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Patient Access Associate Jobs in Georgia (NOW HIRING)

Emory Healthcare

Patient Access Representative

Atlanta, GA · On-site

$16.50 - $21.25/hr

Associate or bachelor degree may be accepted in lieu of experience. Certified Healthcare Access ... Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal ...

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Patient Access Associate information

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$19

How much do patient access associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for patient access associate in Georgia is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.46 per hour, depending on experience, location, and employer.

What is the difference between Patient Access Associate vs Medical Secretary?

AspectPatient Access AssociateMedical Secretary
CredentialsHigh school diploma; some roles may require certification in healthcare accessHigh school diploma; medical office administration certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesMedical offices, clinics, hospitals
Primary ResponsibilitiesPatient registration, insurance verification, appointment schedulingScheduling, correspondence, record management
Industry UsageCommonly used in healthcare settings for front desk rolesCommon in medical offices for administrative support

The Patient Access Associate and Medical Secretary roles both serve vital administrative functions in healthcare. While the Patient Access Associate primarily handles patient registration and insurance tasks, the Medical Secretary focuses more on scheduling and correspondence. Both roles require strong communication skills and familiarity with healthcare environments, making them closely related but distinct positions within medical facilities.

What are some typical challenges a patient access associate might face during busy periods, and how can they effectively handle them?

During peak times, Patient Access Associates often manage high patient volumes, tight schedules, and urgent requests, which can be stressful. Successfully navigating these challenges requires strong organizational skills, the ability to prioritize tasks quickly, and clear communication with both patients and clinical staff. Utilizing electronic health record systems efficiently and remaining calm under pressure are key to ensuring patients are registered accurately and promptly. Teamwork and a patient-focused attitude also help maintain a positive environment, even during the busiest shifts.

What is a patient access associate?

Patient Access Associates are healthcare professionals responsible for managing the initial point of contact for patients entering a medical facility. They handle patient registration, verify insurance information, collect payments, and schedule appointments. Their role ensures that patients are accurately and efficiently processed, which is critical for both patient care and the healthcare facility's operations. Strong communication and organizational skills are essential for this position.

Is patient access a good career?

A Patient Access Associate plays a key role in healthcare by managing patient registration, insurance verification, and appointment scheduling. The position offers opportunities for stable employment, skill development in customer service and administrative tasks, and often requires attention to detail and familiarity with electronic health records. It can be a good entry point into healthcare careers with potential for advancement.

What are the key skills and qualifications needed to thrive as a patient access associate, and why are they important?

To thrive as a Patient Access Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare administration. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent customer service, communication, and problem-solving abilities help you effectively assist patients and coordinate with medical staff. These skills are vital to ensure accurate patient intake, smooth administrative processes, and a positive experience for patients entering the healthcare system.

What does a patient access associate do?

A patient access associate, also known as a patient access representative, is responsible for checking in patients as they come to a doctor’s office, hospital, nursing home, or other medical facility. They typically do not provide any form of medical care. As a patient access associate, you are usually the first person a patient sees when they enter the office or building. Your primary job duties consist of tracking patient visitors, providing billing information to patients, and gathering patient information. You enter this patient information into a computer system so that doctors and nurses can begin the medical examination and treatment process. The qualifications for a career as a patient access associate include communication and computer skills, and most employers prefer candidates with a year of experience working in a medical office or hospital.

More about Patient Access Associate jobs

What are the most commonly searched types of Patient Access jobs in Georgia?

The most popular types of Patient Access jobs in Georgia are:

What cities in Georgia are hiring for Patient Access Associate jobs?

Cities in Georgia with the most Patient Access Associate job openings:

Patient Access Associate jobs near you
Infographic showing various Patient Access Associate job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 24% Part Time, 1% Temporary, and 7% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $34,064 per year, or $16.4 per hour.

Bilingual Patient Access Associate

Planned Parenthood Southeast, Inc.

Atlanta, GA • On-site

Full-time

Posted 9 days ago

Job description

JOB TITLE: Bi-Lingual Patient Access Associate (English and Spanish)
REPORTS TO: Manager of Patient Access
CLASSIFICATION: Non-Exempt
SALARY: 22/hr
SUMMARY
The Patient Access Associate creates a positive first impression with patients by providing professional, efficient, and caring service within the Patient Access Center. The Patient Access Associate answers patient questions, provides patient education and counseling, schedules appointments, provides pre-appointment instructions, takes messages for health centers, makes referrals, and screens patients for financial assistance.
ESSENTIAL RESPONSIBILITIES
Patient Access and Scheduling
• Schedule appointments in English and Spanish as per protocol for all PPSE health services.
• Provide clients with pre-appointment instructions and refer them to the PPSE website to download appropriate forms.
• Ensure that appointments scheduled coincide with clinic and provider availability.
• Provide patients with education and counseling regarding services and options for care.
• Screen callers for eligibility to receive abortion services per state and federal laws and provide the state-required 24-hour notice (GA) and parental notice information for abortion appointments.
• Determine and discuss any special accommodations needed by the client, including but not limited to an interpreter and an accessible exam table for people with disabilities, etc.
• Assist the client in assessing the need for financial assistance and accessing financial assistance if the patient is eligible.
• Provide information within parameters for department policies and protocols as well as state and federal law.
Call Management
• Ensure sensitivity, professionalism, and quality on all customer calls.
• Manage a high volume of calls and accurately input patient data into the NextGen system.
• Appropriately screen and direct callers requiring immediate medical assistance.
• Maintain a sensitive demeanor with all callers; handle complaints calmly and professionally, and refer unresolved complaints to a supervisor or Health Center Manager, in addition to recording the complaint in the appropriate forms.
• Provide information about all services provided and offer referrals when appropriate.
Other Key Responsibilities:
• Exercise sensitivity and a nonjudgmental manner in dealing with sexuality and sensitive issues with patients.
• Assist with the daily collection of required data and calculate statistics as requested.
• Complete documentation for medical records when providing any relevant clinical information.
• Assist with translating, scripting and patient-facing documents as needed
• Other duties as required
QUALIFICATIONS
• High school diploma. College or other post-secondary education preferred.
• Preferred: 2+ years of healthcare and/or customer service experience
Skills
• Excellent communication and telephone skills
• Proficient skills in the Google and Windows environments, including Microsoft Office and Google Suite.
• Must have knowledge of family planning services and/or reproductive health care.
• Outstanding customer service skills
Physical Demands
• Ability to sit and answer phone calls for extended periods
Languages Spoken
• English and Spanish required
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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