Patient Account Representative Jobs in Rochester, NY

Description

We are seeking a detail-oriented Patient Account Representative to support our Billing team with account verification, data processing, and patient information management. This individual will play a key role in ensuring patient account records are accurate, complete, and up to date by reviewing account information, researching missing details, communicating with patients, and updating records within internal systems.

Key Responsibilities

Review and verify patient account information for accuracy and completeness.

Process new information and updates into patient account systems.

Utilize Microsoft Excel extensively to track, organize, and analyze account data.

Research and obtain missing patient information using available resources and internal systems.

Contact patients by phone to gather information needed to maintain accurate account records.

Review paper reports and documentation and accurately enter updates into electronic systems.

Maintain confidentiality and compliance with all applicable privacy and security requirements.

Collaborate with billing and operational teams to resolve account discrepancies.

Ensure timely and accurate processing of account updates and documentation.

Perform additional administrative and data-entry tasks as needed.

Duties:

Handle provider credentialing.

Enrolling new Doctors, nurses, PAs etc in different medical practices within Rochester Regional.

Work with 20+ insurance companies to ensure accuracy of Doctors enrolled and how many nurses and PAs are under their practice.

Ensure effective date and provider information correct.

Part of the billing revenue cycle but does not do billing itself!

Prepares documents to ensure accuracy and handles all priority cases firs as they come in.

Additional tasks as assigned by managers.

Required Qualifications

Associate's degree preferred.

Previous experience in billing support, patient accounts, customer service, data entry, or administrative operations preferred.

Strong proficiency with Microsoft Excel.

Excellent attention to detail and accuracy.

Strong investigative and problem-solving skills with the ability to research and locate missing information.

Effective verbal and written communication skills.

Comfortable speaking with patients over the phone to obtain account information.

Ability to manage multiple priorities and work independently.

Strong organizational and time-management skills.

Preferred Qualifications

Experience working within healthcare, patient accounts, medical billing, or revenue cycle environments.

Experience handling sensitive or confidential information.

Familiarity with electronic medical records (EMR) or patient account systems.

This position works closely with the Billing team and requires a high level of accuracy, professionalism, and customer service while supporting patient account maintenance and verification activities.

Skills

Excel,

Communication and writing skills,

EMR,

Epic,

Hospital billing,

Claims

Experience Level

Entry Level

This is a Contract position based out of Rochester, NY.

The pay range for this position is $16.00 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Rochester,NY.

This position is anticipated to close on Aug 14, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.