What does a patient access representative do?

A patient access representative is an entry-level position that provides customer service for the patient access department. As a patient access representative, your duties include assisting patients and their families, medical and administrative staff, and any regulatory bodies that oversee patient rights or care. You answer questions about a patient’s health care and insurance options, identify issues with patients’ medical services, and investigate patient complaints. You also provide informational services, such as directing patients to helpful resources like community health organizations or initiatives.