Patient Care Manager Jobs in Rochester, NY (NOW HIRING)

At UK King's Daughters, we're not just a healthcare facility - we're a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We're more than just a place to work; we're a place to grow, thrive, and contribute to our community.

Job Description:

Responsible for overseeing daily patient care operations to ensure safe, efficient, and high-quality service delivery. Provides direct supervision of assigned staff and coordinates workflow to support optimal patient throughput and satisfaction. Ensures compliance with established policies, procedures, and standards of care while fostering a culture of accountability and teamwork. Collaborates with interdisciplinary leaders to align patient care activities with organizational goals and performance metrics.

Supervises daily patient care activities and assigns duties to ensure effective coverage and workflow.

Monitors staff performance and provides coaching, feedback, and development opportunities to support growth and engagement.

Ensures compliance with clinical protocols, safety regulations, and accreditation standards.

Coordinates staffing schedules and manages time-off requests to maintain adequate coverage and operational efficiency.

Oversees quality improvement initiatives and tracks key metrics related to patient care outcomes and satisfaction.

Collaborates with nursing, physicians, and ancillary departments to address operational challenges and streamline processes.

Participates in hiring, onboarding, and training of new team members to ensure readiness and alignment with departmental expectations.

Investigates and resolves patient or staff concerns promptly to maintain service excellence and workplace harmony.

Maintains accurate records and prepares reports related to operations, staffing, and performance indicators.

Performs other duties as assigned.

High school diploma or equivalent experience

Bachelor's degree in a related field is preferred

0-4 years of relevant supervisory experience, or an equivalent combination of training and supervisory/team lead experience typically required

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Successful completion of the certification or registry examination as administered by the KBEMS.

Holds a current National or Kentucky Paramedic Registry status.

Two years of experience in the Emergency department setting.

Achieves and maintains American Heart Association Basic Life Support (BLS).

Achieves and maintains American Heart Association Advanced Cardiac Life Support (ACLS),NVCI, Hazmat Operational level, PHTLS.

A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never

C. Standing or walking with objects up to 10lbs: 3. Intermittent (10% - 50% of the time)

D. Standing or walking with objects up to 25lbs: 2. Occasional (< 10% of the time)

E. Sitting at computer workstation for extended periods: 3. Intermittent (10% - 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 2. Occasional (< 10% of the time)

G. Repetitive motion: 3. Intermittent (10% - 50% of the time)

H. Working at heights above 4 feet: 1. Never

I. Working in confined spaces: 1. Never

J. Risk of injuries from use of equipment on the job: 2. Occasional (< 10% of the time)

K. Job-related travel: 2. Occasional (< 10% of the time)

L. Loud noises: 2. Occasional (< 10% of the time)

M. Temperature extremes: 2. Occasional (< 10% of the time)

N. Hazardous chemicals and fumes including waste: 2. Occasional (< 10% of the time)

O. Radiation: 1. Never

P. Burns: 1. Never

Q. Cuts/Punctures: 2. Occasional (< 10% of the time)

R. Bloodborne/airborne pathogens: 3. Intermittent (10% - 50% of the time)

S. Recombinant DNA or viral vectors: 1. Never

T. Combative/violent people: 2. Occasional (< 10% of the time)

U. Animal handling (including carcasses): 1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

This position requires intermittent sitting at a computer workstation for extended periods of time; and performing tasks with repetitive motions such as typing; and occasionally standing or walking with objects weighing up to 10 pounds; and lifting, pushing and/or pulling objects weighing up to 50 pounds. Also involves some exposure to risk or injury from moving, lifting, or positioning patients, equipment, or materials; and exposure to hazardous chemicals and fumes including waste, cuts/punctures, and bloodborne or airborne pathogens.

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