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Director Patient Relations Jobs in Rochester, NY

TRILLIUM HEALTH INC

Director, Nursing

Rochester, NY · On-site

$108K - $155K/yr

Provide leadership, oversight of nursing operations and optimization of the patient experience in ... Address employee relations issues and ensure compliance with agency policies and applicable laws.

Trillium Health, Inc.

Director, Nursing

Rochester, NY · On-site

$108 - $155.52/hr

Provide leadership, oversight of nursing operations and optimization of the patient experience in ... Address employee relations issues and ensure compliance with agency policies and applicable laws.

New

Walgreens

Pharmacy Cashier

Palmyra, NY · On-site

Operates pharmacy systems to obtain patient prescription status. * Reports, immediately ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

Walgreens

Pharmacy Cashier

Palmyra, NY

Operates pharmacy systems to obtain patient prescription status. * Reports, immediately ... Checks in and prices merchandise as required or as directed by store manager or communicated by the ...

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All JobsPatient Relations JobsDirector Patient Relations JobsDirector Patient Relations Jobs in Rochester, NY

Director Patient Relations information

See Rochester, NY salary details

$38.5K

$99.5K

$171.2K

How much do director patient relations jobs pay per year?

As of Aug 8, 2026, the average yearly pay for director patient relations in Rochester, NY is $99,535.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $129,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the director patient relations position, and why are they important?

To thrive as a Director Patient Relations, you need a background in healthcare administration, strong leadership abilities, and experience in patient advocacy or customer service, often with a bachelor’s or master’s degree in a related field. Familiarity with hospital information systems, incident reporting software, and patient feedback management tools is common, as well as relevant certifications such as Certified Patient Experience Professional (CPXP). Exceptional interpersonal, conflict-resolution, and communication skills make candidates stand out. These abilities are essential for effectively resolving patient concerns, facilitating improvements in care quality, and fostering positive relationships throughout the organization.

What skills are needed for director patient relations?

A director of patient relations needs strong communication and interpersonal skills to effectively address patient concerns and foster positive relationships. Leadership abilities, problem-solving skills, and knowledge of healthcare policies are essential, along with experience in customer service and familiarity with electronic health records (EHR) systems. Certification in patient experience or healthcare management can also be beneficial.

What are the typical daily responsibilities of a director patient relations?

A Director Patient Relations typically oversees patient feedback and complaint resolution processes, ensuring patient concerns are addressed efficiently and compassionately. They regularly collaborate with clinical staff, administration, and quality improvement teams to analyze trends and enhance the overall patient experience. Responsibilities also often include developing and conducting staff training on patient communication and service excellence. Additionally, they may organize patient satisfaction surveys and report on results to senior leadership to drive systemic improvements.

What is a director patient relations?

A Director of Patient Relations oversees patient experience and ensures high-quality communication between patients, families, and healthcare providers. They handle patient concerns, develop policies to improve satisfaction, and work closely with hospital leadership to enhance overall care. This role requires strong interpersonal skills, problem-solving abilities, and knowledge of healthcare regulations.

What are the most commonly searched types of Patient Relations jobs in Rochester, NY? The most popular types of Patient Relations jobs in Rochester, NY are:
What job categories do people searching Director Patient Relations jobs in Rochester, NY look for? The top searched job categories for Director Patient Relations jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Director Patient Relations jobs? Cities near Rochester, NY with the most Director Patient Relations job openings:
Director Patient Relations jobs near you
Infographic showing various Director Patient Relations job openings in Rochester, NY as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Nights. Highlights an 100% In-person job distribution, with an average salary of $99,535 per year, or $47.9 per hour.

Dialysis Charge Registered Nurse -RN

Fresenius Medical Care

Rochester, NY • On-site

Full-time

Re-posted 25 days ago

Fresenius Medical Care rating

6.8

Company rating: 6.8 out of 10

Based on 1,325 frontline employees who took The Breakroom Quiz

490th of 887 rated healthcare providers

Job description

PURPOSE AND SCOPE:
Works with the Facility Manager, facility staff and physician to coordinate the facility operations and patient procedures to ensure provision of quality patient care on a daily basis in accordance with organization policies, procedures and training. Provides nursing support to patients and staff. Assist with staffing, staff training, equipment, physician and patient relations, cost containment, supply management, medical records, patient billing, OSHA and all company, state and federal compliance.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Responsible for supporting and driving Organization quality standards through meeting regulatory requirements and the practice of Continuous Quality Improvement (CQI), including use of Organization CQI tools.
  • Accountable for outstanding quality of patient care, as defined by the organization quality goals, by working with the Vice President of Quality and other organization management to ensure that organization/ASC policies and procedures are followed.
  • Responsible for aggressively addressing and acting on adverse events and action thresholds.
  • Complies with all data collections and auditing activities and maintains integrity of medical records and other organization administrative and operational records.
  • Supervises and directs facility staff in providing safe and effective vascular access procedures to patients in compliance with standards outlined in the facility policy and procedures manuals, as well as regulations set forth by the company, federal and state agencies.
  • Assigns and delegates tasks to all direct patient care staff, including Staff RNs, Radiology Technologists, Front Desk Coordinator.
  • Ensures adequate staffing through daily management of staff's schedule, including breaks.
  • Assess daily patient needs and develop/distribute patient care assignments appropriately.
  • Routinely monitors patient care staff for appropriate techniques and adherence to facility policy and procedures and assist as necessary.
  • Recommends and initiates disciplinary action in conjunction with the Facility Manager.
  • Assists Facility Manager with staff performance evaluations.
  • Participates in selection, orientation and training of staff as assigned.
  • Performs and sets-up in-services regarding equipment, supplies and clinical for all staff.
  • Coordinates all aspects of patient care with the appropriate staff members, from admission through discharge.
  • Ensures patients and patient's families are educated regarding pre and post procedure care of vascular access.
  • Ensures patient's procedures are scheduled in a timely manner and the facility capacity is utilized efficiently.
  • As needed, assist with patient workflow, including providing direct patient care and monitoring pre, intra and post procedure.
  • Oversees and ensures accurate and complete documentation of patient treatments from admission to discharge.
  • Confirms written orders, consents and lab work are completed and documented in accordance with facility policies. This includes appropriate preparation of lab requisitions, delivery to appropriate labs, reporting and forwarding of lab results to appropriate physician.
  • Assumes primary responsibility in an emergency situation and must maintain competency with all emergency operational procedures, and initiate CPR and emergency measures as needed.
  • Administers medications and IV conscious sedation to patients as directed per physician's orders, and in compliance with company, federal, state and local regulations.
  • Attends and participates in Governing Body and CQI meetings with physicians, assisting with meeting agenda and gathering of data/material for meetings and reporting on assigned topics.
  • Ensures appropriate operation of facility equipment and technology, including but not limited, patient monitors, defibrillators, medical recording devices and computers.
  • Maintains a clean, safe and sanitary environment in the entire vascular access facility at all times through regular inspection of facility equipment and operation systems, reporting any malfunctions or maintenance issues.
  • Ensures all blood spills are immediately addressed according to the organization Bloodborne Pathogen Control Policies.
  • Participates in cost control initiatives. Responsible for efficient utilization of medication, laboratory, inventory, supplies and equipment to achieve supply cost goals following all guidelines established in the organization formularies.
  • Assists in the development and revision of any applicable policies and procedures for the facility as directed to ensure continuous process improvement.
  • Initiates, documents and completes ongoing Continuous Quality Improvement (CQI) activities including monthly reports and attend meetings as required.
  • Manages medications, including ordering, receiving, and inventory control and checking for expired medications, including appropriate recording of controlled substances as required by law.
  • Oversees maintenance of usage logs for all medications with appropriate documentation, as well as, records of drug disposal.
  • Communicates with the pharmacist to assure medication accuracy, including appropriate recording of controlled substances as required by law.
  • Ensures medical records are accurate, complete and in compliance with organization policies and procedures prior to discharge of the patient. Performs chart audits on a regular basis.
  • Participates in all facility regulatory and accreditation surveys and action plans to address any deficiencies identified.
  • Verifies records for all implanted devices are completed accurately, timely and maintained according to records management guidelines.
  • Acts as the Facility Manager in the absence of the manager or at the direction of organization management.
  • Appointed Governing Body positions, takes on primary role of certain position or oversees staff delegated to positions.
  • Complies with HIPPA policies and standards regarding patient information and medical records.
  • Maintain CLIA license with Facility Administrator.
  • Other duties as assigned, within the scope of practice and state regulations.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
  • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Day to day work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional, Business Unit and Corporate meetings may be required.
  • The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.

SUPERVISION:
  • Facility direct patient care staff (Staff RNs, LPNs, Radiology Technologist, Surgical , Front Desk Coordinator)

EDUCATION:
  • Graduate of an accredited School of Nursing (R.N.)
  • Current appropriate state licensure and ACLS certification.
  • ASC certification preferred

EXPERIENCE AND REQUIRED SKILLS:
  • Minimum of three years' experience preferred in an Ambulatory Surgical Center/Vascular Access Lab, or a combination of ASC, surgical, Interventional Radiology and ICU/CCU experience.
  • Minimum of three years of Interventional Radiology, scrub experience preferred.
  • Supervisory or management experience within a medical or vascular access environment preferred.
  • Proficiency with the Microsoft office suite is necessary. Experience with Medical database software.
  • Demonstrated management skills necessary to provide leadership and supervision of facility personnel and to ensure the delivery of maximum quality care to all patients.
  • Good communication skills - verbal and written.
  • Certified in BLS & ACLS successfully completed course certifications.

"The rate of pay for this position will depend on the successful candidate's work location and qualifications, including relevant education, work experience, skills, and competencies.
Annual Rate: $75000.00 - $126000.00"
Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.
Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors

What Fresenius Medical Care employees say

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About Fresenius Medical Care

Sourced by ZipRecruiter

We are a Team of more than 70,000 with one guiding Principle Patients First. This promise starts with providing the most comprehensive care for people living with Chronic Kidney Disease and extends to Innovative Solutions that are redefining Healthcare and setting the industry standard. From evolving home Dialysis and Patient education programs to improving patient care to providing World Class Research and Data driven insights. Our vertically integrated network tirelessly seeks new ways to improve the quality of our Patients' lives. We believe each of us can make an impact and together we can change an industry. Our Mission is to Provide Superior care that improves the quality of life of every patient, every day, setting the standard by which others in the Healthcare Industry are judged. And none of us does it alone. We bring together the brightest minds in kidney care to Dream, Research, and Innovate.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Waltham, MA, US

Year founded

1996

Social media

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