ZipRecruiter

Log In

1

Patient Relations Manager Jobs in Rochester, NY (NOW HIRING)

Rochester Regional Health

Financial Case Manager

Rochester, NY · On-site

$85K - $111K/yr

All communication must be conducted in a manner that will result in positive patient relations and ... Ability to manage multiple concurrent assignments in a fast-paced environment. * Ability to utilize ...

Rochester Regional Health

Financial Case Manager

Rochester, NY · On-site

$20.75 - $27.25/hr

All communication must be conducted in a manner that will result in positive patient relations and ... Ability to manage multiple concurrent assignments in a fast-paced environment. * Ability to utilize ...

next page

Showing results 1-20

All JobsPatient Relations JobsPatient Relations Manager JobsPatient Relations Manager Jobs in Rochester, NY

Patient Relations Manager information

See Rochester, NY salary details

$10.9K

$61.3K

$92.7K

How much do patient relations manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for patient relations manager in Rochester, NY is $61,347.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $68,100.00 per year, depending on experience, location, and employer.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

How does a Patient Relations Manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What does a Patient Relations Manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a Patient Relations Manager, and why are they important?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.
What are the most commonly searched types of Patient Relations jobs in Rochester, NY? The most popular types of Patient Relations jobs in Rochester, NY are:
What job categories do people searching Patient Relations Manager jobs in Rochester, NY look for? The top searched job categories for Patient Relations Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Patient Relations Manager jobs? Cities near Rochester, NY with the most Patient Relations Manager job openings:
Patient Relations Manager jobs near you

Lead Patient Access Professional

UR Thompson Health

Canandaigua, NY

$18.90 - $23.10/hr

Full-time

Posted 10 days ago

Job description

Schedule:

Main Function:

  • Performs all functions of a Patient Access Professional as well as assists the Manager in providing support to the associates in Patient Access/Scheduling department during their shift.
  • Assumes responsibility for the daily department operations during shift.
  • Serves as a point of contact for answering questions and helping to solve problems identified by the Patient Access/Scheduling team.
  • Services as a point of contact during shift for associates to communicate any scheduling issues or changes that arise.
  • Coordinates and completes the monthly staffing schedule for all shifts to ensure proper coverage on all shifts.
  • Provides input to Manager for associate performance evaluations.
  • Performs daily/weekly/monthly regulatory and compliance audits assigned and reports audit findings to ensure all state and federal requirements are being met by all Patient Access/Scheduling associates.
  • Provides outstanding service to all patients, visitors, internal and external customers.      
  • Demonstrates a positive and professional image at all times.
  • Ensures that accurate patient demographic and insurance information is received and verified to assure timely billing and proper reimbursement.
  • Must follow all Federal and State regulations associated with the registration process.
  • Completes other tasks assigned by Manager.

Qualifications:

  • Energetic individual that demonstrates knowledge in customer service is required.
  • Secretarial experience with strong organizational skills required. Medical background is recommended.
  • Computer knowledge and skills including but not limited to McKesson Paragon, EPIC and Microsoft Office products is preferred.

Education:      

  • Associates Degree preferred or 3-5 years’ work related experience required.
  • Medical terminology is desired.

Experience:

  • Excellent history of public/patient relations and strong communication skills is required.
  • 2 - 3 years of previous registration experience desired.
  • 3 - 5 years of previous secretary/clerical medical office experience desired.

Pay Range: $18.90 - $23.10/hr

Starting Pay: Based on experience 

Thompson Health is an EOE encouraging  individuals with disabilities and veterans to apply.

Apply