ZipRecruiter

Log In

1

Director Patient Experience Jobs in Rochester, NY

Town Square Health

Patient Care Navigator

Rochester, NY · On-site

$20 - $25/hr

... experience healthcare. Our primary care locations serve Medicare-eligible patients, and we're ... Direct impact on patient care and outcomes * High visibility and influence in a growing ...

Clear Choice

Patient Intake Coordinator

Rochester, NY

$20 - $24/hr

Monitor patient wait times and partner with the General Manager to ensure a seamless experience * Answer and direct all incoming calls with professionalism and empathy * Maintain and update the ...

ClearChoice

Patient Intake Coordinator

Rochester, NY

$20 - $24/hr

Monitor patient wait times and partner with the General Manager to ensure a seamless experience * Answer and direct all incoming calls with professionalism and empathy * Maintain and update the ...

ClearChoice

Patient Intake Coordinator

Rochester, NY · On-site

$20 - $24/hr

Monitor patient wait times and partner with the General Manager to ensure a seamless experience * Answer and direct all incoming calls with professionalism and empathy * Maintain and update the ...

TRILLIUM HEALTH INC

Director, Nursing

Rochester, NY · On-site

$108K - $155K/yr

Director, Nursing Department: Clinic Position type: Full-Time FLSA: Exempt Job Summary: Join us and ... Provide leadership, oversight of nursing operations and optimization of the patient experience in ...

Trillium Health, Inc.

Director, Nursing

Rochester, NY · On-site

$108 - $155.52/hr

Director, Nursing Regular Full Time 259 Monroe Avenue, Rochester, NY 14607, Rochester, NY, US 30 ... Provide leadership, oversight of nursing operations and optimization of the patient experience in ...

previous pagenext page

Showing results 21-40

All JobsPatient Experience JobsDirector Patient Experience JobsDirector Patient Experience Jobs in Rochester, NY

Director Patient Experience information

See Rochester, NY salary details

$33.1K

$119.6K

$171.7K

How much do director patient experience jobs pay per year?

As of Aug 23, 2026, the average yearly pay for director patient experience in Rochester, NY is $119,637.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,700.00 and $144,100.00 per year, depending on experience, location, and employer.

What does a director patient experience do?

A Director of Patient Experience leads initiatives to improve patient satisfaction, engagement, and overall healthcare quality. They analyze patient feedback, implement service improvements, and collaborate with medical teams to enhance care delivery. Their role often includes training staff, developing policies, and ensuring a compassionate, patient-centered approach. By fostering a positive healthcare environment, they help improve patient outcomes and organizational reputation.

What are the key skills and qualifications needed to thrive in the director patient experience position?

To thrive as a Director Patient Experience, you need a solid background in healthcare administration, patient relations, and experience leading cross-functional teams, typically supported by a bachelor's or master's degree in healthcare management or a related field. Familiarity with patient satisfaction measurement tools like Press Ganey, HCAHPS survey platforms, and CRM systems is often necessary. Exceptional interpersonal, communication, and problem-solving skills help you drive organizational change and foster a patient-centered culture. These abilities are crucial for successfully improving patient outcomes, satisfaction levels, and overall service quality in healthcare organizations.

What are some typical challenges faced by a director patient experience and how are they addressed?

A Director Patient Experience often faces the challenge of aligning staff at all levels with patient-centered care initiatives while managing varying expectations from patients, families, and clinical teams. Adapting to rapidly changing patient needs and balancing operational constraints with quality improvement goals can also be demanding. These challenges are typically addressed through collaboration, data-driven strategy implementation, ongoing staff training, and regular feedback collection to identify areas for improvement. Building strong relationships across departments and maintaining clear communication channels are essential to creating a culture of excellence in patient experience.

What are the most commonly searched types of Patient Experience jobs in Rochester, NY?

The most popular types of Patient Experience jobs in Rochester, NY are:

What are popular job titles related to Director Patient Experience jobs in Rochester, NY?

For Director Patient Experience jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Director Patient Experience jobs in Rochester, NY look for?

The top searched job categories for Director Patient Experience jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Director Patient Experience jobs?

Cities near Rochester, NY with the most Director Patient Experience job openings:

Director Patient Experience jobs near you
Infographic showing various Director Patient Experience job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $119,637 per year, or $57.5 per hour.

Patient Care Technician , ICU - part time

Thompson Health

Canandaigua, NY

$19.94 - $25/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Thompson Health rating

7.7

Company rating: 7.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Join the award-winning team at UR Thompson Health—recognized as the premier healthcare provider in the Finger Lakes region and a truly exceptional place to build your career. We are committed to fostering a supportive, collaborative environment where team members are empowered to grow both personally and professionally.

We are currently seeking compassionate and motivated Patient Care Technicians to join our team. In this role, you will be an integral part of patient care, working alongside nurses and interdisciplinary team members to deliver safe, high-quality, and patient-centered care. Your contributions will have a direct and meaningful impact on the patient experience every day.

At Thompson Health, you’re not just stepping into a job—you’re beginning a career with purpose, stability, and opportunity. We offer a culture that values your voice, supports your development, and provides the resources you need to succeed and thrive.

Schedule: Part time, day/even/night rotation required.  two 12 hour shifts, 6:45am-7:15pm or 6:45am to 7:15pm. Alternating weekend and holiday commitments. 

Pay Range: $19.94 -$25.00, based on experience

Benefits:

  • Health, dental, vision insurance
  • Tuition reimbursement up to $3000/year
  • Contribution and match on Retirement Plan
  • Four weeks paid time off
  • Access to Success coaches
  • Free parking

Company Culture: Thompson Health has a culture of empowerment. At Thompson, interdisciplinary teams come together to improve care, your suggestions are welcomed and your ideas are part of the solution. Three of our executives have an RN background so we understand the importance of the patient experience! 

  • Focus on CARES values: Commitment, Action, Respect, Excellence, and Service
  • Focus on Employee Wellness: Biometric screenings, Wellness programs, Onsite gym, Zen Room, Community Shared Agriculture program, Access to Success Coach
  • Staff Recognition platforms: Shining Stars, CARESCount website

Responsibilities:

  • Provides basic patient care with clinical competence.
  • Assists the Registered Nurses by providing patient care tasks and supportive duties in the acute setting.
  • Demonstrates the ability to work independently and exhibits flexibility in decision making and prioritizing assignments.
  • Demonstrates the ability to develop and maintain collaborative working relationships with the medical and nursing staff in all areas within the facility.
  • Actively guards the confidentiality of sensitive information.
  • Demonstrates the knowledge/skills necessary to provide age-appropriate care to the patient.
  • Is self directed and quickly able to adapt to variable patient care conditions and volume levels in the hospital.

Hours:

  • Available to work rotating shifts (day, evening & night)
  • Able to work rotating weekends and holidays
  • Able to work 12 hour shifts
  • Able to commit to working FULL TIME hours during the clinical orientation time in the nursing department even if hired as a part time employee

Qualifications:

  • Required – High school diploma or equivalent.
  • Required – BLS Certification
  • One year experience as CNA, EMT, nursing student or other suitable experience
  • Preferred – Experience performing phlebotomy and/or EKGs highly desirable.
  • Experience with computer order entry.

Pay Range: $19.94 -$25.00

Starting Pay: Based on Experience

Thompson Health is an EOE encouraging individuals with disabilities, and veterans to apply.

What Thompson Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply