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Patient Access Service Representative Jobs in Rochester, NY

Imh

Patient Service Representative OB/GYN

Pavilion, NY

$19.29 - $25.61/hr

The Patient Service Representative (PSR) serves as the first connection between Intermountain and ... patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Excellent customer service and communication skills * Associate degree preferred * One year of ... Rochester POSTAL CODE: 14626 The listed base pay range is a good faith representation of current ...

Rochester Regional Health

Access Associate

Penfield, NY · On-site

$17.85 - $19.50/hr

Excellent customer service and communication skills RESPONSIBILITIES * Customer Service. Manage ... Penfield POSTAL CODE: 14525 The listed base pay range is a good faith representation of current ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Excellent customer service and communication skills RESPONSIBILITIES * Customer Service. Manage ... Rochester POSTAL CODE: 14626 The listed base pay range is a good faith representation of current ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Excellent customer service and communication skills RESPONSIBILITIES * Customer Service. Manage ... Rochester POSTAL CODE: 14626 The listed base pay range is a good faith representation of current ...

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Patient Access Service Representative information

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How much do patient access service representative jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for patient access service representative in Rochester, NY is $18.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.87 per hour, depending on experience, location, and employer.

What are some common challenges faced by Patient Access Service Representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What does a patient access representative do?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance information, collecting co-pays, and ensuring accurate patient registration. They serve as the first point of contact for patients and often use electronic health record (EHR) systems to manage patient data. Strong communication skills and attention to detail are essential for this role.

How much does a patient access representative make?

In Pennsylvania, a patient access service representative typically earns an average salary of around $35,000 to $45,000 per year. Salaries can vary based on experience, location within the state, and the healthcare facility's size and type. The role often requires strong communication skills and familiarity with electronic health record systems.

What is a Patient Access Service Representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What jobs pay 4000 a week without a degree?

Patient Access Service Representatives typically do not earn $4,000 a week; however, some high-paying roles in sales, real estate, or skilled trades can reach that level without a degree. These jobs often require experience, strong communication skills, or certifications and may involve commission or performance-based pay structures.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How to become a patient access representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Relevant experience in healthcare or administrative roles can be beneficial, and some employers may require certification in medical office administration or patient access procedures. On-the-job training is common, and familiarity with electronic health records (EHR) systems is often preferred.

What are the key skills and qualifications needed to thrive as a Patient Access Service Representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.
What are popular job titles related to Patient Access Service Representative jobs in Rochester, NY? For Patient Access Service Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Patient Access Service Representative jobs in Rochester, NY look for? The top searched job categories for Patient Access Service Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Patient Access Service Representative jobs? Cities near Rochester, NY with the most Patient Access Service Representative job openings:
Patient Access Service Representative jobs near you

Patient Service Representative

Rochester Regional Health

Rochester, NY • On-site

$16.75 - $18.91/hr

Full-time

Re-posted 21 days ago

Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

306th of 890 rated healthcare providers

Job description

SUMMARY
As a Patient Service Representative, you are the warm and friendly point of contact for visitors, providers and staff within the department and keep the department running with your exceptional customer service skills.
STATUS: Full Time
LOCATION: Unity Hospital, 1555 Long Pond Rd., Rochester, NY 14626
DEPARTMENT: Administrative
SCHEDULE: Monday through Friday and every other weekend rotation.
7:00 AM to 3:00 PM or 3:00 PM to 11:00 PM
KEY RESPONSIBILITIES
  • Patient Support. Manage check-in and check-out; work with patient/family and explain relevant unit processes; answer any questions patient/family may have to the best of your ability; round on the patient care unit and provide customer service to each patient when asked for assistance
  • Unit Management. Prepare unit with daily staff assignment board, nurse locators and updated patient room boards; assist Clinical Nurse Leader with the coordination of daily patient activities; update patient chart when appropriate; oversee information flow within unit, including telephone, mail, fax and paper reports; maintain and stock supplies on unit
  • Medical Record Management. Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks and maintain all electronic and paper medical records

MINIMUM QUALIFICATIONS:
  • High School Graduate or GED preferred.
  • Six months related work experience in a healthcare or general office setting preferred.
  • Experience with public contact, with good interaction and communications skills.
  • Medical terminology and/or prior nursing assistance experience preferred.

Rochester Regional Health System is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.
PAY RANGE:
$16.75 - $18.91
CITY:
Rochester
POSTAL CODE:
14626
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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