester, NY?

The most popular types of Patient Experience jobs in Rochester, NY are:

What are popular job titles related to Director Patient Experience jobs in Rochester, NY?

For Director Patient Experience jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Director Patient Experience jobs in Rochester, NY look for?

The top searched job categories for Director Patient Experience jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Director Patient Experience jobs?

Cities near Rochester, NY with the most Director Patient Experience job openings:

Director Patient Experience jobs near you
Infographic showing various Director Patient Experience job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $119,637 per year, or $57.5 per hour.

Patient Experience Coordinator

Lattimore Physical Therapy and Sports Rehabilitation Network

Pittsford, NY • On-site

Other

Re-posted 15 days ago

Job description

Medical Secretary Position

Lattimore Physical Therapy is seeking an experienced full-time medical secretary in our fast-paced private practice. The candidate must be a team player who is dependable, and hard-working.

The role of a Medical Secretary is the face of our practice, responsible for structuring patient flow, streamlining all operations, and providing administrative support to our physical therapist and leadership.

Essential competencies:

  • Excellent organizational skills with high attention to detail.
  • Excellent written and verbal communication skills.
  • Excellent social and emotional intelligence.

The primary duties of this position include, but are not limited to:

  • Greet visitors and patients, check-in and check-out, and direct to appropriate personnel.
  • Schedule and confirm patient appointments.
  • Answer telephones
  • Collect patient information and verify insurance coverage.
  • Scan documents
  • Routes faxes and electronic records.
  • Knowledge with HIPAA and privacy compliance laws.
  • No-fault and workers' compensation claim verification and follow ups
  • Complete medical records request
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications
  • Required to work a flexible schedule, days, evenings.

Apply