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Patient Access Representative Jobs in Rochester, NY

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Access Associate DEPARTMENT: Unity OB/GYN Support Services LOCATION: OB/GYN - Clinton Crossing ... Interviewing the patient and/or their representative for necessary information and completing the ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Access Associate Department : SCHI - MOB Location : Rochester General Hospital - 1425 Portland ... Interviewing the patient and/or their representative for necessary information and completing the ...

Rochester Regional Health

Access Associate

Rochester, NY · On-site

$17.85 - $20/hr

Access Associate DEPARTMENT: Ambulatory Support Services LOCATION: Unity Hospital - 1555 Long Pond ... Interviewing the patient and/or their representative for necessary information and completing the ...

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Patient Access Representative information

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How much do patient access representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for patient access representative in Rochester, NY is $18.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.87 per hour, depending on experience, location, and employer.

What are some common challenges faced by patient access representatives and how can they be addressed?

Patient Access Representatives often encounter challenges such as managing high patient volumes, handling sensitive information, and navigating complex insurance processes. To address these, strong organizational skills, attention to detail, and clear communication are essential. Collaborating closely with medical staff and insurance providers helps streamline workflows and ensures a positive patient experience. Regular training on healthcare regulations and technology systems also supports success in this role.

Is it hard to be a patient access representative?

Patient Access Representatives typically need strong communication and organizational skills to handle patient inquiries, insurance verification, and appointment scheduling. The role can be fast-paced and requires attention to detail, but it generally involves on-the-job training and does not require advanced degrees. Success in this position depends on familiarity with healthcare systems and customer service experience.

What is a patient access representative?

Patient Access Representatives are healthcare professionals responsible for managing patient admissions, registration, and scheduling appointments in medical facilities. They serve as the first point of contact for patients, collecting personal and insurance information, verifying coverage, and ensuring accurate data entry. Their role is essential for streamlining the patient intake process, improving service quality, and facilitating communication between patients, healthcare providers, and insurance companies.

What is the difference between Patient Access Representative vs Medical Secretary?

AspectPatient Access RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certification in medical office administrationHigh school diploma; often some medical office training or certification
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctors' offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, schedulingScheduling appointments, managing correspondence, medical record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommonly used in medical offices for administrative support

Both roles involve administrative tasks in healthcare settings, but Patient Access Representatives focus more on patient registration and insurance, while Medical Secretaries handle scheduling and correspondence. Understanding these differences helps job seekers find the right fit in healthcare administration.

What does a patient access representative do?

A patient access representative is responsible for scheduling appointments, verifying patient insurance coverage, collecting payments, and ensuring accurate registration of patient information. They serve as the first point of contact for patients and often use electronic health record (EHR) systems to manage data efficiently.

What are the key skills and qualifications needed to thrive as a patient access representative, and why are they important?

To thrive as a Patient Access Representative, you need strong organizational skills, attention to detail, and knowledge of medical terminology, typically supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, patient registration software, and insurance verification tools is essential. Excellent interpersonal skills, empathy, and the ability to handle stressful situations help you interact effectively with patients and healthcare teams. These skills ensure accurate patient information management, smooth admissions processes, and a positive patient experience.
More about Patient Access Representative jobs
What are the most commonly searched types of Patient Access Representative jobs in Rochester, NY? The most popular types of Patient Access Representative jobs in Rochester, NY are:
What are popular job titles related to Patient Access Representative jobs in Rochester, NY? For Patient Access Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Patient Access Representative jobs in Rochester, NY look for? The top searched job categories for Patient Access Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Patient Access Representative jobs? Cities near Rochester, NY with the most Patient Access Representative job openings:
Patient Access Representative jobs near you
Infographic showing various Patient Access Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,089 per year, or $18.8 per hour.

Access Associate

Rochester Regional Health

Irondequoit, NY

$17.85 - $20/hr

Full-time

Re-posted 29 days ago

Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

305th of 887 rated healthcare providers

Job description

Job Title: Access Associate

Department: SCHI - MOB

Location: Rochester General Hospital - 1425 Portland Avenue Rochester, NY 14621
Hours Per Week: 40 - Full-time

Schedule: Monday - Friday Can vary as schedule released based on team availability but the three shifts that rotate are 7:30a-4p, 8a-4:30p and 8:30a-5p

SUMMARY

In a customer service-oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.

RESPONSIBILITIES

  • Manages incoming calls while providing necessary information.

  • Greeting of patients and/or their representatives and providing direction as needed.

  • Scheduling and/or prescheduling patient appointments.

  • Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.

  • Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.

  • Verification of insurance eligibility/coverage and obtaining necessary precertification's/authorizations when applicable.

  • Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.

  • Reviews charges in charge review WQs for completeness and accuracy.

  • Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.

  • Communication with external customers such as but not limited to; payers, physician offices and other departments.

  • Accurately sets up new patient record via Care Connect.

  • If qualified, may be asked to interpret on occasion.

  • Performs other duties as assigned.

*RGMG Only: Flexibility and transportation to other medical group locations or other affiliated locations required.

REQUIRED QUALIFICATIONS

  • NA

PREFERRED QUALIFICATIONS

  • Associate degree

  • One year of customer service experience

  • Intermediate computer skills

  • Excellent customer service and communication skills

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE:

$17.85 - $20.00

CITY:

Rochester

POSTAL CODE:

14621

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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