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Patient Experience Manager Jobs in Rochester, NY

Aspen Dental

Patient Coordinator

Rochester, NY

$16 - $17/hr

When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience ... Additional tasks as assigned by the Manager Preferred Qualifications * High school diploma or ...

Aspen Dental

Patient Coordinator

Rochester, NY

$17 - $19/hr

When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience ... Additional tasks as assigned by the Manager Preferred Qualifications * High school diploma or ...

Ivy Rehab Network

Patient Representative

Hopewell, NY · On-site

$20 - $22/hr

... on patient experience. They work collaboratively with clinicians and colleagues to provide ... Great time management and ability to multi-task in a fast-paced environment. * Self-motivated with ...

Ivy Rehab

Patient Representative

Hopewell, NY · On-site

$20 - $22/hr

... on patient experience. They work collaboratively with clinicians and colleagues to provide ... Great time management and ability to multi-task in a fast-paced environment. * Self-motivated with ...

Private Dental Office

Dental Office Manager

Hopewell, NY · On-site

$65K - $75K/yr

Minimum 3 years of experience managing operations in a dental practice * Strong knowledge of scheduling, treatment planning, insurance verification, claims processing, and patient collections

ClearChoice

Patient Intake Coordinator

Rochester, NY · On-site

$20 - $24/hr

Serve as the ambassador for the patient experience, ensuring every patient feels valued and supported * Manage the patient intake process, including completion of electronic or paper forms and ...

UK St Claire

Patient/Office Coordinator

Pavilion, NY · On-site

$16.50 - $21.75/hr

... experience. Essential Functions Supports daily clinic operations including patient scheduling, pre-registering and registering patients, maintaining medical records, managing orders, conducting ...

Trillium Health

Office Manager

Rochester, NY · On-site

The Office Manager oversees the day-to-day operations, staff supervision, and overall ... Partner with the Patient Experience Coordinator to investigate, resolve, and prevent patient ...

TRILLIUM HEALTH INC

Office Manager

Rochester, NY · On-site

$56K - $81K/yr

The Office Manager oversees the day‑to‑day operations, staff supervision, and overall ... Partner with the Patient Experience Coordinator to investigate, resolve, and prevent patient ...

Trillium Health, Inc.

Office Manager

Rochester, NY · On-site

$56K - $81K/yr

Office Manager Regular Full Time Professional 924 Jefferson Avenue, Rochester, NY 14611, Rochester ... Partner with the Patient Experience Coordinator to investigate, resolve, and prevent patient ...

HHS LLC

Patient Transport

Rochester, NY · On-site

$17.50/hr

Preferred: Patient transportation experience (cleaning, environmental services, custodian ... management to nearly 1,000 customers across six industries.

Hhs

Patient Transport

Rochester, NY

$17.50/hr

Preferred: Patient transportation experience (cleaning, environmental services, custodian ... management to nearly 1,000 customers across six industries.

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Patient Experience Manager information

See Rochester, NY salary details

$15

$39

$68

How much do patient experience manager jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for patient experience manager in Rochester, NY is $39.36, according to ZipRecruiter salary data. Most workers in this role earn between $23.22 and $50.77 per hour, depending on experience, location, and employer.

What does a patient experience manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are some typical responsibilities of a patient experience manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

What are the key skills and qualifications needed to thrive in the patient experience manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are the most commonly searched types of Patient Experience jobs in Rochester, NY?

The most popular types of Patient Experience jobs in Rochester, NY are:

What are popular job titles related to Patient Experience Manager jobs in Rochester, NY?

For Patient Experience Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Patient Experience Manager jobs in Rochester, NY look for?

The top searched job categories for Patient Experience Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Patient Experience Manager jobs?

Cities near Rochester, NY with the most Patient Experience Manager job openings:

Patient Experience Manager jobs near you
Infographic showing various Patient Experience Manager job openings in Rochester, NY as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $81,861 per year, or $39.4 per hour.

Patient Coordinator

Rochester, NY

Aspen Dental
Health Care and Social Assistance • 5 - 10K employees
Learn more about Aspen Dentalexternal

$16 - $17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Aspen Dental rating

6.3

Company rating: 6.3 out of 10

Based on 474 frontline employees who took The Breakroom Quiz

Job description

At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience Coordinator, you will have the opportunity to give back to communities and positively affect patients' lives.

Job Type: Full Time

Salary: $16 - $17 / hour

At Aspen Dental, we put YouFirst.We offer:

  • A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match*
  • Career development and growth opportunities with our best-in-class training program to support you at every stage of yourcareer
  • A fun and supportive culture that encourages collaboration andinnovation
  • Free Continuous Learning through TAG U

HowYou'llMake a Difference

As aPatient Coordinator, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in a four-week training program to succeed in your role.

  • Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards
  • Provide patient support by scheduling and confirming patient appointments, organizing charts, verifying insurance and payment collection
  • Balance nightly deposits and credit card processing
  • Additional tasks as assigned by the Manager

Preferred Qualifications

  • High school diploma or equivalent
  • Strong communication and interpersonal skills with an ethical mindset
  • High regard for time management
  • Organized and detail oriented

Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.

*May vary by independently owned and operated Aspen Dental locations.

ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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