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Patient Advocate Jobs in Rochester, NY (NOW HIRING)

Patient Health Advocate

Rochester, NY · On-site

$17.50 - $22.75/hr

The CHW-Patient Advocate will work as an extension of the clinical care team, specifically under the guidance of RN Care Manager and act as an advocate guiding them through their care needs. The ...

Patient Coordinator

Rochester, NY · On-site

$16 - $17/hr

When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience Coordinator, you will have the opportunity to give back to communities and positively affect patients' lives.

Patient Coordinator

Batavia, NY · On-site

$18 - $22/hr

When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience Coordinator, you will have the opportunity to give back to communities and positively affect patients' lives.

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Patient Advocate information

See Rochester, NY salary details

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How much do patient advocate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for patient advocate in Rochester, NY is $20.40, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.83 per hour, depending on experience, location, and employer.

What is a patient advocate?

A patient advocate, sometimes referred to as a patient care advocate, supports patients and their families, working to get them the best care available. As a patient advocate, your responsibilities and duties include helping clients understand their treatment options and working with doctors to get the client the best care possible, assisting your client to navigate their insurance coverage, and providing general support to the family throughout the healthcare process.

What is a patient advocate?

Patient advocates are professionals who assist patients in navigating the healthcare system. They help patients understand their diagnoses, treatment options, and medical bills, and often facilitate communication between patients, families, and healthcare providers. Patient advocates may work independently, for hospitals, or for insurance companies, always with the goal of ensuring that patients' rights and interests are represented. Their support can be especially valuable when dealing with complex medical or insurance issues.

What are the key skills and qualifications needed to thrive as a patient advocate, and why are they important?

To thrive as a Patient Advocate, you need a strong understanding of healthcare systems, patient rights, and relevant regulations, often supported by a degree in health services, social work, or related fields. Familiarity with electronic health record (EHR) systems, case management software, and sometimes certification such as BCPA (Board Certified Patient Advocate) is valuable. Outstanding communication, empathy, problem-solving, and negotiation skills help you effectively support patients and collaborate with healthcare teams. These skills are crucial for ensuring patients' voices are heard, their concerns are addressed, and their care experiences are improved.

What are some common challenges patient advocates face when navigating healthcare systems for clients?

Patient Advocates often encounter obstacles such as complex insurance processes, communication barriers between patients and healthcare providers, and coordinating care among multiple specialists. Advocates must be persistent and resourceful in resolving these issues while maintaining patient confidentiality and trust. Successfully overcoming these challenges requires strong problem-solving skills and a deep understanding of healthcare policies and patient rights.

What is the difference between Patient Advocate vs Medical Assistant?

AspectPatient AdvocateMedical Assistant
Required CredentialsOften requires certification or training in patient advocacy or healthcare navigationCertified or trained in clinical procedures, EHR, and basic medical skills
Work EnvironmentHospitals, clinics, insurance companies, patient support organizationsDoctor's offices, clinics, hospitals, outpatient facilities
Employer & Industry UsageHealthcare providers, insurance companies, patient advocacy groupsMedical practices, hospitals, outpatient clinics
Common Search & Comparison IntentUnderstanding patient support roles, advocacy servicesMedical assisting duties, clinical support roles

While both roles work within healthcare settings, a Patient Advocate primarily supports patients' rights and navigates healthcare systems, whereas a Medical Assistant performs clinical and administrative tasks to support healthcare providers. They serve different functions but often collaborate to improve patient care.

What is the career path for patient advocates?

The career path for patient advocates typically starts with entry-level roles such as patient navigator or support coordinator, progressing to senior advocacy positions, program managers, or policy specialists. Gaining experience, developing communication skills, and obtaining certifications like Certified Patient Advocate can support advancement within healthcare organizations or advocacy groups.

What are the most commonly searched types of Patient Advocate jobs in Rochester, NY?

The most popular types of Patient Advocate jobs in Rochester, NY are:

What are popular job titles related to Patient Advocate jobs in Rochester, NY?

For Patient Advocate jobs in Rochester, NY, the most frequently searched job titles are:

What cities near Rochester, NY are hiring for Patient Advocate jobs?

Cities near Rochester, NY with the most Patient Advocate job openings:

Infographic showing various Patient Advocate job openings in Rochester, NY as of September 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $42,424 per year, or $20.4 per hour.

Patient Health Advocate

Rochester, NY • On-site

Somatus, Inc.
Health Care and Social Assistance • 1 - 5K employees

$17.50 - $22.75/hr

Full-time

Medical, Dental, Vision, PTO

Posted 10 days ago


Somatus rating

6.7

Company rating: 6.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz


Job description

How We Show Up for Our Patients:
As a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the country enjoy More Healthy Days at Home™.
Care at Somatus goes beyond treatment. Through a whole-person approach, we deliver outcomes-driven integrated care and show up #SomatusStrong for our patients and teammates. We partner closely with health plans, health systems, and provider groups to support patients with, or at risk of developing, cardio, kidney, metabolic, or other chronic conditions.
We hire the brightest and boldest - talent driven by purpose and impact. Since our founding in 2016, our growth trajectory isn't just a milestone - it's a signal. Our leadership values culture and leads with intention as we remain dedicated to driving clinical excellence.
Does this sound like you? Keep reading.
How We'll Support You:
We offer 25+ health, growth, and wealth work perks to help teammates be the best version of themselves, including:
  • Subsidized personal healthcare coverage: Medical, Dental & Vision, plus Wellness programs
  • Paid Time Off: Accrual of 3 weeks' Vacation (PTO)
  • Professional development: CEU and tuition reimbursement

How You'll Make an Impact:
Somatus offers a Hybrid Telehealth environment with a combination of remote days and visits to members' homes.
This position will be focused on high needs Chronic Kidney Disease (CKD) and End-Stage Kidney Disease (ESKD) populations that face multiple challenges, from accessing resources to adhering to a physician's treatment plan. The CHW-Patient Advocate will work as an extension of the clinical care team, specifically under the guidance of RN Care Manager and act as an advocate guiding them through their care needs. The individual taking this role will manage his/her caseload through in-person, telephonic and electronic means of communications and coordination. The Patient Advocate will be the first and primary representative of Somatus to our members. He/she will be the key holder of the patient relationship and trust and will be responsible for building this relationship. He or she will be tasked as the person that schedules the initial wellness exam and care management assessment meeting with Somatus clinicians. After an individual care plan is developed, will be the person that facilitates connecting and scheduling the many resources within and beyond Somatus to the patient (including the various members of our care team as well as PCPs, Nephrologists, etc.). The Patient Advocate will also be involved in the community to "plug in" the patient with others and help facilitate their overall wellbeing. This position is a market-based position.
  • Works under the guidance of physicians and/or a nurse care manager.
  • Follow-up with health management plans and goals.
  • Establish positive, supportive relationships with participants and provide feedback.
  • Conduct an initial triage assessment to help align patients with the most appropriate program in
    accordance with program guidelines.
  • Documents their activities in the care coordination platform, including care plan activities conducted.
  • Engages with patients who need assistance with self-care needs in addition to what a nurse care manager can provide via phone, such as:
    • Address language and cultural barriers to care management and self-care.
    • Coach and guide the patient to meet both personal and clinical goals.
    • Schedules provider appointments on behalf of their patients.
    • Accompanies patients to their appointments when needed.
    • Reminds patients of their upcoming appointments.
    • Helps patients access community and government-based services, including possibly filling out paperwork for the patient.
    • Helps to teach the caregiver about symptom response plans.
    • Arranges transportation.
    • Facilitates closing gaps in care by educating patients about preventive monitoring and working with physician practices to schedule diagnostic testing.
    • Assists patients with enrolling to access educational videos.
    • Participates in the integrated care team meetings.
    • Act as the patient advocate and support the member through their patient journey starting with initial outreach.
    • Conduct telephonic outreach to members within designated geographic area to introduce the Somatus program and encourage enrollment to build their patient caseload.
    • Conduct door-to-door engagement outreach for patients with telephonic barriers.
    • Support NP and RNCM care team members through facilitating in home telehealth visits with patients.
    • Utilize motivational interviewing techniques to encourage patients to make behavioral changes.

Measures of Success
  • Patient Engagement
  • Care Setting Transitions
  • Assessment
  • Monthly Goal completion as set by the RNCM
  • Patient Success - as measured by no/reduced hospital or ER visits on a monthly basis

How You'll Strengthen Our Team:
Qualifications:
  • Experience working with Medicare, Medicaid or Special Needs populations.
  • High school diploma or GED required.
  • Medical Assistant, Licensed Practical Nurse, Engagement Specialist or Community Health Worker Experience.
  • Ability to connect with people and understand the challenges they face.
  • Ability to use a range of outreach methods to engage individuals and groups in diverse settings.
  • Well connected to the community and resources within the community they will serve.
  • Effective written and verbal communication skills demonstrating respect and cultural awareness during interactions with clients.
  • Ability to travel throughout the assigned region and comfort with conducting home visits (50-75% same day travel).
  • Great motivator
  • Organized Coach
  • Empathetic
  • Outgoing / positive personality

Preferred Qualifications:
  • Experience working with patients with chronic and behavioral health needs.
  • Associates degree or higher from an accredited college preferred.
  • Demonstrated success in working as part of a multi-disciplinary team including communicating and working with Physicians and Registered Nurses.
  • Proven experience with engaging patients in making healthy behavior changes.
  • Proven skills in navigating the health systems and making necessary linkages in order to meet specific needs.
  • Experience working with Electronic Medical Records and other documentation platform.

Compensation:
$22.00 to $26.00 per hour
We offer competitive compensation that reflects market conditions and recognizes the skills, experience, and contributions of our team members. Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, experience, and geographic location and may fall outside of the range shown above.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our priority is the health and safety of our members, colleagues, partners, and community. For this position, we require proof of COVID-19 vaccination, annual Influenza vaccination, along with immunizations for Hepatitis, MMR, Varicella, Tdap, and TB for employment.
Our Commitment to Diversity:
At Somatus, we celebrate what makes us unique - our people. We believe that a culture intentionally built to foster and support our unique passions, experiences, and perspectives helps fuel us in the pursuit of our mission.
Somatus, Inc. provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Discrimination of any type will not be tolerated.

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