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Director Patient Relations Jobs in Rochester, NY

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Director Patient Relations information

See Rochester, NY salary details

$38.5K

$99.5K

$171.2K

How much do director patient relations jobs pay per year?

As of Aug 8, 2026, the average yearly pay for director patient relations in Rochester, NY is $99,535.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $129,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the director patient relations position, and why are they important?

To thrive as a Director Patient Relations, you need a background in healthcare administration, strong leadership abilities, and experience in patient advocacy or customer service, often with a bachelor’s or master’s degree in a related field. Familiarity with hospital information systems, incident reporting software, and patient feedback management tools is common, as well as relevant certifications such as Certified Patient Experience Professional (CPXP). Exceptional interpersonal, conflict-resolution, and communication skills make candidates stand out. These abilities are essential for effectively resolving patient concerns, facilitating improvements in care quality, and fostering positive relationships throughout the organization.

What skills are needed for director patient relations?

A director of patient relations needs strong communication and interpersonal skills to effectively address patient concerns and foster positive relationships. Leadership abilities, problem-solving skills, and knowledge of healthcare policies are essential, along with experience in customer service and familiarity with electronic health records (EHR) systems. Certification in patient experience or healthcare management can also be beneficial.

What are the typical daily responsibilities of a director patient relations?

A Director Patient Relations typically oversees patient feedback and complaint resolution processes, ensuring patient concerns are addressed efficiently and compassionately. They regularly collaborate with clinical staff, administration, and quality improvement teams to analyze trends and enhance the overall patient experience. Responsibilities also often include developing and conducting staff training on patient communication and service excellence. Additionally, they may organize patient satisfaction surveys and report on results to senior leadership to drive systemic improvements.

What is a director patient relations?

A Director of Patient Relations oversees patient experience and ensures high-quality communication between patients, families, and healthcare providers. They handle patient concerns, develop policies to improve satisfaction, and work closely with hospital leadership to enhance overall care. This role requires strong interpersonal skills, problem-solving abilities, and knowledge of healthcare regulations.

What are the most commonly searched types of Patient Relations jobs in Rochester, NY? The most popular types of Patient Relations jobs in Rochester, NY are:
What job categories do people searching Director Patient Relations jobs in Rochester, NY look for? The top searched job categories for Director Patient Relations jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Director Patient Relations jobs? Cities near Rochester, NY with the most Director Patient Relations job openings:
Director Patient Relations jobs near you
Infographic showing various Director Patient Relations job openings in Rochester, NY as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Nights. Highlights an 100% In-person job distribution, with an average salary of $99,535 per year, or $47.9 per hour.

Licensed Practical Nurse, PT/PD

Livingston County, NY

Geneseo, NY • On-site

$32.42/hr

Part-time

Retirement, PTO

Re-posted 4 days ago

Job description

Salary: $32.42 Hourly
Location : Murray Hill Campus (Mount Morris, New York)
Job Type: Part-Time
Job Number: 202601232
Department: CNR/Nursing 0106
Opening Date: 07/01/2026
Closing Date: 12/6/2026 11:59 PM Eastern
Description
RESIDENCY:Candidates must have been legal residents of the following jurisdiction(s) for at least four months immediately preceding the date of the application:
  • Livingston County or New York State

The work involves the routine care of residents/patients in accordance with a detailed and well-defined patient care plan. Assignments concerning resident/patient care are specifically provided with limited leeway allowed for the exercise of independent judgment. Supervision of subordinates will vary with the type of facility providing the resident/patient services. In the Livingston County Center for Nursing and Rehabilitation, the Licensed Practical Nurse works under the direct supervision of a higher-level nursing position. A Licensed Practical Nursed does related work as assigned.
Examples of Duties
  • Prepares, administers, and records medications according to the physician's order and medication policies of the facility;
  • Carries out uncomplicated therapeutic treatments such as giving enemas, preparing and applying simple dressings, and administering certain medications in accordance with established policy;
  • May assist in or actively implement the nursing care plan for residents/patients;
  • May take the temperature, note the rate of pulse and respiration, and observe and record other signs and symptoms as directed;
  • Collects specimens and obtains cultures and assists in carrying out diagnostic procedures under supervision;
  • Assists in the admission and discharge of patients;
  • Assists residents/patients in performing ambulation exercises and maintaining proper joint motion;
  • Cares for equipment used in care of residents/patients as directed; and
  • Performs other related duties as assigned.FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES & PERSONAL CHARACTERISTICS: Working knowledge of nursing principles and techniques and their relation to medical and surgical practices; working knowledge of hospital sanitation and personal hygiene; ability to carry out therapeutic treatments prescribed; ability to understand and carry out detailed oral and written instructions; ability to communicate effectively both orally and in writing; ability to keep accurate, clear, legible records and make reports; ability to get along well with residents/patients and others; ability to reach, bend, etc.; mental alertness; cheerfulness; good moral character; patience; emotional stability; sympathetic attitude toward the sick; physical condition commensurate with the demands of the position.

Typical Qualifications
Applicants must meet allrequirements for one of the following qualification options in order to be approved for examination and/or appointment:Qualification Option #
1
2
Training/Education
  • Graduation from a nursing education program acceptable to the New York State Education Department (NYSED).
  • Graduation from a nursing education program registered by the New York State Education Department as licensure qualifying no more than 90 days prior to submission of an application for employment.
General experience
  • N.A.
Supervisory experience
  • N.A.
License/ Certification
  • Licensed by New York State to practice as a Licensed Practical Nurse.
  • Submission to the New York State Department of Education of the Application for Licensure as Licensed Practical Nurse, the Application for Limited Permit, and paid the required fees.
Other requirements
  • See Special Qualifications below.

Licensed Practical Nurses - NC in the County service
Supplemental Information
  1. Must be able to reach, bend, etc. to provide patient care.
  2. Appropriate professional licensure must be maintained in good standing throughout employment.
  3. Applicants appointed under Option 2 must obtain licensure from the New York State Department of Education within 90 days of graduation from the nursing education program to be eligible for continuing employment.

NOTE: Livingston County residency is not a requirement for this position. However, Livingston County residents will be given preference in the hiring process.
Livingston County offers a robust benefits package for our employees.
This includes a variety of benefits that include - but are not limited to: paid time off, ability to participate in our deferred compensation program, participation in the NYS Retirement System, wellness offerings, and more.
For full details view the benefits guide here:

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