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Director Patient Relations Jobs in Rochester, NY

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Director Patient Relations information

See Rochester, NY salary details

$38.5K

$99.5K

$171.2K

How much do director patient relations jobs pay per year?

As of Aug 8, 2026, the average yearly pay for director patient relations in Rochester, NY is $99,535.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $129,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the director patient relations position, and why are they important?

To thrive as a Director Patient Relations, you need a background in healthcare administration, strong leadership abilities, and experience in patient advocacy or customer service, often with a bachelor’s or master’s degree in a related field. Familiarity with hospital information systems, incident reporting software, and patient feedback management tools is common, as well as relevant certifications such as Certified Patient Experience Professional (CPXP). Exceptional interpersonal, conflict-resolution, and communication skills make candidates stand out. These abilities are essential for effectively resolving patient concerns, facilitating improvements in care quality, and fostering positive relationships throughout the organization.

What skills are needed for director patient relations?

A director of patient relations needs strong communication and interpersonal skills to effectively address patient concerns and foster positive relationships. Leadership abilities, problem-solving skills, and knowledge of healthcare policies are essential, along with experience in customer service and familiarity with electronic health records (EHR) systems. Certification in patient experience or healthcare management can also be beneficial.

What are the typical daily responsibilities of a director patient relations?

A Director Patient Relations typically oversees patient feedback and complaint resolution processes, ensuring patient concerns are addressed efficiently and compassionately. They regularly collaborate with clinical staff, administration, and quality improvement teams to analyze trends and enhance the overall patient experience. Responsibilities also often include developing and conducting staff training on patient communication and service excellence. Additionally, they may organize patient satisfaction surveys and report on results to senior leadership to drive systemic improvements.

What is a director patient relations?

A Director of Patient Relations oversees patient experience and ensures high-quality communication between patients, families, and healthcare providers. They handle patient concerns, develop policies to improve satisfaction, and work closely with hospital leadership to enhance overall care. This role requires strong interpersonal skills, problem-solving abilities, and knowledge of healthcare regulations.

What are the most commonly searched types of Patient Relations jobs in Rochester, NY? The most popular types of Patient Relations jobs in Rochester, NY are:
What job categories do people searching Director Patient Relations jobs in Rochester, NY look for? The top searched job categories for Director Patient Relations jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Director Patient Relations jobs? Cities near Rochester, NY with the most Director Patient Relations job openings:
Director Patient Relations jobs near you
Infographic showing various Director Patient Relations job openings in Rochester, NY as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Nights. Highlights an 100% In-person job distribution, with an average salary of $99,535 per year, or $47.9 per hour.

Pharmacy Customer Service Associate

Walgreens

Honeoye Falls, NY • On-site

Full-time

Re-posted 9 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,188 frontline employees who took The Breakroom Quiz

99th of 112 rated pharmacies

Job description

  • Models and delivers a distinctive and delightful customer experience.
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
  • In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy.  Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services.  Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customer and recommends trade-up and/or companion items.
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.  Takes customer to OTC aisle when possible to assist in locating products.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.  Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
  • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly,  filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.  Assists pharmacists in scheduling and maintaining work flow.
  • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
  • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
  • Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
  • Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals.  Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.  Completes resets and revisions as directed.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).  For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
Training & Personal Development
  • Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
  • Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits.  Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

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