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Patient Experience Manager Jobs in Rochester, NY

Private Dental Office

Dental Office Manager

Hopewell, NY · On-site

$65K - $75K/yr

Minimum 3 years of experience managing operations in a dental practice * Strong knowledge of scheduling, treatment planning, insurance verification, claims processing, and patient collections

Clear Choice

Patient Intake Coordinator

Rochester, NY

$20 - $24/hr

Serve as the ambassador for the patient experience, ensuring every patient feels valued and supported * Manage the patient intake process, including completion of electronic or paper forms and ...

ClearChoice

Patient Intake Coordinator

Rochester, NY

$20 - $24/hr

Serve as the ambassador for the patient experience, ensuring every patient feels valued and supported * Manage the patient intake process, including completion of electronic or paper forms and ...

ClearChoice

Patient Intake Coordinator

Rochester, NY · On-site

$20 - $24/hr

Serve as the ambassador for the patient experience, ensuring every patient feels valued and supported * Manage the patient intake process, including completion of electronic or paper forms and ...

Trillium Health

Office Manager

Rochester, NY · On-site

Partner with the Patient Experience Coordinator to investigate and resolve patient concerns ... Manage supply inventory and coordinate equipment maintenance with clinical teams. * Oversee IT and ...

UK St Claire

Patient/Office Coordinator

Pavilion, NY

$16.50 - $21.75/hr

... experience. Essential Functions Supports daily clinic operations including patient scheduling, pre-registering and registering patients, maintaining medical records, managing orders, conducting ...

King's Daughters

Patient/Office Coordinator

Pavilion, NY · On-site

$16.50 - $21.75/hr

... experience. Essential Functions Supports daily clinic operations including patient scheduling, pre-registering and registering patients, maintaining medical records, managing orders, conducting ...

New

UK St Claire

Patient/Office Coordinator

Pavilion, NY · On-site

$16.50 - $21.75/hr

... experience. Essential Functions Supports daily clinic operations including patient scheduling, pre-registering and registering patients, maintaining medical records, managing orders, conducting ...

TRILLIUM HEALTH INC

Office Manager

Rochester, NY · On-site

$56K - $81K/yr

The Office Manager oversees the day‑to‑day operations, staff supervision, and overall ... Partner with the Patient Experience Coordinator to investigate, resolve, and prevent patient ...

HHS LLC

Patient Transport

Rochester, NY · On-site

$17.50/hr

Preferred: Patient transportation experience (cleaning, environmental services, custodian ... management to nearly 1,000 customers across six industries.

Hhs

Patient Transport

Rochester, NY · On-site

$17.50/hr

Preferred: Patient transportation experience (cleaning, environmental services, custodian ... management to nearly 1,000 customers across six industries.

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Showing results 21-40

All JobsPatient Experience JobsPatient Experience Manager JobsPatient Experience Manager Jobs in Rochester, NY

Patient Experience Manager information

See Rochester, NY salary details

$15

$39

$68

How much do patient experience manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for patient experience manager in Rochester, NY is $39.36, according to ZipRecruiter salary data. Most workers in this role earn between $23.22 and $50.77 per hour, depending on experience, location, and employer.

What does a patient experience manager do?

A Patient Experience Manager ensures that patients receive high-quality, compassionate care by improving processes, communication, and overall satisfaction in healthcare settings. They analyze patient feedback, implement service improvements, and work with medical staff to enhance the overall patient journey. Their role often includes training staff, addressing complaints, and fostering a patient-centered culture.

What are some typical responsibilities of a patient experience manager during a workweek?

A Patient Experience Manager often spends their week reviewing patient satisfaction scores, developing strategies to address service gaps, and collaborating with clinical and administrative teams to implement improvement initiatives. They frequently interact directly with patients to resolve concerns, gather feedback, and ensure their voices are heard in decision-making processes. Additionally, they lead staff training on communication and service excellence, analyze data for trends, and report findings to senior leadership. This role blends hands-on problem solving with strategic planning in a collaborative, patient-centered environment.

What are the key skills and qualifications needed to thrive in the patient experience manager position, and why are they important?

To thrive as a Patient Experience Manager, you need a background in healthcare administration, strong analytical skills, and experience in process improvement, often supported by a bachelor’s degree in health administration or a related field. Familiarity with patient satisfaction survey platforms, CRM systems, and metrics like HCAHPS is commonly required. Exceptional interpersonal skills, conflict resolution, and leadership abilities help you effectively engage with staff and address patient concerns. These skills ensure an enhanced patient journey, stronger organizational reputation, and continuous quality improvement within healthcare settings.

What are the most commonly searched types of Patient Experience jobs in Rochester, NY?

The most popular types of Patient Experience jobs in Rochester, NY are:

What are popular job titles related to Patient Experience Manager jobs in Rochester, NY?

For Patient Experience Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Patient Experience Manager jobs in Rochester, NY look for?

The top searched job categories for Patient Experience Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Patient Experience Manager jobs?

Cities near Rochester, NY with the most Patient Experience Manager job openings:

Patient Experience Manager jobs near you
Infographic showing various Patient Experience Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $81,861 per year, or $39.4 per hour.

Patient Service Representative Lead - Urgent Care and Occupational Health

The University of Kansas Health System

Pavilion, NY • On-site

$16.50 - $21/hr

Full-time

Posted 23 days ago

University Of Kansas Health System rating

7.4

Company rating: 7.4 out of 10

Based on 178 frontline employees who took The Breakroom Quiz

268th of 891 rated healthcare providers

Job description

Position Title
Patient Service Representative Lead - Urgent Care and Occupational Health
Varies
Olathe Medical Pavilion A
Position Summary / Career Interest:
The Patient Service Representative Lead is responsible for supporting the supervisor. This work role requires thorough knowledge of all job functions and serves as a resource to train other employees in collaboration with the supervisor/manager.
Patient Service Representatives (PSR) are important members of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. They are responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. They may assist with checking patients out and scheduling follow up activities as needed.
Responsibilities and Essential Job Functions
  • Lead Responsibilities Role models the health system values in our daily interactions and inspire others to follow those established values.
  • Has a positive presence in the practice.
  • Assist in onboarding of staff as directed by clinic leadership.
  • Execute developed department onboarding process, escalating barriers to leadership.
  • Responsible and accountable for achieving organizational targets related to patient experience in appropriate domains.
  • Routinely engages and solicits feedback from work unit employees.
  • Effective verbal & written communications.
  • Serves as a role model for correct workflow execution.
  • Complete standard work observations at the direction of clinic leadership.
  • Escalates to leadership and/or informatics team(s) enhancements/challenges to standard work.
  • Engages in clinic level projects for the enhancement of patient/clinician experiences.
  • Identifies and uses resources to develop and deliver communications.
  • Creates and contributes to a positive environment where learning and knowledge sharing occurs regularly.
  • Encourages employees to use organization risk reporting tools.
  • Demonstrates knowledge, adheres to, and educates others for the promotion of safety regulations, disaster plans, emergency response, infection control, fire safety, hazardous material policies and procedures.
  • Conducts accreditation tracer exercises.
  • Conveys authenticity gaining the trust of others. Behaves consistently and acts in accordance with moral, ethical professional, and organizational guidelines.
  • Displays unwavering credibility through trustworthiness, reliability, dependability, integrity, character reputation, and acceptability.
  • Pre-Visit Scheduling Schedule internal and external incoming department referrals
  • Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees.
  • Maintains extensive knowledge of appointment types, locations, providers, and specialties.
  • Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments.
  • Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests.
  • Preauthorization of clinic specific visits and procedures as needed.
  • Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment.
  • During Visit Standard Check-In Responsible for high volume patient clinic check in/out and phone reception - following health system standards.
  • Secures patient signatures for consent and financial forms.
  • Follows and completes all standard registration documentation and scanning process in the Health System EMR
  • Responsible for collecting all point of service collections due per the EMR generated patient estimate including copay, co-insurance, and deductibles.
  • Assist patient with MyChart activation and support.
  • Responsible for outpatient clinic direct rooming
  • Responsible for supporting patient through self-check-in utilizing MyChart and the EMR
  • Post-Visit (Check-out/Follow Up Scheduling) Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders.
  • Assist patient with MyChart activation and support.
  • Ensure proper front desk coverage until last patient is dismissed from the clinic.
  • Standard Responsibilities Attends and participates in department clinic daily huddles and process improvement initiatives.
  • Understands patient experience performance expectations for ease of scheduling appointment, degree to which you were informed of delays, likelihood to recommend practice, courtesy of front desk and staff worked together for your care.
  • Supports both front desk and scheduling (telephone and MyChart) workflows.
  • Establishes and maintains productive working relationships with providers and the clinical care team.
  • Has a working knowledge of patient related policies and procedures as well as an understanding of the University of Kansas Health System services and programs.
  • Follows the Health System standard apparel policy.
  • Effectively communicates Health System policies to patients and patient advocates.
  • Familiarity with insurance coverage types (HMO, PPO, VA, Medicare)
  • Expected to provide coverage at alternate locations to help meet critical staffing level needs, as delegated by management.
  • Supports and participates in patient experience initiatives including marking campaigns and event registration.
  • Responsible for daily maintenance of workspace and following environmental health cleaning guidelines according to Health System policy and procedures.
  • Responsible for following personal protective equipment (PPE) guidelines according to Health System policy and procedures.
  • Expected to complete necessary training and successfully pas 30-60-90-day quality assessments.
  • Remains in clinic until last patient is checked out and any follow-up visits are scheduled.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience
  • High School Graduate or GED.
  • 2 or more years experience in ambulatory/admitting/patient registration & pre-certification or 1 year experience combined with a completed Associates degree

Preferred Education and Experience
  • Clerical, registration and/or customer service experience within a health care setting.

Required Language Skills
  • Fluent English - Ability to read, write, speak and understand English.

Preferred Language Skills
  • - If bilingual-Documented proof of competencies via language proficiency assessments

Knowledge Requirements
  • Basic computer skills including Microsoft Excel, Word, Outlook, and Teams.
  • High level of customer services skills focusing on problem resolution.
  • Ability to maintain patient confidentiality.

Time Type:
Full time
Job Requisition ID:
R-56023
Important information for you to know as you apply:
  • The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
  • The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
  • Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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About University of Kansas Health System

Sourced by ZipRecruiter

Operating within the healthcare industry, The University of Kansas Health System is a renowned medical institution located in Kansas City, KS, United States. Established in 1905, this not-for-profit health system has evolved to offer an extensive range of products and services, which spans across a variety of specialist areas such as cancer care, neurology, cardiology, and organ transplants, among others. The core mission of The University of Kansas Health System is to enhance the health and wellness of individuals and communities by providing world-class healthcare services, quality education and conducting advanced research. They are also known for their unwavering commitment to academic medicine, which sets them apart from their peers.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Kansas City, KS, US

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