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Patient Advocate Jobs in Rochester, NY (NOW HIRING)

Town Square Health

Patient Care Navigator

Rochester, NY · On-site

$20 - $25/hr

Patient Care Navigator Location: Rochester, NY Reports to: Nurse Practice Manager About Town Square ... As a TSH Navigator, you'll be a vital member of our care team; a trusted partner and advocate for a ...

Visionworks

Optometric Assistant

Webster, NY · On-site

$17 - $25.50/hr

Patient advocate * Excellent customer service skills * Ability to initiate immediate interaction, coordination, and collaboration with patients and team members * Very detail orientated and well ...

Visionworks of America

Optometric Assistant

Pittsford, NY · On-site

$17 - $25.50/hr

Behavioral Characteristics Patient advocate. Excellent customer service skills. Ability to initiate immediate interaction, coordination, and collaboration with patients and team members. Very detail ...

Visionworks of America

Optometric Assistant

Webster, NY · On-site

$17 - $25.50/hr

Patient advocate Excellent customer service skills Ability to initiate immediate interaction, coordination, and collaboration with patients and team members Very detail orientated and well organized ...

Visionworks

Optometric Assistant Part Time

Batavia, NY · On-site

$17 - $25.50/hr

Patient advocate * Excellent customer service skills * Ability to initiate immediate interaction, coordination, and collaboration with patients and team members * Very detail orientated and well ...

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Patient Advocate information

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How much do patient advocate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for patient advocate in Rochester, NY is $20.40, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.83 per hour, depending on experience, location, and employer.

What is a patient advocate?

A patient advocate, sometimes referred to as a patient care advocate, supports patients and their families, working to get them the best care available. As a patient advocate, your responsibilities and duties include helping clients understand their treatment options and working with doctors to get the client the best care possible, assisting your client to navigate their insurance coverage, and providing general support to the family throughout the healthcare process.

What is a patient advocate?

Patient advocates are professionals who assist patients in navigating the healthcare system. They help patients understand their diagnoses, treatment options, and medical bills, and often facilitate communication between patients, families, and healthcare providers. Patient advocates may work independently, for hospitals, or for insurance companies, always with the goal of ensuring that patients' rights and interests are represented. Their support can be especially valuable when dealing with complex medical or insurance issues.

What are the key skills and qualifications needed to thrive as a patient advocate, and why are they important?

To thrive as a Patient Advocate, you need a strong understanding of healthcare systems, patient rights, and relevant regulations, often supported by a degree in health services, social work, or related fields. Familiarity with electronic health record (EHR) systems, case management software, and sometimes certification such as BCPA (Board Certified Patient Advocate) is valuable. Outstanding communication, empathy, problem-solving, and negotiation skills help you effectively support patients and collaborate with healthcare teams. These skills are crucial for ensuring patients' voices are heard, their concerns are addressed, and their care experiences are improved.

What are some common challenges patient advocates face when navigating healthcare systems for clients?

Patient Advocates often encounter obstacles such as complex insurance processes, communication barriers between patients and healthcare providers, and coordinating care among multiple specialists. Advocates must be persistent and resourceful in resolving these issues while maintaining patient confidentiality and trust. Successfully overcoming these challenges requires strong problem-solving skills and a deep understanding of healthcare policies and patient rights.

What is the difference between Patient Advocate vs Medical Assistant?

AspectPatient AdvocateMedical Assistant
Required CredentialsOften requires certification or training in patient advocacy or healthcare navigationCertified or trained in clinical procedures, EHR, and basic medical skills
Work EnvironmentHospitals, clinics, insurance companies, patient support organizationsDoctor's offices, clinics, hospitals, outpatient facilities
Employer & Industry UsageHealthcare providers, insurance companies, patient advocacy groupsMedical practices, hospitals, outpatient clinics
Common Search & Comparison IntentUnderstanding patient support roles, advocacy servicesMedical assisting duties, clinical support roles

While both roles work within healthcare settings, a Patient Advocate primarily supports patients' rights and navigates healthcare systems, whereas a Medical Assistant performs clinical and administrative tasks to support healthcare providers. They serve different functions but often collaborate to improve patient care.

What is the career path for patient advocates?

The career path for patient advocates typically starts with entry-level roles such as patient navigator or support coordinator, progressing to senior advocacy positions, program managers, or policy specialists. Gaining experience, developing communication skills, and obtaining certifications like Certified Patient Advocate can support advancement within healthcare organizations or advocacy groups.
More about Patient Advocate jobs

What are the most commonly searched types of Patient Advocate jobs in Rochester, NY?

The most popular types of Patient Advocate jobs in Rochester, NY are:

What are popular job titles related to Patient Advocate jobs in Rochester, NY?

For Patient Advocate jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Patient Advocate jobs in Rochester, NY look for?

The top searched job categories for Patient Advocate jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Patient Advocate jobs?

Cities near Rochester, NY with the most Patient Advocate job openings:

Patient Advocate jobs near you
Infographic showing various Patient Advocate job openings in Rochester, NY as of August 2026, with employment types broken down into 3% As Needed, 69% Full Time, 19% Part Time, and 9% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,424 per year, or $20.4 per hour.

Patient Care Navigator

Town Square Health

Rochester, NY • On-site

$20 - $25/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 26 days ago

Job description

Patient Care Navigator
Location: Rochester, NY
Reports to: Nurse Practice Manager
About Town Square Health
Town Square Health is reimagining what healthcare can be. We're building a first-of-its-kind value-based care model with a singular mission: to set the gold standard for how Americans experience healthcare. Our primary care locations serve Medicare-eligible patients, and we're growing fast, with expansion into multiple markets on the horizon. If you're bold, collaborative, and driven to make a real difference in people's lives, we'd love to have you on our team!
The Opportunity
This is not a traditional medical assistant or LPN role.
As a TSH Navigator, you'll be a vital member of our care team; a trusted partner and advocate for a dedicated panel of patients throughout their healthcare journey. You'll go beyond the standard duties of a medical assistant to build real relationships, learn each patient's individual needs, and ensure their care is well-coordinated and genuinely personal.
You will be the primary point of contact for your patients-whether in the clinic, or between visits. Patients will count on you to answer questions, coordinate appointments, address concerns, and connect them with the right resources at the right time.
You'll have the opportunity to:

  • Serve as a consistent, trusted guide for a panel of Medicare patients
  • Bridge clinical care and community resources to remove barriers for patients
  • Help define what seamless, proactive, patient-centered care looks like as we scale
  • Be part of building something new-a care model designed from the ground up to do better
What You'll Do
You'll be at the intersection of clinical excellence and patient advocacy, blending hands-on medical assistant duties with proactive care coordination. This isn't just about rooming patients and collecting vitals-it's about knowing your patients, anticipating their needs, and making sure nothing falls through the cracks.
Patient Care & Clinical Support
  • Greet, check in, and room patients; update demographic, pharmacy, and billing information
  • Take and record vital signs, administer visit-appropriate screening tools, document reason for visit and current symptoms, and prepare patients for exams
  • Conduct laboratory procedures including point-of-care testing, specimen collection, and processing
Care Coordination & Navigation
  • Serve as the primary point of contact for a dedicated patient panel
  • Communicate with patients to support follow-up, answer questions, and coordinate care
  • Coordinate referrals, specialty appointments, and medical records; support patients in addressing social determinants of health
Who You Are
You're a natural connector. You're energized by building relationships and making sure patients don't fall through the cracks. You combine strong clinical skills with genuine empathy and aren't afraid to go the extra mile to make a patient's experience smoother. You bring high emotional intelligence, sound judgment, and a solutions-oriented mindset to everything you do.
Most importantly, you believe healthcare can be better, and you want to be part of the team proving it.
Required Qualifications
This role is open to qualified candidates credentialed as a Medical Assistant (MA) or Licensed Practical Nurse (LPN).
Medical Assistant (MA)
  • Graduation from an accredited medical assistant program
  • Medical assistant certification (as required by state)
  • High school diploma or equivalent
  • Phlebotomy skills
  • Current CPR or BLS certification
Licensed Practical Nurse (LPN)
  • Active, unrestricted LPN license in the state of practice
  • Graduation from an accredited practical nursing program
  • Current CPR or BLS certification
  • Phlebotomy skills
Skills and Knowledge
  • Excellent judgment and critical thinking skills with a willingness to problem-solve
  • High emotional intelligence, integrity, and adaptability in a fast-paced healthcare environment
  • Effective communicator with the ability to engage patients across diverse backgrounds and needs
  • Familiarity with healthcare systems, community resources, and care coordination practices
  • Mission-driven, collaborative mindset and a passion for improving the patient experience
What We Offer
  • Competitive hourly rate of $20-$25, based on professional certification and depth of experience
  • Eligibility for incentive bonuses based on positive patient outcomes and clinic performance
  • Consistent schedule
  • Comprehensive benefits package (medical, dental, vision, 401K)
  • Opportunity to build something from the ground up
  • Direct impact on patient care and outcomes
  • High visibility and influence in a growing organization

Equal Opportunity Employer
Town Square Health is proud to be an equal opportunity employer. We believe that diverse perspectives and backgrounds make our team stronger and our mission more powerful. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. At Town Square Health, everyone belongs.

Apply