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Patient Account Representative Jobs in Rochester, NY

UR Thompson Health

Patient Account Rep - HB

Canandaigua, NY · On-site

$19.40 - $22.50/hr

Independently monitors and controls accounts receivables of third-party payers. * Reviews daily ... Excellent public/patient relations and communication skills. * Skills in using Mainframe, Excel ...

Thompson Health

Patient Account Rep - HB

Canandaigua, NY

$19.40 - $22.50/hr

Independently monitors and controls accounts receivables of third-party payers. * Reviews daily ... Excellent public/patient relations and communication skills. * Skills in using Mainframe, Excel ...

Alphabe Insight Inc

Account Representative

Rochester, NY · On-site

$58K - $62K/yr

GG Media is seeking a dedicated and results-oriented Account Representative to serve as a key point of contact between the company and its clients. This role focuses on maintaining strong ...

ASSA ABLOY

Customer Account Representative

Rochester, NY · On-site

$50K - $52K/yr

Customer Account Representative Department: Sales Support Reports To: Manager of Customer Excellence Location: Rochester, NY Classification: Non-Exempt, Full-Time Annual Salary: $50,000-$52,000 ...

ASSA ABLOY

Customer Account Representative

Rochester, NY · On-site

$50K - $52K/yr

Customer Account Representative Department: Sales Support Reports To: Manager of Customer Excellence Location: Rochester, NY Classification: Non-Exempt, Full-Time Annual Salary: $50,000-$52,000 ...

Enpro

Customer Account Representative

Palmyra, NY · On-site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to ...

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Patient Account Representative information

See Rochester, NY salary details

$11

$21

$28

How much do patient account representative jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for patient account representative in Rochester, NY is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.55 per hour, depending on experience, location, and employer.

What Is a Patient Account Representative?

A patient account representative works directly with patients to help manage questions and resolve issues regarding billing and collection. Your duties include communicating with individuals and insurance companies to provide information, handle complaints, and inquire about claims. As a patient account representative, you also act as a specialist in handling repayment options and delinquent accounts. Qualifications include a high school diploma or equivalent, as well as prior work experience in a medical billing or collections office. Excellent verbal and interpersonal skills are essential for this career.

What are Patient Account Representatives?

Patient Account Representatives are professionals who manage billing and payment processes in healthcare facilities. They communicate with patients about their accounts, explain charges, process payments, and help resolve billing issues. Their role often involves working with insurance companies to clarify coverage and ensure claims are handled correctly. They play a vital part in ensuring patients understand their financial responsibilities and in maintaining accurate financial records for healthcare providers.

How does a Patient Account Representative typically interact with other departments within a healthcare facility?

Patient Account Representatives frequently collaborate with departments such as billing, medical records, and clinical staff to ensure accurate patient billing and resolve account discrepancies. They often communicate with insurance coordinators to verify coverage and clarify claim details, and may work with front desk or admissions teams to collect necessary patient information. This cross-departmental teamwork is essential to address account issues promptly, enhance patient satisfaction, and maintain streamlined revenue cycles.

What is the difference between Patient Account Representative vs Medical Billing Specialist?

AspectPatient Account RepresentativeMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesManaging patient accounts, billing inquiries, insurance verificationProcessing insurance claims, coding, billing submissions
Common UsagePatient communication, account managementClaims processing, reimbursement

While both roles involve billing and insurance processes, the Patient Account Representative focuses on managing patient accounts and communication, whereas the Medical Billing Specialist primarily handles claims processing and coding. Both positions are essential in healthcare revenue cycle management and often work closely together.

What are the key skills and qualifications needed to thrive as a Patient Account Representative, and why are they important?

To thrive as a Patient Account Representative, you need strong knowledge of medical billing, insurance processes, and account reconciliation, often supported by a high school diploma or associate degree. Familiarity with billing software, electronic health records (EHRs), and coding systems like ICD-10 and CPT is essential. Excellent communication, problem-solving abilities, and attention to detail help build trust with patients and ensure accurate account management. These skills ensure patients are billed correctly, payments are collected efficiently, and healthcare providers maintain positive financial relationships.
More about Patient Account Representative jobs
What are the most commonly searched types of Patient Account Representative jobs in Rochester, NY? The most popular types of Patient Account Representative jobs in Rochester, NY are:
What are popular job titles related to Patient Account Representative jobs in Rochester, NY? For Patient Account Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Patient Account Representative jobs in Rochester, NY look for? The top searched job categories for Patient Account Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Patient Account Representative jobs? Cities near Rochester, NY with the most Patient Account Representative job openings:
Patient Account Representative jobs near you
Infographic showing various Patient Account Representative job openings in Rochester, NY as of July 2026, with employment types broken down into 82% Full Time, 14% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $43,956 per year, or $21.1 per hour.

Patient Account Rep - HB

UR Thompson Health

Canandaigua, NY

$19.40 - $22.50/hr

Full-time

Posted 6 days ago

Job description

Schedule: Full time, Days 

Main Function:

  • Independently monitors and controls accounts receivables of third-party payers.
  • Reviews daily registration/referral processes within own payer area and coordinates with appropriate departments when necessary.
  • Run AR reports from monitoring of specifics. Reconciles accounts timely and accurate.
  • Communicates and resolves issues with internal and external customers regarding payer-specific requirements in registration, referrals, charges, and coding affecting the submission and payment of professional claims.
  • Maintains knowledge of payer regulations and all manual and electronic procedures in submission and remittances.

Education:

  • High School Diploma or GED required.
  • Associate's Degree preferred.
  • Medical terminology desired.
  • ICD-9/10 CPT coding experience is strongly preferred.

Experience:

  • 2 to 3 years of previous medical billing experience is preferred.
  • Familiarity with all forms of payer claims by paper and electronic media is preferred.
  • Excellent public/patient relations and communication skills.
  • Skills in using Mainframe, Excel, and Word preferred.

Salary range: $19.40 - $22.50

Starting pay: based on experience 

Thompson Health is an EOE encouraging  individuals with disabilities, and veterans to apply.

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