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Patient Access Representative Jobs in Rochester, NY

Rochester Regional Health

Access Associate

Irondequoit, NY · On-site

$17.85 - $20/hr

Patient Access Center SCHEDULE: Monday - Friday (5:30a -2p) Off Holidays/weekends ATTRIBUTES * 2 ... Rochester POSTAL CODE: 14621 The listed base pay range is a good faith representation of current ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Patient Access Center SCHEDULE: Monday - Friday (5:30a -2p) Off Holidays/weekends ATTRIBUTES * 2 ... Rochester POSTAL CODE: 14621 The listed base pay range is a good faith representation of current ...

University of Rochester

Pharmacy Access Rep

Rochester, NY · On-site

$21.97 - $29.66/hr

Facilitates communication between the patient, pharmacist, insurance, and staff to ensure ... access, and recruitment of candidates, for all persons consistent with our values and based on ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

ED/Patient Access SCHEDULE: Monday to Friday, 3p to 11p, Every other weekend ATTRIBUTES * 2 year ... Rochester POSTAL CODE: 14626 The listed base pay range is a good faith representation of current ...

University of Rochester

Dental Access Rep III

Rochester, NY · On-site

$19.72 - $26.62/hr

Assures patient satisfaction with information processing and reception service. Requires accuracy ... Enters information into the electronic medical record and patient access and revenue cycle system.

University of Rochester

Dental Access Rep III

Rochester, NY · On-site

$19.72 - $26.62/hr

Ensures patient satisfaction with information processing and reception service. Requires accuracy ... Enters information into the electronic medical record and patient access and revenue cycle system.

University of Rochester

Dental Access Rep III

Rochester, NY · On-site

$19.72 - $26.62/hr

Ensures patient satisfaction with information processing and reception service. Requires accuracy ... Enters information into the electronic medical record and patient access and revenue cycle system.

Rochester Regional Health

Access Associate

Irondequoit, NY · On-site

$17.85 - $20/hr

Access Associate Department : SCHI - MOB Location : Rochester General Hospital - 1425 Portland ... Interviewing the patient and/or their representative for necessary information and completing the ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Access Associate DEPARTMENT: Unity OB/GYN Support Services LOCATION: OB/GYN - Clinton Crossing ... Interviewing the patient and/or their representative for necessary information and completing the ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Access Associate Department : SCHI - MOB Location : Rochester General Hospital - 1425 Portland ... Interviewing the patient and/or their representative for necessary information and completing the ...

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Patient Access Representative information

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How much do patient access representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for patient access representative in Rochester, NY is $18.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.87 per hour, depending on experience, location, and employer.

What is a patient access representative?

Patient Access Representatives are healthcare professionals responsible for managing patient admissions, registration, and scheduling appointments in medical facilities. They serve as the first point of contact for patients, collecting personal and insurance information, verifying coverage, and ensuring accurate data entry. Their role is essential for streamlining the patient intake process, improving service quality, and facilitating communication between patients, healthcare providers, and insurance companies.

What are the key skills and qualifications needed to thrive as a patient access representative, and why are they important?

To thrive as a Patient Access Representative, you need strong organizational skills, attention to detail, and knowledge of medical terminology, typically supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, patient registration software, and insurance verification tools is essential. Excellent interpersonal skills, empathy, and the ability to handle stressful situations help you interact effectively with patients and healthcare teams. These skills ensure accurate patient information management, smooth admissions processes, and a positive patient experience.

What are some common challenges faced by patient access representatives and how can they be addressed?

Patient Access Representatives often encounter challenges such as managing high patient volumes, handling sensitive information, and navigating complex insurance processes. To address these, strong organizational skills, attention to detail, and clear communication are essential. Collaborating closely with medical staff and insurance providers helps streamline workflows and ensures a positive patient experience. Regular training on healthcare regulations and technology systems also supports success in this role.

What is the difference between Patient Access Representative vs Medical Secretary?

AspectPatient Access RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctors' offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, schedulingScheduling appointments, managing correspondence, medical record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommonly used in medical offices for administrative support

Both roles involve administrative tasks in healthcare settings, but Patient Access Representatives focus more on patient registration and insurance, while Medical Secretaries handle scheduling and correspondence. Understanding these differences helps job seekers find the right fit in healthcare administration.

Is it hard to be a patient access representative?

Patient Access Representatives typically need strong communication and organizational skills to handle patient inquiries, insurance verification, and appointment scheduling. The role can involve managing high-volume workloads and requires attention to detail, but it generally does not require advanced technical skills or extensive experience. Training is often provided on the job, and certifications like the Certified Patient Access Manager (CPAM) can enhance job prospects.
More about Patient Access Representative jobs

What are the most commonly searched types of Patient Access Representative jobs in Rochester, NY?

The most popular types of Patient Access Representative jobs in Rochester, NY are:

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For Patient Access Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Patient Access Representative jobs in Rochester, NY look for?

The top searched job categories for Patient Access Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Patient Access Representative jobs?

Cities near Rochester, NY with the most Patient Access Representative job openings:

Patient Access Representative jobs near you
Infographic showing various Patient Access Representative job openings in Rochester, NY as of September 2026, with employment types broken down into 57% Full Time, 14% Part Time, and 29% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,089 per year, or $18.8 per hour.

Access Associate

Rochester Regional Health

Irondequoit, NY • On-site

$17.85 - $20/hr

Full-time

Re-posted 26 days ago

Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 221 frontline employees who took The Breakroom Quiz

305th of 898 rated healthcare providers

Job description

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.


STATUS: Access Associate - Patient Access Center

LOCATION: Rochester General Hospital

DEPARTMENT: Patient Access Center

SCHEDULE: Monday - Friday (5:30a -2p) Off Holidays/weekends


ATTRIBUTES

  • 2 year degree or equivalent combination of education and work experience preferred
  • Intermediate computer skills
  • Excellent customer service and communication skills

RESPONSIBILITIES

  • Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
  • Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
  • Billing & Payments. Collect and process payments when applicable

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE:

$17.85 - $20.00

CITY:

Rochester

POSTAL CODE:

14621

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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