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Patient Account Representative Jobs in Rochester, NY

Ivy Rehab Network

Patient Representative

Hopewell, NY · On-site

$20 - $22/hr

  • Medical

  • PTO

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient ...

ZOLL Medical

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology *Spanish Speaking ...

ZOLL LifeVest

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology *Spanish Speaking ...

ZOLL LifeVest

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology *Spanish Speaking ...

Oak Orchard Health

Patient Service Representative

Batavia, NY · On-site

$16.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Patient Service Representative Batavia, NY ( Description Start your career in healthcare--make an impact from day one. At Oak Orchard Health, our Patient Service Representatives are often the first ...

Oak Orchard Health

Patient Service Representative

Brockport, NY · On-site

$16.25 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Patient Service Representative Brockport, NY ( Description Start your career in healthcare--make an impact from day one. At Oak Orchard Health, our Patient Service Representatives are often the first ...

Trillium Health

Patient Service Representative

Rochester, NY · On-site

$17.25 - $22/hr

Patient Service Representative Department: Clinic Position type: Full Time 37.5 Hours FLSA: Non-Exempt Job Summary: As a Patient Service Representative (PSR), you'll play a key role in ensuring a ...

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All JobsPatient Account Representative JobsPatient Account Representative Jobs in Rochester, NY

Patient Account Representative information

See Rochester, NY salary details

$11

$21

$28

How much do patient account representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for patient account representative in Rochester, NY is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.55 per hour, depending on experience, location, and employer.

What is a patient account representative?

A patient account representative works directly with patients to help manage questions and resolve issues regarding billing and collection. Your duties include communicating with individuals and insurance companies to provide information, handle complaints, and inquire about claims. As a patient account representative, you also act as a specialist in handling repayment options and delinquent accounts. Qualifications include a high school diploma or equivalent, as well as prior work experience in a medical billing or collections office. Excellent verbal and interpersonal skills are essential for this career.

How does a patient account representative typically interact with other departments within a healthcare facility?

Patient Account Representatives frequently collaborate with departments such as billing, medical records, and clinical staff to ensure accurate patient billing and resolve account discrepancies. They often communicate with insurance coordinators to verify coverage and clarify claim details, and may work with front desk or admissions teams to collect necessary patient information. This cross-departmental teamwork is essential to address account issues promptly, enhance patient satisfaction, and maintain streamlined revenue cycles.

What is the difference between Patient Account Representative vs Medical Billing Specialist?

AspectPatient Account RepresentativeMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesManaging patient accounts, billing inquiries, insurance verificationProcessing insurance claims, coding, billing submissions
Common UsagePatient communication, account managementClaims processing, reimbursement

While both roles involve billing and insurance processes, the Patient Account Representative focuses on managing patient accounts and communication, whereas the Medical Billing Specialist primarily handles claims processing and coding. Both positions are essential in healthcare revenue cycle management and often work closely together.

What are the key skills and qualifications needed to thrive as a patient account representative, and why are they important?

To thrive as a Patient Account Representative, you need strong knowledge of medical billing, insurance processes, and account reconciliation, often supported by a high school diploma or associate degree. Familiarity with billing software, electronic health records (EHRs), and coding systems like ICD-10 and CPT is essential. Excellent communication, problem-solving abilities, and attention to detail help build trust with patients and ensure accurate account management. These skills ensure patients are billed correctly, payments are collected efficiently, and healthcare providers maintain positive financial relationships.
More about Patient Account Representative jobs

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For Patient Account Representative jobs in Rochester, NY, the most frequently searched job titles are:

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Cities near Rochester, NY with the most Patient Account Representative job openings:

Patient Account Representative jobs near you
Infographic showing various Patient Account Representative job openings in Rochester, NY as of July 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 73% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,956 per year, or $21.1 per hour.

Patient Representative

Ivy Rehab Network

Hopewell, NY • On-site

$20 - $22/hr

Other

Medical, PTO

Posted 23 days ago

Ivy Rehab Physical Therapy rating

6.8

Company rating: 6.8 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

494th of 887 rated healthcare providers

Job description

State of Location:
New York
Position Summary:
Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.
Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
Job Description:
Patient Representative- 40 hours/week
Hopewell Junction, NY
$20-22/hr
Why Choose Ivy?
  • Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.

  • Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success.

  • Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.

  • Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.

  • Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities.

  • Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care.

  • Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

Position Qualifications:
  • 1+ years of administrative experience in a healthcare setting is preferred.

  • Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.

  • Great time management and ability to multi-task in a fast-paced environment.

  • Self-motivated with a drive to exceed patient expectations.

  • Adaptability and positive attitude with fluctuating workloads.

  • Self-motivated with the eagerness to learn and grow.

  • Dedication to exceptional patient outcomes and quality of care.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
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