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Patient Access Service Representative Jobs in Rochester, NY

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Interviewing the patient and/or their representative for necessary information and completing the ... Identification of services where no payment source has been identified to be followed up by ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

... service-oriented manner, interviews patients and/or their representative to collect required ... Interviewing the patient and/or their representative for necessary information and completing the ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Interviewing the patient and/or their representative for necessary information and completing the ... Identification of services where no payment source has been identified to be followed up by ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Nursing Support Services LOCATION: Unity Hospital - 1555 Long Pond Road Rochester, NY 14626 ... Interviewing the patient and/or their representative for necessary information and completing the ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Interviewing the patient and/or their representative for necessary information and completing the ... Identification of services where no payment source has been identified to be followed up by ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Interviewing the patient and/or their representative for necessary information and completing the ... Identification of services where no payment source has been identified to be followed up by ...

Rochester Regional Health

Access Associate

Pittsford, NY · On-site

$17.85 - $20/hr

... service-oriented manner, interviews patients and/or their representative to collect required ... Interviewing the patient and/or their representative for necessary information and completing the ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

... service-oriented manner, interviews patients and/or their representative to collect required ... Interviewing the patient and/or their representative for necessary information and completing the ...

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Patient Access Service Representative information

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How much do patient access service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for patient access service representative in Rochester, NY is $18.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.87 per hour, depending on experience, location, and employer.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What does a patient access service representative do?

A patient access service representative is responsible for scheduling patient appointments, verifying insurance coverage, collecting patient information, and ensuring accurate registration in healthcare facilities. They often use electronic health record (EHR) systems and must have strong communication and customer service skills to assist patients and facilitate smooth administrative operations.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers prefer candidates with experience in healthcare settings or familiarity with electronic health records and scheduling systems. Certification is not usually required but can enhance job prospects.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are popular job titles related to Patient Access Service Representative jobs in Rochester, NY?

For Patient Access Service Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Patient Access Service Representative jobs in Rochester, NY look for?

The top searched job categories for Patient Access Service Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Patient Access Service Representative jobs?

Cities near Rochester, NY with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you

Patient Registration Clerk

Rochester Regional Health

Rochester, NY • On-site

$19.46 - $28.55/hr

Part-time

Re-posted 11 days ago

Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

305th of 887 rated healthcare providers

Job description

Job Title: Patient Registration Clerk
Department: CPH Patient Access Services
Location: Canton Potsdam Hospital (Various locations to train)
Hours Per Week: Per Diem (Hours as needed)
Schedule: 8-hour shifts; NOTE: Training with be full time (Approximately 3 months) and primarily day shift at multiple locations, then switch to primarily nights/overnights, variable days, weekend, and holiday coverage.
SUMMARY:
The Patient Registration Clerk provides customer-service and registration/switchboard services and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Services Manager, this position performs imperative duties including registration pre and full, insurance verification, switchboard and life support alarm coverage, data entry, and point-of-service collections, while maintaining patient relations, customer satisfaction, and hospital financial solvency.
RESPONSIBILITIES:
  • Patient Registration & Intake: Accurately interview patients and families to collect demographic, financial, and medical information; perform bedside, inpatient, emergency, and telephone registration while meeting established time standards and patient identification policies.
  • Insurance & Revenue Cycle Support: Verify insurance coverage, eligibility, and benefits; complete required Medicare and payer documentation; collect patient-pay balances; resolve registration errors; and ensure correct insurance loading and compliance with payer requirements.
  • Switchboard & Communications: Serve as hospital switchboard operator by professionally answering and routing calls, maintaining call schedules, paging providers, monitoring alarms, and providing directions and assistance to patients and visitors.
  • Customer Service & Safety: Deliver excellent customer service by welcoming patients, managing waiting areas, communicating wait times, maintaining confidentiality, addressing concerns, and identifying and reporting safety hazards or incidents.
  • Professional Development & Team Support: Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff; and contribute to departmental and organizational quality goals.

PREFERRED QUALIFICATIONS:
  • High School Diploma or GED
  • Associate's degree or higher in healthcare administration, business administration, or related field
  • At least 1-3 years of customer service, administrative, and/or data entry experience
  • 1-2 years of previous experience in hospital related field
  • Experience with database software applications
  • Medical Terminology
  • EHR Programs (e.g. Epic)
  • ICD-10, CPT, HCPCS codes and coding processes
  • Hospital billing processes and reimbursement

UNION:
1199-200B SEIU (CPH) Clerical
Note: Not all per diem roles are union eligible
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.
PAY RANGE:
$19.46 - $28.55
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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