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Patient Access Service Representative Jobs in Rochester, NY

lri

Patient Access Representative

Rochester, NY · On-site

$21 - $23/hr

Our employees have passion around the services they provide and our corporate values of excellence ... The Patient Access Representative performs a variety of customer service functions that support ...

ZOLL Medical

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology *Spanish Speaking ...

ZOLL LifeVest

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

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Patient Access Service Representative information

See Rochester, NY salary details

$12

$18

$23

How much do patient access service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for patient access service representative in Rochester, NY is $18.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.87 per hour, depending on experience, location, and employer.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers may prefer prior experience in healthcare or administrative roles, and training is often provided on the job. Certification is not required but can enhance job prospects.

Is it hard to be a patient access service representative?

Being a patient access service representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing multiple priorities, but it generally does not require extensive prior experience or advanced certifications. Success in this position depends on attention to detail, customer service skills, and the ability to work under pressure.

What are the duties of a patient access service representative?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance and personal information, collecting copayments, and ensuring accurate registration in the healthcare facility's system. They serve as the first point of contact for patients, requiring strong communication skills and familiarity with electronic health records and billing processes.

What are popular job titles related to Patient Access Service Representative jobs in Rochester, NY?

For Patient Access Service Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Patient Access Service Representative jobs in Rochester, NY look for?

The top searched job categories for Patient Access Service Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Patient Access Service Representative jobs?

Cities near Rochester, NY with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you

Patient Access Representative

Liberty Resources

Rochester, NY • On-site

$21 - $23/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Patient Access Representative

Liberty Resources Integrated Health Care is seeking a Patient Access Representative to perform a variety of customer service functions, primarily phone work, to support clinic operations.

Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We're committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.

What We Offer:

  • A Collaborative and Supportive Team Atmosphere
  • Competitive Compensation and Paid Time Off Package
  • Family-Friendly Workplace
  • Medical/Dental/Vision Coverage
  • 401(k) Retirement Savings Plan
  • Continuing Education Opportunities

Patient Access Representative Position Summary:

The Patient Access Representative performs a variety of customer service functions that support clinic operations.

Patient Access Representative Job Responsibilities:

  • Answer phone calls and route to appropriate person or documents message from patient/representative accurately and delivers to appropriate members of the care team in timely fashion.
  • Schedule appointments for MDs, NPs, therapists, nurses, nutritional services and peer specialist; contact clients to reschedule appointments or provide appointment reminders, when warranted.
  • Perform patient registration duties inclusive of patient identification and EMR documentation of accurate demographic, insurance and check in details with attention given to any patient specific alerts.
  • Collect and process co-pays and provide receipts.
  • Process mail, faxes, make copies as requested and troubleshoot printer/copiers including requests for needed supplies i.e. toner, paper, etc. Prepares and processes work orders, as required.

Patient Access Representative Qualifications:

  • One-year college/technical school or High school diploma (equivalent) with one-year relevant experience.
  • Strong organizational skills.
  • Knowledge of medical procedures and medical terminology.
  • Excellent oral and written communication skills required.
  • Ability to effectively use an electronic medical record.
  • Ability to work in a fast paced outpatient family and behavioral health clinic environment.

Pay range: $21/hour to $23/hour.

Liberty Resources is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.

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