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Patient Account Representative Jobs in Rochester, NY

Rent A Center

Customer Account Representative

Rochester, NY · On-site

$18.20 - $18.70/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent A Center

Customer Account Representative

Rochester, NY · On-site

$18.20 - $18.70/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Ivy Rehab Network

Patient Representative

Hopewell, NY · On-site

$20 - $22/hr

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient ...

Ivy Rehab

Patient Representative

Hopewell, NY · On-site

$20 - $22/hr

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient ...

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Showing results 21-40

All JobsPatient Account Representative JobsPatient Account Representative Jobs in Rochester, NY

Patient Account Representative information

See Rochester, NY salary details

$11

$21

$28

How much do patient account representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for patient account representative in Rochester, NY is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.55 per hour, depending on experience, location, and employer.

What is a patient account representative?

A patient account representative works directly with patients to help manage questions and resolve issues regarding billing and collection. Your duties include communicating with individuals and insurance companies to provide information, handle complaints, and inquire about claims. As a patient account representative, you also act as a specialist in handling repayment options and delinquent accounts. Qualifications include a high school diploma or equivalent, as well as prior work experience in a medical billing or collections office. Excellent verbal and interpersonal skills are essential for this career.

How does a patient account representative typically interact with other departments within a healthcare facility?

Patient Account Representatives frequently collaborate with departments such as billing, medical records, and clinical staff to ensure accurate patient billing and resolve account discrepancies. They often communicate with insurance coordinators to verify coverage and clarify claim details, and may work with front desk or admissions teams to collect necessary patient information. This cross-departmental teamwork is essential to address account issues promptly, enhance patient satisfaction, and maintain streamlined revenue cycles.

What are the key skills and qualifications needed to thrive as a patient account representative, and why are they important?

To thrive as a Patient Account Representative, you need strong knowledge of medical billing, insurance processes, and account reconciliation, often supported by a high school diploma or associate degree. Familiarity with billing software, electronic health records (EHRs), and coding systems like ICD-10 and CPT is essential. Excellent communication, problem-solving abilities, and attention to detail help build trust with patients and ensure accurate account management. These skills ensure patients are billed correctly, payments are collected efficiently, and healthcare providers maintain positive financial relationships.

What is the difference between Patient Account Representative vs Medical Billing Specialist?

AspectPatient Account RepresentativeMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesManaging patient accounts, billing inquiries, insurance verificationProcessing insurance claims, coding, billing submissions
Common UsagePatient communication, account managementClaims processing, reimbursement

While both roles involve billing and insurance processes, the Patient Account Representative focuses on managing patient accounts and communication, whereas the Medical Billing Specialist primarily handles claims processing and coding. Both positions are essential in healthcare revenue cycle management and often work closely together.

What does a patient account representative do?

A patient account representative manages patients' billing and insurance information, processes payments, and resolves billing issues. They often use billing software and require strong communication skills to coordinate with patients and healthcare providers.
More about Patient Account Representative jobs

What are the most commonly searched types of Patient Account Representative jobs in Rochester, NY?

The most popular types of Patient Account Representative jobs in Rochester, NY are:

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For Patient Account Representative jobs in Rochester, NY, the most frequently searched job titles are:

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The top searched job categories for Patient Account Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Patient Account Representative jobs?

Cities near Rochester, NY with the most Patient Account Representative job openings:

Patient Account Representative jobs near you
Infographic showing various Patient Account Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,956 per year, or $21.1 per hour.

Customer Account Representative

Gates, NY • On-site

Caldwell Manufacturing CO
See more jobs at Caldwell Manufacturing COexternal

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This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Position Summary
The Customer Account Representative (CAR) is responsible for building and maintaining successful relationships with key business accounts. Candidates must have superior communication and relationship-building skills, genuine care for quality of service, and an ability to generate meaningful reports for customers as well as corporate management.
The CAR is the first point of customer contact for general inquiries such as pricing, products, order status, shipping discrepancies, etc. and will work closely with the Customer Service, Supply Chain, and Sales teams to increase efficiency in operational procedures. The goal is to build and maintain business relationships with customers by providing prompt and accurate service to promote customer loyalty and abide by our core values of Empowerment, Innovation, and Integrity.
Essential Job Functions
  • Enter orders which requires a basic understanding of product and stocking locations by customer - Accuracy is key
  • Resolve e-mail and phone inquiries regarding Order Status, Product and Pricing for Customers and Sales
  • Expedite orders, working with various internal departments to ensure product availability and timely shipment
  • Initiate debits/credits resulting from customer feedback; this involves researching and understanding the problem and taking appropriate action; follow-up on Return Good Authorizations
  • Log all Quality Issues
  • Work with various internal departments on customer issues and needs (Billing, Credit, Shipping, Planning, Purchasing, etc.)
  • Partner with sales reps to act as a true Fenestration Solutions Experts
  • Work with Engineering and other departments to set up new item numbers or customer cross-references
  • Ensure all customer profiles are accurate and up to date
  • Knowledge of International shipping requirements, including Commercial Invoices and Incoterms: Communicate with customers and freight forwarders to ensure prompt payment, order processing and shipping
Knowledge, Skills and Abilities
  • Minimum 2-5 years' customer service experience in the distribution/manufacturing industry or in a similar field.
  • Analytical, with high attention to detail
  • Ability to work with an ERP System, IFS experience is a plus
  • Good organizational skills; ability to use dual monitors and function simultaneously in multiple systems
  • Reliability - consistently adheres to scheduled times for breaks, lunch, etc. Ability to change work schedule to accommodate other team members
  • Teamwork - works well with other members of the department as well as others in the company
  • Ability to be resourceful and flexible as conditions change or while encountering obstacles
  • Good working knowledge of Microsoft Excel
  • Must be able to type a minimum of 40-50 wpm with very high accuracy
Educational & Certification
  • High School Diploma required, A.S. degree preferred

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