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Patient Access Associate Jobs (NOW HIRING)

Emerson Hospital

Patient Access Associate I

Concord, MA · On-site

$19 - $27.68/hr

Be the First Point of Connection in Patient Care Join our team as a Patient Access Associate, where you play a critical role in creating a smooth and welcoming experience for patients entering the ...

Emerson Hospital

Patient Access Associate I

Concord, MA · On-site

$19 - $27.68/hr

Be the First Point of Connection in Patient Care Join our team as a Patient Access Associate, where you play a critical role in creating a smooth and welcoming experience for patients entering the ...

Emerson Hospital

Patient Access Associate I

Concord, MA

$20 - $27.68/hr

Be the First Point of Connection in Patient Care Join our team as a Patient Access Associate, where you play a critical role in creating a smooth and welcoming experience for patients entering the ...

Emerson Hospital

Patient Access Associate I

Concord, MA · On-site

$19 - $27.68/hr

Be the First Point of Connection in Patient Care Join our team as a Patient Access Associate, where you play a critical role in creating a smooth and welcoming experience for patients entering the ...

Emerson Hospital

Patient Access Associate I

Concord, MA · On-site

$20 - $27.68/hr

Be the First Point of Connection in Patient Care Join our team as a Patient Access Associate, where you play a critical role in creating a smooth and welcoming experience for patients entering the ...

Emerson Hospital

Patient Access Associate I

Concord, MA · On-site

$20 - $27.68/hr

Be the First Point of Connection in Patient Care Join our team as a Patient Access Associate, where you play a critical role in creating a smooth and welcoming experience for patients entering the ...

Houston Methodist

At Houston Methodist, the Patient Access Associate position is responsible for obtaining and entering accurate demographic and insurance information in the electronic health record (EHR) on patients ...

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How much do patient access associate jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for patient access associate in the United States is $19.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Patient Access Associate vs Medical Secretary?

AspectPatient Access AssociateMedical Secretary
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, appointment schedulingScheduling, correspondence, record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommon in medical offices for administrative support

The Patient Access Associate and Medical Secretary roles both serve vital administrative functions in healthcare. While the Patient Access Associate primarily handles patient registration and insurance tasks, the Medical Secretary focuses more on scheduling and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, making them closely related but distinct positions within medical facilities.

What are some typical challenges a Patient Access Associate might face during busy periods, and how can they effectively handle them?

During peak times, Patient Access Associates often manage high patient volumes, tight schedules, and urgent requests, which can be stressful. Successfully navigating these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and clear communication with both patients and clinical staff. Utilizing electronic health record systems efficiently and remaining calm under pressure are key to ensuring patients are registered accurately and promptly. Teamwork and a patient-focused attitude also help maintain a positive environment, even during the busiest shifts.

What are Patient Access Associates?

Patient Access Associates are healthcare professionals responsible for managing the initial point of contact for patients entering a medical facility. They handle patient registration, verify insurance information, collect payments, and schedule appointments. Their role ensures that patients are accurately and efficiently processed, which is critical for both patient care and the healthcare facility's operations. Strong communication and organizational skills are essential for this position.

What job makes $10,000 a month without a degree?

A Patient Access Associate typically does not earn $10,000 a month without a degree; this level of income is uncommon in this role. High-paying jobs that can reach such earnings without a degree often include sales, real estate, or entrepreneurship, which rely on skills, experience, and performance rather than formal education.

What are the key skills and qualifications needed to thrive as a Patient Access Associate, and why are they important?

To thrive as a Patient Access Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patients and coordinate with medical staff. These skills are vital to ensure accurate patient intake, smooth administrative processes, and a positive experience for patients entering the healthcare system.

What Does a Patient Access Associate Do?

A patient access associate, also known as a patient access representative, is responsible for checking in patients as they come to a doctor’s office, hospital, nursing home, or other medical facility. They typically do not provide any form of medical care. As a patient access associate, you are usually the first person a patient sees when they enter the office or building. Your primary job duties consist of tracking patient visitors, providing billing information to patients, and gathering patient information. You enter this patient information into a computer system so that doctors and nurses can begin the medical examination and treatment process. The qualifications for a career as a patient access associate include communication and computer skills, and most employers prefer candidates with a year of experience working in a medical office or hospital.

More about Patient Access Associate jobs
What cities are hiring for Patient Access Associate jobs? Cities with the most Patient Access Associate job openings:
What are the most commonly searched types of Patient Access jobs? The most popular types of Patient Access jobs are:
Who are the top companies hiring for Patient Access Associate jobs? The top employers for Patient Access Associate jobs are:
What states have the most Patient Access Associate jobs? States with the most job openings for Patient Access Associate jobs include:
Patient Access Associate jobs near you
Infographic showing various Patient Access Associate job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 73% Full Time, 16% Part Time, and 7% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $40,342 per year, or $19.4 per hour.
Patient Access Associate

Patient Access Associate

Houston Methodist Sugar Land Hospital

Sugar Land, TX

Full-time

Posted 14 days ago

Houston Methodist rating

8.2

Company rating: 8.2 out of 10

Based on 291 frontline employees who took The Breakroom Quiz

57th of 869 rated healthcare providers

Job description

At Houston Methodist, the Patient Access Associate position is responsible for obtaining and entering accurate demographic and insurance information in the electronic health record (EHR) on patients presenting at the various entry points of the facility. This position performs cashiering functions, ensuring that all hospital accounts are secure, through the collection of the required co-pay, deductibles and co-insurance. This position also performs the medical necessity check, to ensure compliance with Medicare guidelines. The Patient Access Associate position employs effective communication skills, promoting excellent customer service in every interaction. This position is also required to adhere to all departments, hospital, governmental and/or any other healthcare licensing agency requirements related to the Emergency Medical Treatment and Labor Act (EMTALA) and the Health Insurance Portability and Accountability Act (HIPAA).
FLSA STATUS
Non-exempt
QUALIFICATIONS
EDUCATION
  • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE
  • Two years of experience in a strong customer service environment
  • One year of registration experience in a hospital environment preferred

SKILLS AND ABILITIES
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
  • Ability to multi-task and flexibility to meet the requirements of the patients and the department
  • Knowledge of basic registration/access functions and insurance procedures
  • Ability to problem solve
  • Ability to remain calm in stressful situations with patience and understanding
  • Excellent customer service and professional communication skills
  • Proficient computer skills and ability to learn and navigate multiple software programs
  • Ability to handle detail work accurately and rapidly

ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
  • Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results.
  • Communicates openly in a non-judgmental manner and in a professional demeanor during all interactions with customers and co-workers.

SERVICE ESSENTIAL FUNCTIONS
  • Obtains and records accurate demographic and insurance information on patients by interviewing patients, family members and physicians. Ensures that the correct insurance plan codes are utilized for the billing process.
  • Explains the consent forms, obtains signatures on the forms and responds to any questions in a professional manner.
  • Contributes to departmental and hospital patient experience. Proactively seeks solutions to address patient issues and concerns. Alerts management in a timely manner to any unusual and/or difficult situations impacting the level of service.

QUALITY/SAFETY ESSENTIAL FUNCTIONS
  • Consistently takes the necessary steps to ensure that protected health information remains private and confidential, according to established HIPAA guidelines. Uses patient identifiers consistently to properly identify patients and the correct medical records. Refrains from issuing new medical record numbers to patients with existing accounts.
  • Meets goals set by the department (e.g., registration error rate, productivity/activities per hour, etc.).

FINANCE ESSENTIAL FUNCTIONS
  • Ensures that ordered services meet established medical necessity criteria when applicable.
  • Collects payments based on pre-determined information. Performs insurance verification to determine patient out of pocket expenses for services. If applicable, offers payment options after the minimum required payment has been received. Fulfills monthly goals for cash collection.
  • Accurately posts and receipts patient payments. Balances cash drawer on a daily basis; follows the department policy related to cash drawers and cash receipting.
  • Organizes time effectively, minimizing incidental overtime and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS
  • Displays initiative to improve job functions. Demonstrates adaptability and flexibility during changing demands. Offers suggestions to streamline process for efficient patient flow.
  • Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.

SUPPLEMENTAL REQUIREMENTS
    WORK ATTIRE
    • Uniform: Yes
    • Scrubs: No
    • Business professional: Yes
    • Other (department approved): Yes

    ON-CALL*
    *Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
    • On Call* No

    TRAVEL**
    **Travel specifications may vary by department**
    • May require travel within the Houston Metropolitan area No
    • May require travel outside Houston Metropolitan area No
QUALIFICATIONS
EDUCATION
  • High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE
  • Two years of experience in a strong customer service environment
  • One year of registration experience in a hospital environment preferred

Company Profile:

Houston Methodist Sugar Land Hospital is committed to leading medicine by delivering the Houston Methodist standard of unparalleled quality, safety, service and innovation to patients in Fort Bend County and surrounding areas. Houston Methodist Sugar Land offers access to the most innovative care available, including comprehensive cancer care; neuroscience and spine care; orthopedics and sports medicine; heart and vascular care; women’s services; childbirth center with level III NICU; bariatric and digestive care; and advanced imaging — all backed by our focus on healing people today and offering hope for tomorrow.

Houston Methodist is an Equal Opportunity Employer.

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