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Senior Patient Account Representative Jobs in Rochester, NY

UR Thompson Health

Patient Account Rep - HB

Canandaigua, NY · On-site

$19.40 - $22.50/hr

Independently monitors and controls accounts receivables of third-party payers. * Reviews daily ... Excellent public/patient relations and communication skills. * Skills in using Mainframe, Excel ...

Thompson Health

Patient Account Rep - HB

Canandaigua, NY

$19.40 - $22.50/hr

Independently monitors and controls accounts receivables of third-party payers. * Reviews daily ... Excellent public/patient relations and communication skills. * Skills in using Mainframe, Excel ...

TEKsystems

Billing Assistant

Rochester, NY

$16 - $18.50/hr

Patient Account RepresentativePosition Summary We are seeking a detail-oriented Patient Account Representative to support healthcare administrative operations through account verification, data ...

TEKsystems

Billing Assistant

Rochester, NY

$16 - $18.50/hr

Patient Account RepresentativePosition Summary We are seeking a detail-oriented Patient Account Representative to support healthcare administrative operations through account verification, data ...

TEKsystems

Payer Enrollment Specialist

Rochester, NY

$16 - $18.50/hr

Description Position Summary We are seeking a detail-oriented Payer Enrollment Representative to support our Billing team with account verification, data processing, and patient information ...

TEKsystems

Payer Enrollment Specialist

Rochester, NY

$16 - $18.50/hr

Description Position Summary We are seeking a detail-oriented Payer Enrollment Representative to support our Billing team with account verification, data processing, and patient information ...

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Senior Patient Account Representative information

See Rochester, NY salary details

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How much do senior patient account representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for senior patient account representative in Rochester, NY is $24.67, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.38 per hour, depending on experience, location, and employer.

What is the difference between Senior Patient Account Representative vs Patient Account Representative?

AspectSenior Patient Account RepresentativePatient Account Representative
CredentialsHigh school diploma or equivalent; experience in billing and coding; sometimes certifications like CPC or CPARHigh school diploma or equivalent; basic knowledge of billing and insurance processes
Work EnvironmentHospitals, clinics, healthcare billing offices; more complex casesSimilar settings; handling routine billing and patient inquiries
ResponsibilitiesOverseeing complex accounts, mentoring staff, resolving escalated issuesProcessing payments, verifying insurance, answering patient questions

The Senior Patient Account Representative typically handles more complex billing issues, supervises junior staff, and requires more experience or certifications. The Patient Account Representative focuses on routine billing tasks and patient interactions. Both roles are essential in healthcare revenue cycle management, but the senior position involves greater responsibility and expertise.

What are the key skills and qualifications needed to thrive as a senior patient account representative?

To thrive as a Senior Patient Account Representative, you need a solid understanding of medical billing, insurance claims, and patient account management, often backed by experience in healthcare finance or a related associate degree. Familiarity with billing software, electronic health record (EHR) systems, and regulatory compliance such as HIPAA is crucial. Strong communication, problem-solving, and attention to detail help you effectively resolve account issues and provide excellent customer service. These skills ensure accurate processing of patient accounts, timely reimbursements, and a positive financial experience for both patients and healthcare providers.

What does a senior patient account representative do?

A Senior Patient Account Representative is responsible for managing patient billing accounts, processing payments, resolving billing issues, and communicating with patients and insurance companies regarding outstanding balances. They often handle complex cases, mentor junior staff, and ensure compliance with healthcare regulations. Their goal is to maintain accurate financial records while providing excellent customer service to patients throughout the billing process.

What are some common challenges senior patient account representatives face when handling complex billing issues?

Senior Patient Account Representatives often encounter challenges such as resolving discrepancies in patient accounts, navigating insurance denials, and communicating complex billing information to patients and providers. These situations require strong problem-solving skills, attention to detail, and the ability to remain calm and empathetic while addressing patient concerns. Collaborating closely with other departments, such as medical coding and insurance verification teams, is essential to ensure accurate and timely account resolution.

What are the most commonly searched types of Patient Account Representative jobs in Rochester, NY?

The most popular types of Patient Account Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Senior Patient Account Representative jobs?

Cities near Rochester, NY with the most Senior Patient Account Representative job openings:

Senior Patient Account Representative jobs near you
Infographic showing various Senior Patient Account Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 3% As Needed, 73% Full Time, 18% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $51,306 per year, or $24.7 per hour.

Patient Account Rep - HB

UR Thompson Health

Canandaigua, NY • On-site

$19.40 - $22.50/hr

Full-time

Posted 25 days ago

Job description

Schedule: Full time, Days
Main Function:
  • Independently monitors and controls accounts receivables of third-party payers.
  • Reviews daily registration/referral processes within own payer area and coordinates with appropriate departments when necessary.
  • Run AR reports from monitoring of specifics. Reconciles accounts timely and accurate.
  • Communicates and resolves issues with internal and external customers regarding payer-specific requirements in registration, referrals, charges, and coding affecting the submission and payment of professional claims.
  • Maintains knowledge of payer regulations and all manual and electronic procedures in submission and remittances.

Education:
  • High School Diploma or GED required.
  • Associate's Degree preferred.
  • Medical terminology desired.
  • ICD-9/10 CPT coding experience is strongly preferred.

Experience:
  • 2 to 3 years of previous medical billing experience is preferred.
  • Familiarity with all forms of payer claims by paper and electronic media is preferred.
  • Excellent public/patient relations and communication skills.
  • Skills in using Mainframe, Excel, and Word preferred.

Salary range: $19.40 - $22.50
Starting pay: based on experience
Thompson Health is an EOE encouraging individuals with disabilities, and veterans to apply.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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