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Patient Access Associate Jobs in Rochester, NY (NOW HIRING)

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

SUMMARY As an Access Associate, you will be responsible for many administrative support duties ... as needed and scheduling patient appointments * Registration & Verification. Complete the ...

Rochester Regional Health

Access Associate

Gates, NY · On-site

$17.85 - $20/hr

Access Associate As an Access Associate, you will be responsible for many administrative support ... as needed and scheduling patient appointments * Registration & Verification. Complete the ...

New

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Access Associate DEPARTMENT: Behavioral Health Administration LOCATION: Outpatient Mental Health ... Scheduling and/or prescheduling patient appointments. * Interviewing the patient and/or their ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Access Associate DEPARTMENT: Behavioral Health Administration LOCATION: Outpatient Mental Health ... Scheduling and/or prescheduling patient appointments. * Interviewing the patient and/or their ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Access Associate LOCATION: Dialysis Center - Park Ridge- 1561 Long Pond Road Suite 307 Rochester, N ... Scheduling and/or prescheduling patient appointments. * Interviewing the patient and/or their ...

Rochester Regional Health

Access Associate

Batavia, NY · On-site

$17.85 - $20/hr

SUMMARY As an Access Associate, you will be responsible for many administrative support duties ... as needed and scheduling patient appointments * Registration & Verification. Complete the ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Access Associate LOCATION: Dialysis Center - Park Ridge - 1561 Long Pond Road Suite 307 Rochester ... Scheduling and/or prescheduling patient appointments. * Interviewing the patient and/or their ...

Rochester Regional Health

Access Associate

Batavia, NY · On-site

$17.85 - $20/hr

SUMMARY As an Access Associate, you will be responsible for many administrative support duties ... as needed and scheduling patient appointments * Registration & Verification. Complete the ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Access Associate DEPARTMENT: Nursing Support Services LOCATION: Unity Hospital - 1555 Long Pond ... Scheduling and/or prescheduling patient appointments. * Interviewing the patient and/or their ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Access Associate DEPARTMENT: Unity OB/GYN Support Services LOCATION: OB/GYN - Clinton Crossing ... Scheduling and/or prescheduling patient appointments. * Interviewing the patient and/or their ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Access Associate DEPARTMENT: Ambulatory Support Services LOCATION: Unity Hospital - 1555 Long Pond ... Scheduling and/or prescheduling patient appointments. * Interviewing the patient and/or their ...

Rochester Regional Health

Access Associate

Newark, NY · On-site

$17.85 - $20/hr

SUMMARY As an Access Associate, you will be responsible for many administrative support duties ... as needed and scheduling patient appointments * Registration & Verification. Complete the ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

SUMMARY As an Access Associate, you will be responsible for many administrative support duties ... as needed and scheduling patient appointments * Registration & Verification. Complete the ...

Rochester Regional Health

Access Associate

Batavia, NY · On-site

$17.85 - $20/hr

SUMMARY As an Access Associate, you will be responsible for many administrative support duties ... as needed and scheduling patient appointments * Registration & Verification. Complete the ...

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Patient Access Associate information

See Rochester, NY salary details

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How much do patient access associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for patient access associate in Rochester, NY is $19.15, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.59 per hour, depending on experience, location, and employer.

What is the difference between Patient Access Associate vs Medical Secretary?

AspectPatient Access AssociateMedical Secretary
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, appointment schedulingScheduling, correspondence, record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommon in medical offices for administrative support

The Patient Access Associate and Medical Secretary roles both serve vital administrative functions in healthcare. While the Patient Access Associate primarily handles patient registration and insurance tasks, the Medical Secretary focuses more on scheduling and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, making them closely related but distinct positions within medical facilities.

What are some typical challenges a patient access associate might face during busy periods, and how can they effectively handle them?

During peak times, Patient Access Associates often manage high patient volumes, tight schedules, and urgent requests, which can be stressful. Successfully navigating these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and clear communication with both patients and clinical staff. Utilizing electronic health record systems efficiently and remaining calm under pressure are key to ensuring patients are registered accurately and promptly. Teamwork and a patient-focused attitude also help maintain a positive environment, even during the busiest shifts.

What is a patient access associate?

Patient Access Associates are healthcare professionals responsible for managing the initial point of contact for patients entering a medical facility. They handle patient registration, verify insurance information, collect payments, and schedule appointments. Their role ensures that patients are accurately and efficiently processed, which is critical for both patient care and the healthcare facility's operations. Strong communication and organizational skills are essential for this position.

Is patient access a good career?

A Patient Access Associate plays a key role in healthcare by managing patient registration, insurance verification, and appointment scheduling. The position offers opportunities for stable employment, skill development in customer service and administrative tasks, and often requires attention to detail and familiarity with electronic health records. It can be a good entry point into healthcare careers with potential for advancement.

What are the key skills and qualifications needed to thrive as a patient access associate, and why are they important?

To thrive as a Patient Access Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patients and coordinate with medical staff. These skills are vital to ensure accurate patient intake, smooth administrative processes, and a positive experience for patients entering the healthcare system.

What does a patient access associate do?

A patient access associate, also known as a patient access representative, is responsible for checking in patients as they come to a doctor’s office, hospital, nursing home, or other medical facility. They typically do not provide any form of medical care. As a patient access associate, you are usually the first person a patient sees when they enter the office or building. Your primary job duties consist of tracking patient visitors, providing billing information to patients, and gathering patient information. You enter this patient information into a computer system so that doctors and nurses can begin the medical examination and treatment process. The qualifications for a career as a patient access associate include communication and computer skills, and most employers prefer candidates with a year of experience working in a medical office or hospital.

More about Patient Access Associate jobs
What are the most commonly searched types of Patient Access jobs in Rochester, NY? The most popular types of Patient Access jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Patient Access Associate jobs? Cities near Rochester, NY with the most Patient Access Associate job openings:
Patient Access Associate jobs near you
Infographic showing various Patient Access Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $39,822 per year, or $19.1 per hour.

Access Associate | Full Time Evenings | Unity Hospital

Rochester Regional Health

Rochester, NY • On-site

$17.85 - $19.50/hr

Full-time

Re-posted 22 days ago

Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

304th of 887 rated healthcare providers

Job description

Job Title: Access Associate
Department: Patient Access
Location: Unity Hospital | 1555 Long Pond Rd. Rochester, NY 14626
Hours Per Week: 37.5
Schedule: 8-hour shifts, 3p - 11p, includes every other weekend rotation
SUMMARY
In a customer service oriented manner, the Access Associate interviews patients and/or their representative to collect required registration data, included but not limited to; demographic and financial data, as well as obtain required signatures. The Access Associate communicates mandated patient information and verifies all information for accuracy. This process includes, but is not limited to, insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.
RESPONSIBILITIES
  • Manages incoming calls while providing necessary information.
  • Greeting of patients and/or their representatives and providing direction as needed.
  • Scheduling and/or prescheduling patient appointments.
  • Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
  • Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
  • Verification of insurance eligibility/coverage and obtaining necessary precertification/authorizations when applicable.
  • Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.
  • Reviews charges in charge review WQs for completeness and accuracy.
  • Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
  • Communication with external customers such as but not limited to; payers, physician offices and other departments.
  • Accurately sets up new patient record via Care Connect.
  • If qualified, may be asked to interpret on occasion.
  • Performs other duties as assigned.
  • *RGMG Only: Flexibility and transportation to other medical group locations or other affiliated locations required.

PREFERRED QUALIFICATIONS:
  • 2-year degree or equivalent combination of education and work experience preferred
  • Associate's Degree preferred
  • One year of customer service experience preferred
  • Intermediate computer skills
  • Excellent customer service and communication skills

Required Licensure/Certification Skills:
• None
Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.
PAY RANGE:
$17.85 - $19.50
CITY:
Rochester
POSTAL CODE:
14626
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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