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Patient Access Jobs in Rochester, NY (NOW HIRING)

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Patient Access Representative

Rochester, NY · On-site

$21 - $23/hr

Liberty Resources Integrated Health Care is seeking a Patient Access Representative to perform a variety of customer service functions, primarily phone work, to support clinic operations. Our ...

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How much do patient access jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for patient access in Rochester, NY is $18.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.87 per hour, depending on experience, location, and employer.

What is a patient access representative?

Patient access jobs include positions such as patient access representative, patient access specialist, patient access manager, access supervisor, and patient access coordinator. These jobs are found in a variety of medical facilities, such as a hospital or assisted living center, and involve the administration and management of healthcare access for customers. Specific duties vary depending on the position, but your responsibilities typically include the admission, intake, and registration of new patients or those returning to a hospital or medical facility. You may also handle the financial aspects of patient access services, such as verifying benefits, providing patients with information about different health care options, and offering financial counseling.

What are some common challenges faced by patient access professionals, and how can they be managed?

Patient Access professionals often encounter challenges such as managing high patient volumes, handling complex insurance verifications, and ensuring accuracy in data entry under time constraints. Effective communication skills and attention to detail are essential to prevent billing errors and maintain patient satisfaction. Many organizations provide ongoing training and support, and working collaboratively with clinical and billing teams can help address issues quickly. Adapting to changing healthcare regulations and technology updates is also crucial for success in this role.

How to become a patient access specialist?

To become a patient access specialist, candidates typically need a high school diploma or equivalent and should develop skills in customer service, communication, and medical terminology. Some employers prefer or require certification such as the Certified Healthcare Access Associate (CHAA) or similar credentials. Gaining experience in healthcare or administrative roles can also improve job prospects in this field.

Is patient access a good career?

Patient access is a viable healthcare career that involves coordinating patient registration, insurance verification, and appointment scheduling. It requires strong communication skills, attention to detail, and familiarity with electronic health records systems. The role offers opportunities for advancement and stable employment in healthcare settings.
More about Patient Access jobs

What are the most commonly searched types of Patient Access jobs in Rochester, NY?

The most popular types of Patient Access jobs in Rochester, NY are:

What are popular job titles related to Patient Access jobs in Rochester, NY?

For Patient Access jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Patient Access jobs in Rochester, NY look for?

The top searched job categories for Patient Access jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Patient Access jobs?

Cities near Rochester, NY with the most Patient Access job openings:

Patient Access jobs near you
Infographic showing various Patient Access job openings in Rochester, NY as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,089 per year, or $18.8 per hour.

Patient Access Representative

Rochester, NY • On-site

Liberty Resources
See more jobs at Liberty Resourcesexternal

$21 - $23/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Patient Access Representative

Liberty Resources Integrated Health Care is seeking a Patient Access Representative to perform a variety of customer service functions, primarily phone work, to support clinic operations.

Our employees have passion around the services they provide and our corporate values of excellence and staff support. We pride ourselves on high quality, integrated, community-based services that meet the evolving needs of our communities. We're committed to building a diverse workforce that values contributions of all team members and work to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and how they apply to provision of positive health outcomes.

What We Offer:

  • A Collaborative and Supportive Team Atmosphere
  • Competitive Compensation and Paid Time Off Package
  • Family-Friendly Workplace
  • Medical/Dental/Vision Coverage
  • 401(k) Retirement Savings Plan
  • Continuing Education Opportunities

Patient Access Representative Position Summary:

The Patient Access Representative performs a variety of customer service functions that support clinic operations.

Patient Access Representative Job Responsibilities:

  • Answer phone calls and route to appropriate person or documents message from patient/representative accurately and delivers to appropriate members of the care team in timely fashion.
  • Schedule appointments for MDs, NPs, therapists, nurses, nutritional services and peer specialist; contact clients to reschedule appointments or provide appointment reminders, when warranted.
  • Perform patient registration duties inclusive of patient identification and EMR documentation of accurate demographic, insurance and check in details with attention given to any patient specific alerts.
  • Collect and process co-pays and provide receipts.
  • Process mail, faxes, make copies as requested and troubleshoot printer/copiers including requests for needed supplies i.e. toner, paper, etc. Prepares and processes work orders, as required.

Patient Access Representative Qualifications:

  • One-year college/technical school or High school diploma (equivalent) with one-year relevant experience.
  • Strong organizational skills.
  • Knowledge of medical procedures and medical terminology.
  • Excellent oral and written communication skills required.
  • Ability to effectively use an electronic medical record.
  • Ability to work in a fast paced outpatient family and behavioral health clinic environment.

Pay range: $21/hour to $23/hour.

Liberty Resources is committed to creating a diverse inclusive environment and is proud to be an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.

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