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Patient Relations Manager Jobs in Rochester, NY (NOW HIRING)

Rochester Regional Health

Financial Case Manager

Rochester, NY · On-site

$20.75 - $27.25/hr

All communication must be conducted in a manner that will result in positive patient relations and ... Ability to manage multiple concurrent assignments in a fast-paced environment. * Ability to utilize ...

University of Rochester

RN, QA Lead - Vascular

Rochester, NY · On-site

$80K - $108K/yr

... management and performance improvement activities. May supervise 1-2 staff. ESSENTIAL FUNCTIONS ... Coordinates and leads conversations with patient relations, office of counsel to address/resolve ...

University of Rochester

RN, QA Lead - Vascular

Rochester, NY · On-site

$80K - $108K/yr

... management and performance improvement activities. May supervise 1-2 staff. ESSENTIAL FUNCTIONS ... Coordinates and leads conversations with patient relations, office of counsel to address/resolve ...

Walgreens

Pharmacy Operations Manager

Rochester, NY · On-site

Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time ... in relation to pharmacy errors and the Continuous Quality Improvement Program. * Ensures the ...

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Showing results 21-40

All JobsPatient Relations JobsPatient Relations Manager JobsPatient Relations Manager Jobs in Rochester, NY

Patient Relations Manager information

See Rochester, NY salary details

$10.9K

$61.3K

$92.7K

How much do patient relations manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for patient relations manager in Rochester, NY is $61,347.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,900.00 and $68,100.00 per year, depending on experience, location, and employer.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

What are the most commonly searched types of Patient Relations jobs in Rochester, NY?

The most popular types of Patient Relations jobs in Rochester, NY are:

What are popular job titles related to Patient Relations Manager jobs in Rochester, NY?

For Patient Relations Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Patient Relations Manager jobs in Rochester, NY look for?

The top searched job categories for Patient Relations Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Patient Relations Manager jobs?

Cities near Rochester, NY with the most Patient Relations Manager job openings:

Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $61,347 per year, or $29.5 per hour.

Coding & Compliance Specialist

Canandaigua, NY

UR Thompson Health
See more jobs at UR Thompson Healthexternal

$20 - $25/hr

Full-time

Posted 24 days ago

Job description

Schedule: Monday - Friday 8am -4:30pm

Required Job Specific Competencies:

  • Demonstrates skills in customer service, communication, team building and problem solving.
  • Demonstrates competency in all areas of hospital third party insurance billing including federal and state regulations.
  • Demonstrates skill in proactively resolving problems, recommending, and implementing process changes.
  • Demonstrates skill in communicating with patients, payer representatives and associates throughout the Health System.
  • Coordinates and conducts periodic medical record audits for providers to assess compliance with coding (over/under coding, trends), billing, documentation, and payer regulations. Develops reports as directed. Reports findings to management and providers.
  • Electronic Medical Record experience preferred
  • Highly organized and detail oriented

Qualifications:

  • CPC-A required, CPC or CPC-H preferred
  • Excellent communication skills and ability to form collaborative partnerships across all service settings.
  • Proficient in the use of Electronic Medical Records (EMR); ability to create reports on own and interface with EMR vendor to develop reports where none currently exist
  • Extensive knowledge RBRVS and federal, state, and other payer regulations pertaining to documentation, coding (E&M, modifiers, critical care) and billing.
  • Ability to analyze coding and actively question and guide providers and/or Billing staff as appropriate.
  • Strong medical terminology background
  • Competent in Microsoft Office products (Word, Excel, Outlook, PowerPoint). Self-directed, self-starter and able to implement new program
  • Accepts responsibility and follows through on projects and activities.
  • Ability to assimilate new information and technologies into daily work.

Education:

  • CPC-A required
  • CPC or CPC-H preferred
  • Associates degree, preferred               

Experience:

  • 3-5 years of healthcare experience, preferred 
  • Billing Experience preferred
  • Excellent public/patient relations and communication skills.
  • Skills in using computers including Excel and Word required.

Pay Range: $20.00 - $25.00/hour

Starting Pay: Based on Experience 

Thompson Health is an EOE encouraging  individuals with disabilities, and veterans to apply.

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