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Patient Access Representative Jobs in Rochester, NY

Helio Health

Patient Access Specialist

Rochester, NY · On-site

$20 - $25/hr

Patient Access Specialist Job Locations US-NY-Rochester Category Revenue Cycle Management Position Type Full-Time Work Arrangement Onsite ID 2026-7097 Overview Helio Health is on a mission to treat ...

The University of Kansas Health System

PRN PSR

Pavilion, NY · On-site

$16.50 - $21/hr

Patient Access Representative is responsible for greeting patients and visitors in the numerous outpatient registration areas. The Patient Access Representative is typically the first point of ...

Helio Health

Patient Access Specialist

Rochester, NY

$20 - $25/hr

The Patient Access Specialist (PAS) meets with patients entering our programs to collect necessary data including insurance and other information to ensure payment for services. The PAS also ...

Helio Health

Patient Access Specialist

Rochester, NY · On-site

$20 - $25/hr

The Patient Access Specialist (PAS) meets with patients entering our programs to collect necessary data including insurance and other information to ensure payment for services. The PAS also ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

ED/Patient Access SCHEDULE: Monday to Friday, 3p to 11p, Every other weekend ATTRIBUTES * 2 year ... Rochester POSTAL CODE: 14626 The listed base pay range is a good faith representation of current ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $19.50/hr

Access Associate Department: Internal Medicine Location: WNY - Internal Medicine - Clinton ... Interviewing the patient and/or their representative for necessary information and completing the ...

Rochester Regional Health

Access Associate

Geneseo, NY · On-site

$17.85 - $20/hr

Access Associate Department: Geneseo Medical Campus Location: Geneseo Medical Campus- 4302 Gateway ... Interviewing the patient and/or their representative for necessary information and completing the ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Access Associate Department: WNY Rochester Otolaryngology Location: Rochester ENT - 360 Linden Oaks ... Interviewing the patient and/or their representative for necessary information and completing the ...

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Patient Access Representative information

See Rochester, NY salary details

$12

$18

$23

How much do patient access representative jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for patient access representative in Rochester, NY is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $20.87 per hour, depending on experience, location, and employer.

What Is a Patient Access Representative?

As a patient access representative, you handle the patient check-in process at a hospital. Your job duties are to collect patient information—identification, insurance, and payment—and to perform other administrative tasks, like answering the phone and scheduling. Other responsibilities include directing patients to the correct area after check-in and answering questions that patients or their families have about the hospital’s processes, insurance coverage, and billing. Since people checking in to the hospital are usually either ill or injured, your interpersonal skills and calm, compassionate attitude are essential to getting patients checked in efficiently in spite of their stress or worry.

What are some common challenges faced by Patient Access Representatives and how can they be addressed?

Patient Access Representatives often encounter challenges such as managing high patient volumes, handling sensitive information, and navigating complex insurance processes. To address these, strong organizational skills, attention to detail, and clear communication are essential. Collaborating closely with medical staff and insurance providers helps streamline workflows and ensures a positive patient experience. Regular training on healthcare regulations and technology systems also supports success in this role.

What are Patient Access Representatives?

Patient Access Representatives are healthcare professionals responsible for managing patient admissions, registration, and scheduling appointments in medical facilities. They serve as the first point of contact for patients, collecting personal and insurance information, verifying coverage, and ensuring accurate data entry. Their role is essential for streamlining the patient intake process, improving service quality, and facilitating communication between patients, healthcare providers, and insurance companies.

What is the difference between Patient Access Representative vs Medical Secretary?

AspectPatient Access RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctors' offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, schedulingScheduling appointments, managing correspondence, medical record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommonly used in medical offices for administrative support

Both roles involve administrative tasks in healthcare settings, but Patient Access Representatives focus more on patient registration and insurance, while Medical Secretaries handle scheduling and correspondence. Understanding these differences helps job seekers find the right fit in healthcare administration.

What are the key skills and qualifications needed to thrive as a Patient Access Representative, and why are they important?

To thrive as a Patient Access Representative, you need strong organizational skills, attention to detail, and knowledge of medical terminology, typically supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, patient registration software, and insurance verification tools is essential. Excellent interpersonal skills, empathy, and the ability to handle stressful situations help you interact effectively with patients and healthcare teams. These skills ensure accurate patient information management, smooth admissions processes, and a positive patient experience.
More about Patient Access Representative jobs
What are the most commonly searched types of Patient Access Representative jobs in Rochester, NY? The most popular types of Patient Access Representative jobs in Rochester, NY are:
What are popular job titles related to Patient Access Representative jobs in Rochester, NY? For Patient Access Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Patient Access Representative jobs in Rochester, NY look for? The top searched job categories for Patient Access Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Patient Access Representative jobs? Cities near Rochester, NY with the most Patient Access Representative job openings:
Patient Access Representative jobs near you
Infographic showing various Patient Access Representative job openings in Rochester, NY as of July 2026, with employment types broken down into 81% Full Time, 14% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $39,106 per year, or $18.8 per hour.
SW KC Mkt Patient Access Representative

SW KC Mkt Patient Access Representative

The University of Kansas Health System

Pavilion, NY • On-site

$16.25 - $20.75/hr

Part-time

Posted 10 days ago

University Of Kansas Health System rating

7.5

Company rating: 7.5 out of 10

Based on 175 frontline employees who took The Breakroom Quiz

231st of 886 rated healthcare providers

Job description

Position Title
SW KC Mkt Patient Access Representative
College Point Medical Pavilion
Position Summary / Career Interest:
Patient Access Representative is responsible for greeting patients and visitors in the numerous outpatient registration areas. The Patient Access Representative is typically the first point of contact for our patients and visitors and customer service skills are monitored for excellence. They are held accountable for obtaining correct patient demographic and insurance information to ensure proper reimbursement is made to the hospital. Financial communication with patients will be handled in a positive and professional manner.
Responsibilities and Essential Job Functions
  • Greets customers in prompt, courteous, and helpful manner.
  • Verifies patient information and assures that patient completes and signs appropriate paperwork. Obtains copies of insurance cards, driver license and enters/updates patient demographic and insurance information in computer system both accurately and in timely manner. Compiles and maintains all forms and/or documents in the patient's medical record.
  • Maintains appointment scheduling system to include scheduling, coordinating, and adjusting patient appointments appropriate to patient's request, provider schedule, and computerized system capability. Consistently follows "No-Show" procedure. Completes appointment reminder calls.
  • Answers telephone promptly, screens calls, takes complete message including all necessary triage information or route/transfers call to appropriate staff member. Efficiently distributes information to nursing and medical support staff, accurately, and in a courteous and timely manner.
  • Consistently collects patient co-pay and outstanding account balances.
  • Prepares office batches and balances patient payments received at the completion of each workday.
  • Serves as liaison between patient and medical support staff. Communicates with insurance company for necessary information regarding referral information and/or assists patient with scheduling specialist appointment and/or testing.
  • Checks out patients providing visit specific information and schedules future appointments.
  • Maintains clean, orderly front desk and waiting area.
  • PARs with PAR/Clinical access to the electronic medical record will timely and accurately enter patient clinical information in the EMR as related to assigned tasks associated with PAR/Clinical access.
  • Participates fully as a member of the Patient Centered Medical Home Team.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience
  • High School Graduate or GED.
  • Previous Related Experience.

Preferred Education and Experience
  • Previous Healthcare Experience.

Time Type:
Part time
Job Requisition ID:
R-55129
Important information for you to know as you apply:
  • The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
  • The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
  • Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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About University of Kansas Health System

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Operating within the healthcare industry, The University of Kansas Health System is a renowned medical institution located in Kansas City, KS, United States. Established in 1905, this not-for-profit health system has evolved to offer an extensive range of products and services, which spans across a variety of specialist areas such as cancer care, neurology, cardiology, and organ transplants, among others. The core mission of The University of Kansas Health System is to enhance the health and wellness of individuals and communities by providing world-class healthcare services, quality education and conducting advanced research. They are also known for their unwavering commitment to academic medicine, which sets them apart from their peers.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Kansas City, KS, US

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